Publix Pharmacy at Shops at Hammock Cove in Naples, FL, offers a convenient and friendly shopping experience. Customers appreciate the knowledgeable and compassionate staff, who provide services like patient counseling, immunizations, and health screenings. The pharmacy staff is generally friendly and helpful, making it easy for customers to get their prescriptions filled and shop for over-the-counter medications. The location features shaded parking spots and a large-scale shopping environment within the Shops at Hammock Cove, enhancing the overall experience. However, there have been some concerns about customer service at this specific pharmacy. Some customers have experienced poor communication and unprofessional behavior from the pharmacy manager, which has led them to prefer other Publix locations, such as the one on Kings Lake Davis Blvd. Despite these issues, the pharmacy's professionalism during influenza vaccinations has been noted positively. Beyond pharmacy services, Publix is well-known for its excellent customer service, great deals like BOGO offers, and popular subs, including the Italian and roast beef varieties, which are highly recommended. Many customers feel confident and satisfied with Publix’s reputation for quality and service, and appreciate the expansion of Publix stores beyond Florida into the Southeast. Overall, while the pharmacy has some areas for improvement, it remains a trusted destination for shopping, prescriptions, and health services in the community.
Now I know why they have a bad review. They seem to mess simple scrips up some how when it does not have to be that way if they communicate with customer or doctor
April 2025
If you want to do multiple things at one register don’t bother. Had the cashier send me around every where since he “didn’t want to hold up the line” tried making a comment but didn’t even get receipt . Go elsewhere
February 2024
The store is great. Some of the customers are not kind. It doesn't make for a positive brief supermarket experience. I love the ethnic food selection here and the scale at the entrance.
