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March 2024 by Vincent L.
Publix has always been a fantastic part of my childhood and seeing all the new ones makes me kind of sad to see the old way disappear. I like the way this publix still has the eating area inside and the way the deli smells. It brings back memories. The food I ordered was a Philly cheesesteak with Provolone and mushrooms, peppers and onions. The melty sandwich was very pleasant and tasted pretty good. The service ladies that work the sandwich area are very nice and know what they are doing. I can say positively I have never had a bad experience at a Publix.
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February 2024 by Rebekha L.
I have such high regards for Publix stores usually, the pricing and state of the store is always impressive to me, but not this time. The produce section and bakery were up to par (as per usual) but that's not really what my review is about. I'm absolutely appalled by the customer service experience I had at the deli, the women making my sandwich were so rude for absolutely no reason. Mumbling to each other and rolling their eyes at me, and I only got one sandwich bruh. I used to work at Subway for years, and I know what a bad day is when preparing food or if there's something personal going on, but regardless, you do not treat other people that way. Even the woman standing next to me looked at me like 'wtf' because their attitudes. ALSO, when I went to checkout the woman working began texting as I stood there and held out my money for at least two minutes, and when she finally went to grab it my stupid *ss apologized to her for making me stand there and wait, like omg. Never going to this location again, if you can, go to the other one nearby.
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February 2024 by Gerry Schilling
A great staff led by Himali Amin and Rose dont know her last name.They are the best Pharmacists I have ever dealt with!Thank you,Gerry Schilling
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January 2024 by Sheila Sheridan
I have used this pharmacy for years and find the staff to be kind, helpful and very competent. They are doing a great job!
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December 2023 by Peter K.
Publix is always one of my favorite grocery stores. They just have such a wide amount of products at great prices. The staff is always so friendly to you and helpful and the stores are always clean and bright. I don't know why people leave such a negative reviews because every experience I've ever had has always been a pleasant one.
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December 2023 by Vicenta P.
This was my first and last visit to this location, I am a Florida resident, born and raised, and I have never had such an awful experience at a Publix. The deli is an absolute nightmare. The women taking orders for subs are dreadfully rude. Quite honestly give you the feeling that you are disturbing them. There was an elderly gentleman a store employee that walked into the cafeteria area and made a very loud comment as to why are people so nasty. I can understand some customers don't always clean up after themselves as they should he proceeded to come behind the counter to the hot food area, and started yelling profanities, such as all of this S**t is expired, and the F*****g cheese is moldy. I have never experienced or witness this type of behavior from Publix employees. I would expect this type of behavior from Walmart. Definitely not a Publix I am also a former employee of Publix that type of behavior is definitely not acceptable at least in the store I worked in. This is definitely not the type of employee behavior Mr. George would be pleased to have working in one of his stores.
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September 2023 by Michelle M.
I've been a regular shopper at this Publix for nearly 27 years. It has always had the friendliest staff along with the people who shop there. Occasionally, I have shopped at the others and they have nice staff but the atmosphere is completely different. We are all quick to write scathing reviews when something goes wrong, so I thought it was time to tell everyone at my neighborhood Publix how much I appreciate them all:) Thank you for all your years of service, your smiling faces and all the quality food my family has enjoyed!
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May 2023 by Philip Heintzelman
We have nothing but respect for the staff at this Publix pharmacy. They are customer focused and provide timely and accurate service weather it’s an RX or vaccination
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July 2022 by Santiago M.
Incredibly friendly and helpful staff, everyone is super helpful. Place is immaculate and perfectly organized.
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February 2022 by Sierra T.
Deli Hell: Worst Publix deli experience I've had. The mean middle aged lady with brown hair made my sub Thursday Feb 24 at 12:00 she snapped at me completely unprovoked. Just because things are busy that doesn't mean you can take it out on customers. Def not coming back, Publix is usually nice and the deli people are usually chill but this was an extraordinarily bad employee. Whoever is doing the hiring for the deli department needs to not do that job anymore
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February 2022 by melanie w.
I am giving this Publix Supermarket at Cornerstone Crossings a 5 star rating. 1. The Staff-I have always been given an immediate response if I can't locate an item. I had one employee literally lay things on the floor to help guide me to my item. The employees are extremely friendly and knowledgeable when dealing with product knowledge. I respect them for their hard work and their manners. 2. Management is extremely friendly too! I have had some issues at the checkout (mine) and with a smile they help me resolve my issues right away by going directly to Customer Support. 3. Cleanliness. I could eat off their floor. I haven't and never! The bathrooms are ALWAYS clean! Thank you! Nothing worse then a dirty bathroom or messy sinks. No worries here! Sparkles! 4. Produce, Deli, Meats, Dairy, Middle Isles are ready to assist with quality choices. Publix products are always well prepared and fresh. Canned goods are some of the finest made with low prices. Stock has been an issue however due to ( in my opinion, Physcians Regional building their new cardiac unit, in season now, and Snowbirds flocking to live in the 34119 location, logistics issues everywhere, lack of workers and increased traffic, this is beyond their control). I believe after seeing the entire world shift after the Pandemic this Publix will become increasingly one of their premier Publix! I can even foresee it being remodeled soon! I believe that would make it a 5 plus! 5. Pharmacy- I have completely given up on the Publix at Pine Ridge Crossings. I hate to do this but my favorite pharmacists left! The increase in population has increased to the point of no return at this store. It's out of control. So sadly I must say goodbye. My subscriptions will now be transferred here at this location. This Publix feels like Heinens where I am from Pepper Pike, Ohio! Minus the prices. The prepared foods are just as good as Heinens. And that is a big deal! Anyone in this industry knows in Ohio and beyond(?) that is a huge feather in one's cap!
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October 2021 by Natilee Azzara
I just called this Publix pharmacy to get a refill on my medication, they told me they couldn’t fill it until Monday because they are fully booked for Covid boosters. I get vaccines are a priority but you should have enough staff to do your job aka fill prescriptions. Disappointed and I had my refill transferred out of this pharmacy.
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October 2021 by Adrian S.
This Publix employee is a rude a********* accusing me of stealing a whole case of beer. Terrible terrible PR, poor training, low intellect.
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February 2021 by linda lindalwiggles
Called to see if prescriptions we're ready, rang for 10 minutes, put on hold for another 10 min speaking to no one. Still being on hold I drove to Publix Pharmacy. When I walked in to the counter the pharmacists we're chatting, no line what so ever! She said can I help you, I said Yes, I've been on hold for 27 min & no one has answered. I would like to know about a prescription that is to be filled. It was 11am. She said it won't be filled till after 4pm. I said well if someone had answered the phone I would have not wasted my time driving up here to find out they were not filled!!! She blamed it on the Covid vaccine but like I stated, no one was there waiting, they just didn't want to answer the phone! Very poor customer service!
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April 2020 by Angie M.
One way aisles was something you could only imagine in a dream kind of scenario. Though somehow it really works for this grocery store. If that is the future of all grocery stores then this is setting the bar right where it needs to be. This Publix is very convenient for anyone who lives in north Naples, especially for those people who live and or work in the vineyards. The employees are very helpful and friendly. This is a wonderful and very clean grocery store.
