-
March 2024 by Terri G.
People familiar with Florida, know there is a Publix on just about every corner. Quality varies from store to store and I'd say this is one of the best Publix in the Naples area. The store is large, well stocked and has a good variety, although snowbirds can make it seem small, especially when everyone is shopping at once. Produce is fresh and they frequently refill items when they get low. I love the buy one, get one specials they have each week, Finding new wine to try, especially when the second bottle is free, makes it easy to sample different brands. Finding my favorite bagels as a BOGO is always a treat. The guys at the fresh fish market deserve a shout out, they are very helpful. The staff is friendly and any negative experience would be long lines at the deli. Ample parking and a good location make it easy to shop here.
-
November 2022 by Angie M.
Came here with mom to pick up some provisions for the house. Needed a little of this and that. You know the drill. Though I am on vacation and typically try to stay away from the stores I have at home, we needed some food and provisions for the house. There are closer Publix's to our home, but nothing like this one. Typically you will see the Santa outside jingling the bell asking for donations or the girl scouts selling cookies here. It is just one of those types of Publix's. I have been to this one before in the past when I lived in Naples, but find it fun to come inside closer to the holidays. As each Publix is different with layout and items placement for holidays. This is probably one of the cleanest and most well kept Publix Supermarkets around. Everything inside has a specific place and you will never see an item out of place. At the deli section I noticed something that I do not think other Publix's do and it made me smile. In stead of having people wait in line at the deli meat counter for an extended period of time, there is a cooler with prepackaged deli meats. I loved this idea. If you are in a pinch and need to grab something, this is the place to come. It is clean, customer service is a top priority and it is very well organized.
-
September 2022 by Gee Mac
Couldn’t ask for nicer, more professional assistance than I received today from the pharmacy team. Genuinely caring, left me feeling very happy and safe. Thank you!
-
May 2022 by Kaitlyn P.
Very disappointed in the customer service here. Abigail was my cashier and she had a very negative attitude and was not willing to be helpful in any degree. The man in front of us had 7 bags of ice in the bottom of his cart. She was giving him an inredibly hard time, because he had a thicker accent, and rolled her eyes at him multiple times before actually getting out of her cashier box and looking at what he was speaking about. Then gave him a hard time about the waters in his cart as well. When it was finally our turn, because that took 10 minutes already, we pulled the receipts off of the food platters we had ordered so she only had to scan them instead of hand her the entire platter to scan. She said she needed the physical platter, so we handed them to her, and she said we would need to tell her which receipt went with which platter. Well they were all different, and it's not hard to tell which platter is the fruit platter and which is the popcorn chicken platter. She huffed and puffed about that and made a big show of asking 3 different employees if the sauce that comes with the platter for the popcorn chicken platter. Obviously we didn't go scoop honey mustard into an unmarked container to steal it from Publix. She finally finished scanning our items and threw the receipt at us. Grow up and be a professional customer service representative for Publix instead of alienating customers and catching an attitude. Won't be back to this location.
-
July 2021 by Maria Sunyak
Was at the Deli today and Jessie (sp?) was the young man that took care of me. I ordered sort of a lot. He was so helpful, pleasant, and friendly, it was just so nice! Thank you Publix, thank you Jessie!
-
March 2021 by Erjola Plepi
The best store with the best leader and store manager, MR. Robert Marchante.
-
March 2021 by Cindy Jo Rush
Awesome staff! Clean store! Great service!! Great place to shop!
-
November 2020 by Gloria S.
Pleasant surprise that I had a positive visit here. Lots of fun things to buy beyond food. Ceramics outside, pool toys, holiday goodies I was lured here by their free flu shots plus a gift card offer I usually stay away from this store because of its crowds and limited organic , vegan and gluten free goods. They def have gotten better however the prices are still higher than I would like to spend Unless you happen upon BOGO items, and specials like Sushi Wednesdays ($5 sushi), I have to watch the price tags. Where as other stores I can just grab and trust it is the best price I do know many who work for this company and like it. Staff here are generally friendly and professional. I say generally because I have had not so pleasant experiences from the customer service desks of all places
-
October 2020 by Sandy Alexander Durant
I love my neighborhood Publix! The staff is always so helpful and nice!
-
September 2020 by Pamela Tate
The pharmacy crew, especially Nicole are great. The store employees are helpful, walking with me to show me the location of a needed item- all the time. It is a clean store and I feel safe shopping there frequently since everyone is wearing a mask.
-
August 2020 by Jenn Lynn
Is this Publix closing? They are constantly sold out of items. The empty shelves are very discouraging. I love the pharmaceutical crew but for groceries I’ll have to start going to Pebblebrook!
-
July 2020 by Dave L.
My family of (8) recently made the full time move here from Washington. I heard lots of good talk about Publix so I ventured inside of Publix #676 located on Vanderbilt and Airport rd in Naples on July 10, 2020 between 2:15-2:25 pm. I was hoping we'd make this grocery store our "go to" store as we're located within minutes on it's front doors. I ventured inside to see how it is and grab a few things. It was highly disappointing to come into contact with employees who fail to speak English. I asked a simple question to (3) different people, all of whom simply looked at me, smiled, put their hands in the air then pointed. My question pertained to the issue of 1 qt Publix chocolate milk as they are currently out on the shelf. I'd asked if they would substitute with another 'like' item. Nobody spoke English. I then made my trek to check out. I thought I'd surely get my answer at the register. I asked the cashier if they'd substitute products. Instead, I was helped by a young man who literally said the same statement 10x as we proceeded to their version of "customer service". Things got worse at customer service. I'd same question again then all people behind customer service blatantly stated, "Publix doesn't substitute"I left my groceries then proceeded to Walmart Supercenter and got better prices on literally everything! Publix has lost my business as well as fellow friends and families who have also made the move to Naples, Fl. I was picking up some stuff for tonight's cookout in our new housesScrew Publix #676
-
April 2020 by Dale B.
Having complained in the past that employees were not " masked" or gloved, I expected the issue would have been resolved. Weeks later, only two employees were seen wearing masks while all shoppers were. This Publix apparently doesn't care about people handling our food possibly infecting their customers. Other Publix stores seem to be complying. It 's just the MANAGEMENT at this store that apparently doesn't care. I think their attitude in this regard is disgusting and dangerous.
-
April 2020 by Martin Bury
clean store, good selection, and friendly staff
-
March 2020 by Pam Ryan Sarria
Great store. Love the staff