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February 2024 by April W.
If I could give zero stars I would! This place is absolutely ridiculous! A lady tried to ask one of the workers a question and she was so extremely rude to her! I've been waiting over 10 minutes for my appointment that was at 11:10.... If I'm late even a minute they cancel the appointment!! And you have to reschedule! DO NOT COME TO THIS QUEST!! This location is the absolute worst!! rude workers, no communication!!! forget even making an appointment you will still be waiting an hour!!! No concern for patients!! NEVER AGAIN! Can only pray this location goes out of business for complaints and complacency but it wont. I'm only here for a DROP OFF!!!!
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February 2024 by Lily Shanahan
Had such a great experience at this location. I made an appointment and was brought back and in and out very quickly. The lady who did my bloodwork and check in was so kind and I had no pain compared to other places I’ve gone
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January 2024 by Willians Ortega
This place is good, but the lady who served my daughter today is horribly disrespectful, rude, offensive and many other adjectives. It is not possible that after so many years attending this laboratory, he has not let me and my wife in for my daughter's tests. But I understand that space is limited, only that the words exist: please, I'm sorry, excuse me, and that lady never addressed us correctly. It is totally unacceptable that someone who has to deal with the public is so horrible. Disrespect. I didn't want to delay, but the idea would have been to talk to a manager and demand that they take immediate action with her. She is an immigrant, I imagine, Haitian. AWFUL.
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January 2024 by Colleen C.
Instead of waiting until Tuesday, I was able to grab a last minute 6:20AM appointment today. It was surprising to see the waiting room packed at this hour. I waited outside & since I had already checked in via text, I was called in rapidly. The gentleman was extremely polite & confirmed all 11 vials were accurate. He was not impatient & was also helpful with everyone who was in the waiting room. I felt bad for the walk-ins. Love MyQuest because you can search for various locations and times & change simply as needed!
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January 2024 by Jim S.
I made an appointment online a week in advance. The day of the appointment they sent me a text to checkin. I clicked their link to checkin and it showed me checked in. I waited 40 minutes and my name never appeared on the screen, but I couldn't see it from where I was sitting. Finally I got up and looked and I was told I had to go to the screen inside the building to check in even though I did it online Through the text. I was now at the bottom of the wait list. What a waste of time. Standby came before appointments. Very frustrated.
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January 2024 by Annomous 1.
this place sucks. waited an hour. the lady was so rude when i asked her a question. i had an appointment but there were people that were there before me still there when i left. i could not hate an establishment more than i hate this place. this also isn't my first bad experience there. the lady stabbed like 6 times and giggled and said she couldn't find a vein. like isnt that your f***ing job?!?! i left and had really bad bruises on my arm.
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December 2023 by Chris
Pay a person to help people sign in instead of putting up billboards with empty quotes from random people.
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December 2023 by Ana y Manuela Palacio
This is definitely the best laboratory, as soon as I arrived they treated me and were very friendly
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November 2023 by Carleton Cleveland
Absolutely impossible to navigate the website, and they won’t make appointments over the phone. I have to contact my GP and ask his office to arrange my bloodwork.
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October 2023 by Robin W.
Turned up on time for a scheduled appointment for my wife and me The login was entirely automated and did not recognize either of us. There were no staff in the registration area and none appeared in the 15-20 minutes we waited. We tried telephoning but were unable to get a person to talk to. It's great to have automation but there needs to be a backup if it fails. We will NEVER use Quest again if there is an alternative.
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October 2023 by DP
Awful! Poor customer service. Knowledge of staff is questionable. I thought the employees specialize in phlebotomy. Two very painful pokes, one on each arm and they could not draw blood. She kept pressing the needle further in and squeezing my arm. Unbelievable. Both arms are badly bruised and sore. Was told to reschedule because they can’t poke you more than twice. Waste of my time. Bad experience.
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September 2023 by Yuliya Terletskaya
Very new approach for medical facility- you communicate through computer such as appointment and all your information. But taking blood was Fast and painless!!! Frankie is absolutely amazing specialist!!!!
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September 2023 by Jeff Lingle
Terrible experience, these guys do not want know what they’re doing. I waited 30 minutes in the lobby and I had an appointment and I was there early. When I got inside, they couldn’t figure out what my blood work test was for and it took another 30 minutes before they figured it out. Very unorganized, would not recommend this location and will not go back.
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August 2023 by Bianca Pagliaroli
I don’t even leave reviews but I have to. If I could give them a 0 star rating I would. My 4 year old needed to do a fasting blood test so I set an appointment for 8:30 am. Checked in 8:15, chose the option to wait in the car and sat in the car for over an hour while hearing my daughter cry about wanting breakfast. Eventually I left just before 10 after still not being notified and went to labcorp hoping they’ll be able to do her blood work without an appointment. We were in and out & it is now 12:30 and quest NEVER texted or called us!!! This is why LabCorp will ALWAYS be better than quest. What a joke
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July 2023 by Jim Carragher
Best Quest Ever! Scheduled my appointment online from home on a Wednesday evening for the following Friday morning 9:30am. I arrived at 9:15am, checked in on the self check-in kiosk which was very easy to use and was called in to the office exactly at 9:30. I found the entire staff to be extremely friendly and helpful. Angela was very professional and took her time trying to find a vein to draw my blood. In the past this has not always been an easy task for other technicians and certainly not a pleasant experience for me. I was finished with everything in less than 15 minutes. I will say the waiting room was quite full, about 20 people waiting. Having read the reviews before I went, I decided to pay attention to who had an appointment and who didn't. It seemed to me that all had scheduled appointments except the two people that were extremely vocal that didn't like having to wait. They seem to have the sense of entitlement as if they shouldn't have to wait just because they didn't make an appointment. Quest runs are very professional business and it appears to me that if you schedule an appointment they take care of you in a very timely manner. I had my concerns about going there after reading previous reviews, but I highly recommend this Quest location after my experience today.