Rack Room Shoes offers a wide variety of styles and sizes at reasonable prices, often featuring promotions like buy one pair, get one 50% off. Customers appreciate the helpful sales associates who are knowledgeable about the products. One standout employee, Matthew, is frequently mentioned for his exceptional service. He is described as patient, kind, and professional, making shopping a pleasant experience even during busy times. Customers have shared positive experiences of him assisting with product inquiries and concerns, such as waterproofing sneakers for park visits. While the store can be busy with long checkout lines, overall, shoppers leave feeling satisfied with their purchases and the assistance they receive.
Good customer service is rare in this day and age, unfortunately, but Athan today served as an example that we are not to lose hope. He went above and beyond to help me and find a solution. Thank you!!!!
March 2026
Love that they have bogo's with half off. Just make sure to check if your shoes qualify, but it goes a long way for a single parent looking to get quality shoes.
February 2026
Found a pair of Birkenstocks cheaper than anywhere else
