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February 2024 by Sergio C.
This is one of those sad stories where the owners step back and the service goes down. I've been going to this car wash for years now as I have a dually and they always took care of me. I got to briefly know who the owners were but I haven't seen them in an awhile, with this said, the last few car washes have been mediocre and today was beyond disappointing. I paid for the hand wash (which by the way has gone way up) to the nice lady who greeds you and I offered to drive my truck to the guy who does the hand wash and immediately he started to complain. He said he wasn't gonna do my hand wash because he didn't feel well, then told me he was just gonna hit it with the power washer and that was gonna be ok to what I said NO and I told the lady to give me a refund. Who knows how many more times they only do this and maybe this is why my truck lately came out looking just ok. I hate to say that I will not be returning to this car wash with any of my vehicles. Unfortunately every other car wash in Naples is just as bad. Sergio
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January 2024 by Jerry Stuckey
I paid $44 plus $10 tip plus tax. The car didn't even look like it was cleaned. At least on the outside. I mean it wasn't the slightest bit washed. The inside wasn't terrible. They did do a decent job. Vacuuming but terrible job wiping anything down had to leave there and go straight to Walmart to buy supplies to do it myself I called multiple times after leaving with no answer email twice. No response. I'd be happy with just half my money back
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January 2024 by Chad W.
Ever since the new owner bought it, it has gone downhill. The service is horrendous and the wait is even worse. They try to get you to buy a membership but I wouldn't do that. You'll be sitting here for an hour.
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December 2023 by Agnes Q.
I just left Radio Road Car wash. My son purchased an unlimited exterior car wash plan for my birthday. When I tried to activate it, I was unable to do so. Despite showing my son's receipt for 2 months Of service. I was told it probably was through the website and not EVERWASH. Couldn't get an answer about who's Everwash. Customer service said to talk to the manager but the manager was too busy to talk to me. And I should consider myself lucky that they gave me a complete car wash and not just an exterior. If a gift is purrchased through their website there should be better service than I received. I instructed my son to cancel the plan and dispute the charges. Poor customer servic!
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December 2023 by Margo C.
This place used to be great. I went recently and It was terrible. Not enough staff; didn't clean my windows or tires even though I paid for it. Made excuses when I pointed out the obvious.
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December 2023 by Deb McNeill
My husband had a very bad experience today going to this car wash. He selected a wash in/out for $32. And was amazed when asked to pay an additional $20 because there was a lot of dog hair to vacuum! We have owned dogs forever and have NEVER been charged extra like this. He paid it and let them know we won’t be going back there! DOG OWNERS BEWARE!
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December 2023 by Deb M.
My husband had a very bad experience today going to car wash on Radio Road. He selected a wash in/out for $32. And was amazed when asked to pay an additional $20 because there was a lot of dog hair to vacuum! We have owned dogs forever and have NEVER been charged extra like this. He paid it and let them know we won't be going back there! DOG OWNERS BEWARE!
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December 2023 by Jon K.
I have brought my trucks there over the years. My car wash today was terrible. They did not clean off the bugs on the windshield, mirrors, front bumper or the front grill. Car was not properly dried so not I have water streaks running down the doors. Prices have gone through the roof. They only armor all 3/4 of the tire and over sprayed the entire rim. They did not clean the interior. Now I have to wash my truck again.
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October 2023 by GLOBAL AUTOCARECENTER
I was thrilled with the results for both of my vehicles at Radio Road Carwash. Dennis did an excellent job and guided me to the right services. I highly recommend them for a rejuvenated vehicle.Service: Auto detailing
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October 2023 by Ian M.
This businees was sold and the new owners are a company . The price has gone up and the service is slow and terrible. I went today . there were only 3 cars infront. After the first car went through it took 20 minutes for the next car to be washed. there was only one person to drive the car out of the wash and the dry it. I was therefor a total of 70 minutes. By the time my car went into the machine there were 6 cars behind. 3 of these turned round and left 7 cars came int the entrance and seeing the long wait they all left. the previous owner were excellent, quick, efficient, and id a perfect job. Even with 5 cars in front the previous owners would have had me through washed, dried and ready to leave 30 minutes after I arrived. This new comapnay is TERRIBLE I will not go back and I am WARNING evryone to look elswhere
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September 2023 by Elisa L
Went to get my car detailed they did a horrible job. Was told it was going to be ready in 3 hours.when I arrived my suv was not washed the floor mats where not washed was told that i had to wait 30 min more because there car wash broke down in total it took them almost 5 hours for my car to be ready. They left my car seat’s soaking wet. The mats soaking wet and did not even bother to put them where they go they just thru them in the trunk. We did get a discount right after being charged the wrong amount.And then getting charged the original amount.Never again going back. I do not recommend.Service: Auto detailing
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September 2023 by Mitchell Warren
Horrible management, I waited 45 minutes to get my car washed. Management did not care all they said was this is the way it is I will never ever go back to this place again. Do not waste your money not worth it. Car was not clean I had to finish wiping the car down because they did not wiper down all the way.
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September 2023 by Rick M
Excellent full service car wash with friendly staff! The attention to detail here is fantastic. Took in a dirty car inside and out and it came out looking great!
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September 2023 by Stephanie A.
It's nice that they wash it, but for $68+ they should've cleaned it, too. After the team dried it, I got a rag and wiped it because it still had many dirty spots so it was bothersome that the spots weren't going to be cleaned because I was told they only dry the vehicle, that they don't clean the exterior like that unless it's polished although I was able to remove the spots with just water and a rag. I won't spend my money here again. And the massage chair is not relaxing at all. Originally, I was going to give them a great review before I got the car, but after the massage chairs squeezed my legs too hard and literally hurt my coccyx and lower back, I decided to hold off. One of the women said it was dirty because of the tree I've had it under. I have not had my car outside for over a month due to repairs so I was baffled when she tried to give me that bs. Imagine someone trying to blame you for something that you cannot relate to. This place is a big no-go for me. Me, personally, I want exactly what I paid for so this was a thumbs down since they didn't deliver 100% of what I paid for. The place across the Coastland Center mall has never disappointed like this, but I decided to try them out since it was on my way home from the repair shop. I hope this helps someone. If you really inspect your car after they're done with it, you might notice the same. This is all I have to say. They were nice, but the work was not up to par.
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August 2023 by Brianna Wygocki
The attention to detail for the price you pay is incomparable to any car wash in Naples. After shielding my eyes from the exterior’s glossy shine, I was blown away by the impeccable cleanliness of my interior. Let them wash your car once and you’ll become a customer for life.Services: Polishing
