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June 2023 by Barbara M
I have used 3 professional movers over the last 24 years and this one, by far, was the best. Michael came out to do the quote and was friendly and knowledgeable. Michelle was extremely helpful with any questions and getting things arranged for us, particularly when our move suddenly got moved up by 3 weeks. They guys all worked really hard (and fast) at both ends of the move, and best of all, everything arrived without any damage. Everything was well wrapped. I would absolutely recommend Ray the Mover to anyone moving to or from SWFL. Thank you!
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June 2023 by Becky P
I wanted to write and personally thank you for having such an amazing team of professionals on your staff. Everything ran like clockwork from ********* coming out in Naples and giving me an estimate to getting next step emails from ******** and then the phone call from *********, informing me of who my driver would be (****, the very best) and the info I needed to go with that. **** and ***** arrived earlier than scheduled and called me beforehand, letting me know they were on their way! They worked diligently nonstop until finished. No rain hot, but, great weather! They were so careful with everything. **** was able to tell me then that he would be delivering my things to my new apartment in SC on Saturday morning! He called on Friday to confirm with a time! He and ***** arrived right on schedule and were able to back the truck right up to the curb so they had a straight shot to my place. Once again, these guys worked non-stop and very diligently. So professional with wonderful manners. I couldnt believe how fast they got it done and how smooth it all went! It was a gorgeous, sunny day and NO rain!! I am beyond happy with the entire experience and just wanted YOU to know that! PLEASE give **** a raise he definitely deserves it. He is so passionate about what he does and it shows. Hes the kind of employee you dont come across very often. ***** and ***** were great, too. Thank you for a job well done very much appreciated!
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June 2023 by MaryLou S
We have used Ray the Mover twice to coordinate long moves and both times the moves went without a hitch. We highly recommend them. Almost 3 years ago we moved from ************** to ******. The first time around the movers had to move a ton of furniture from a 3rd-floor condo to a moving van parked in two spots in the center of town. What could have been highly stressful worked smoothly. Delivery in ****** was over in under two hours without any problems. That move went so well that we called Ray the Mover a second time for a move of a houseful of furniture to **************. **** the driver is extremely well organized and friendly. His staff in both ****** and ************** were fantastic. **** arrived early both times and these moves worked like clock work. We've been super satisfied with Ray the Mover!
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April 2023 by Christie D.
Last week, Ray and Jeffrey packed up my villa. Not only did they work well together, they were understanding when there ended up being some extra things that had to be re-packed, which wasn’t what they had planned to do when they first came to my villa. They were very thorough, careful with my belongings, and pleasant.//Today, my furniture was delivered by Nick and Travis. Again, things couldn’t have gone smoother. Everything was inventoried. They actually asked me where I wanted things to go. Left room for me to walk through rather than stacking boxes against each other. It will be much easier for me to unpack. Again, the 2-men worked well together, they were very pleasant, and very accommodating. Ray the Mover was recommended to me and it was the best choice. Because of the recommendation from someone I trust, I didn’t have to vet or check with the Better Business Bureau. What I was told about them is exactly what they did - a wonderful job, and for a very reasonable price given the fact that it was over 1,100 miles. I would 100% recommend this mover to anyone.
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January 2023 by L. Lynne
My reply to Mr Smarge owner….Sir, your people stole valuables.Your people knew they did not put the box of parts that I Insisted ….that parts were to be kept with furniture. I supplied the plastic bags & tape which Jose refused to do. They threw all parts to all beds, armoires, dressers, tv remotes, dining room table parts etc in 1 box. At the beginning to putting the contents in storage I requested the parts box. They knew it was extremely important to me. The 2nd day extravaganza that my stuff went to your warehouse overnight (a short 30 mile trip) I realized the day of the move my yellow electrical ladder was GONE. I called you & told you. I also told you I wanted the parts box. Your warehouse overnight was a last minute condition on your part Mr Smarge but too late for me to change course. I also requested to walk on the truck to look to make certain it was empty. Jose refused. He said a liability issue. It turned out to be my liability issue, & their gain. You made promises in writing that my instructions would be followed out completely. I gave Jose the same instructions you & I agreed upon. Jose came in like a bull telling an old lady what he would & would not do. You sir I called & were in vacation. Or were you? Jose also told me you were only sending back him & 1 other the next day. So I tipped the 2 others & they showed back up the next day. The was the most weird move I have made in my life Mr Smarge. I paid for boxes I never received for mattresses. My mattresses were wrapped I my pads & will show photos. They never put cardboard down in my $2.3 home prior to the move like you said they would. Heirlooms (my mom’s silver, blue Chinese vase & a bronze signed statue went missing. All my boxes were numbered. My moving company who moved me for several years was shocked the way things were thrown in the 2-2x10 units that are usually spaced. I unit was almost 1/2 full. You sir are a third rate company. Not National! This was not my first rodeo. Mr Smarge you knew that. I am a builder & built several homes in my lifetime . I am an old lady now & you & your people took advantage of me financially & emotionally. I am contacting the State Attorney General & Consumer Affairs to investigate you & your hoodlums. I may also seek counsel if I get nowhere.Btw the trilogy table assembled prior to the photo taken not assembled!Makes me so sick!Liars & thieves - Do not trust your possessions with these people, you will be sorry!
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August 2022 by Laurie M
I would highly recommend Ray the Mover. The owner personally scheduled my move, and the two movers that helped me unload my truck, Ray and ****, were very professional, efficient, and kind. They made the transition so easy and they took such great care of my belongings. I received a confirmation call from ******* the night before and the movers showed up early, and worked very hard. They had my truck unloaded and my bed set up within the two hour window. Highly recommend this company.
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August 2022 by Laurie M
I would highly recommend Ray the Mover. The owner personally scheduled my move, and the two movers that helped me unload my truck, Ray and ****, were very professional, efficient, and kind. They made the transition so easy and they took such great care of my belongings. I received a confirmation call from ******* the night before and the movers showed up early, and worked very hard. They had my truck unloaded and my bed set up within the two hour window. Highly recommend this company.
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August 2022 by Laurie M
I would highly recommend Ray the Movers. The owner personally schedule my move, and the two movers that helped me unload my Truck, Ray and **** were very professional, efficient, and kind. They made the transition so easy and they took such great care of my belongings. I received a confirmation call from ******* the night before and the movers showed up early, and worked very hard. They had my truck unloaded and my bed set up with the two hour window. Highly recommend this company.
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August 2022 by Laurie M
I would highly recommend Ray the Movers. The owner personally schedule my move, and the two movers that helped me unload my Truck, Ray and **** were very professional, efficient, and kind. They made the transition so easy and they took such great care of my belongings. I received a confirmation call from ******* the night before and the movers showed up early, and worked very hard. They had my truck unloaded and my bed set up with the two hour window. Highly recommend this company.
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June 2022 by Phillip B
Absolutely the best and most impressive and organized mover I have ever experienced. Arrived on time, were meticulous and considerate. Protected all our furniture and things and were out in half the time I would have estimated. I highly recommend this Mover and give them five stars plus. You cannot go wrong!
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May 2022 by Wayne M.
We were beyond thrilled with all aspects of our move, from the initial "Guaranteed Not to Exceed" estimate (the only company of seven to give us something other than an estimate that could go up significantly), to the final move into our storage unit 4 hours away. Jose, Walter and Joel packed out our 3100 sq foot house in just about five hours, and they couldn't have been friendlier, more professional, or more accommodating while they were doing it. We had a color-coded system in place, and they not only picked up on it immediately, they enthusiastically supported it throughout the evolution. We didn't have many requests, but those we did they responded to happily. They were extremely careful with all our belongings, and they left the house in great shape despite the obvious disruption. The next day, Jose, Joel and Gene (Jean?) came to load our HHG into the truck. They were done in exactly two hours! WAY quicker than we would have guessed. We hit Jose with a last-minute request to allow us to affix inventory numbers to all the boxes, and he happily accommodated the request, altering the order of goods going into the truck to allow us time to finish our inventory. Again, the three gentlemen could not have been more professional as they carried out their responsibilities. Jose made sure we had his number and he reviewed the plans for drop off to our storage unit the following day, so there would be no surprises ... which we REALLY appreciated. The unloading process was flawless too. I was active duty military for 33 years, and this is move number 12 for us ... so we've had some experience with this maneuver. This has been the absolute BEST all-around experience with a moving crew that we've had! And this is the FIRST one I'm actually paying for, so that's saying something! I told Jose several times this has been about as stress-free a move as is possible. If I needed to move again in this area, I wouldn't even get several quotes - Ray the Mover gets it, hands down!
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April 2022 by Alexa S
Fantastic moving company! We utilized them for a very short local move (rental property to new home) and we couldn't have been happier. The young men who did the move were on time, courteous, professional and had us loaded up and unloaded in no time. Getting scheduled for an estimate was a breeze and any questions we had were promptly answered. 5 stars all around! Remember, you get what you pay for and this moving company is very competitive.
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February 2022 by Maggie S.
Packing began well but ended badly. The crew, professionals, didn't have enough help and were under the gun to get the shipment packed and out. As a result, they had novice helpers who literally just dumped things in boxes that were often inappropriate for what they were packing. I knew before they even left that there would be damage. The shipment was in their storage facilities for a few months while we transitioned. When the shipment was scheduled for delivery, we were told that there was an "overflow" with weight that would require 2 shipments, not just one, on different dates. Seems to me that as movers, logistics are a very important part of what they do. How could they not have known what our shipment weight was? Coordinating shipment, uncrating, etc. was a disaster. Their coordinator tried her best but at some point, she wasn't coordinating, she was performing triage. When the shipment finally came, one of my most prized possessions, an antique mirror that I paid extra to be crated was totally destroyed. When the crate was opened, I found no padding, no protection for the mirror whatsoever. The thing just rolled around in a loose box for months, destroying itself in the process. I expected the usual amount of accidental breakage of things like dishes. I didn't expect negligence. This was negligence. The crew knew better however, as it was one of the last things they packed and they were being pressured to load and leave, they all just figured I'd file a claim for it later. The owner, John Smarge, was very helpful in helping me to get the claim resolved so I struggle with this review and wanting to be fair because I appreciated his personal attention. That said, I was not made totally whole, some things cannot be replaced and the company just didn't have much sense for that.
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January 2022 by Craig Cirella
Great company to work with. Friendly staff, movers, everything. Quick. Reasonably priced. Owner was even responsive when needed. Highly recommend.!
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December 2021 by Julie G
We have moved multiple times in over 30 years- Ray the Mover staff and crew were beyond awesome! This was the easiest move ever and it was totally because of the efficient staff who kept me up to date and especially because of Dwayne who drove our items from Florida to Pennsylvania with exceptional care! Thank you all!!
