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March 2024 by Pedro M.
1 estrella para hacerle un favor. no compren nada, son un desastre, los delivery no vienen completo, los muebles vienen con defecto y las entregas con demasiado tiempo de espera,en fin, rooms to go es un desastre de negocio y no se guien por los review de su pagina web que eso no es real, la realidad es que no sirven para nada.total engano.
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February 2024 by Josh S.
Bought a couch and dinner table set here. Couch is decent. Enjoyable to sit on, as one should be. The dining set, on the other hand. Holy crap. Bought a table that seats 6 - 8. We don't use the leaf so we sit 6 normally. The finish on this table it pure crap. I'm not even sure they properly sealed the table. Bought the warranty, but guess what? Doesn't seem to want to cover this issue. So, plates stick, glasses, cups, silver ware, everything. My poor kids can't even do homework on this table because the paper sticks and causes the paper to rip. Napkins? Ha! If you want them permanently stuck to the table. It sticks so bad, we needed four people to pull it apart to use the leaf! Rooms to Go sent out a guy when we complained and put in our claim. He was stunned, but didn't seem to help our cause. He left and told the store "it was a chemical reaction". Wtf does that mean? Can't recall doing chemistry experiments on that table, and unless the molecules in our water contain toxic substances, I call bs. So, I get to trek my butt down to the local hardware store, spend another $xxx amount on sandpaper, stain and sealer, and do the job that should have been done prior to delivering the table. I'll pay more next time and go elsewhere.
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January 2024 by Google user
My experience from start to finish was so easy. Alex Hash was amazing. He was very professional and knowledgeable. We love our new furniture
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December 2023 by Danielle M.
I just want to give a shout out to the delivery guys who carried everything upstairs to my apartment and set everything up less than an hour. They were the most friendliest people and efficient. I chose rooms to go because the sales people were very welcoming and listen to our needs and took us straight to what we wanted to see. I ordered previously a couch from the week before and now the bed set and mattress which was a great deal!! I am so Thankful for the Naples Rooms to go team! Happy Holidays everyone!!!
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November 2023 by Derk J.
trust me, you're better off building your own furniture out of applesauce and sawdust. Total shit that falls apart in less than a few years.
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November 2023 by Michele C.
My husband & I visited the Naples store location in hopes to change a recent order that was purchased last month at the Ft.Meyers location. Our recent purchase was not scheduled for delivery until a later date in a different city of Florida. We inquired to have our previous purchase items changed. We were directed to the main office area in which Holly E. responded & was eager to help. Holly provided the most amazing customer assistance with kindness & great professionalism! Within no time we were accommodated by Holly without having to make a dreadful drive to the Ft.Meyers location. Her assistance made the transition seamless & successful without the added stress. Ty Holly you are truly a top notch representative of excellent customer care!!!!
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October 2023 by Debbie Gorski
Our sales person , LISA, wonderfully worked with us over a 3 month period helping us choose beautiful furniture pieces for our new home. Each time we visited, Lisa patiently helped us with extreme knowledge of all living areas. You would be hard-pressed to find a more talented person than Lisa to make things happen and provide superior customer service.
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October 2023 by Jay Toole
Brian was the most professional guy i’ve ever met! I never knew salespeople could be that nice and helpful until we met him! Thank you Brian for helping us buy our dream couch! 100% recommended him.
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October 2023 by Dan
I wanted to share my experience at Rooms to Go here in Naples over the last few weeks. I went in to look at some furniture for a new condominium unit, and was met by Sue who was extremely helpful and very professional during our interaction together. Sue helped show me around, and was great at answering all the questions I had as I was making furniture selections. Because I had to check the measurements with the floor plan of my new place, I made multiple trips in and out of the store. Sue was very patient, always had a smile on her face and was incredibly pleasant to work with. I never felt any pressure and the entire process of purchasing the new furniture was very easy. If you are looking for furniture I would suggest taking to Sue, she is awesome!
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October 2023 by Tyler Tonti
Estefania was friendly, knowledgeable, and efficient. She even remembered my brief visit several days prior. What a great salesperson! I have purchased items here in the past and have always been happy with the service and quality that I get for the price.
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October 2023 by Jean Daniel
Chris Antonopoulos great service and very friendly. We definitely will let him help us again with our furniture needs.
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October 2023 by Patrick “Rick” Holbrook
Had a great, no pressure living room set and dining room set buying experience. Brock was very helpful and knowledgeable which helped us make great decisions!
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October 2023 by John K.
I purchased a queen bedroom set at a Rooms to Go in Naples, Florida. I noticed that the headboard, which is made of wood, part of it is coming apart. They said it couldn't be exchanged for a new one. Rooms To Go offers a one year service contract for manufacture defects. After reviewing my order, they confirmed that my service contract expired in May 2020; however, they do offer an extended protection plan. None was purchased for my order. It is pretty unfortunate that a buyer has to purchase an extended protection plan because of the poor quality of furniture that Rooms To Go sells. I am not going to purchase any items in the future from Rooms To Go and tell new residents not to purchase from Rooms To Go because of this. Rooms To Go needs to improve on their policies for the furniture they sell.
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October 2023 by Thomas Obrien
I went to almost every furniture store in Naples. I finally found the perfect living room set for me at Rooms to Go ! My questions and concerns were satisfied. The Gentleman that assisted me was a pleasure to deal with . Thank you very much Luis Mejia
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September 2023 by Jerry Meloche
We walked in, looking for a new bookcase for our store, and was greeted by Brian. He quickly asked what we were looking for, and we began the search. After a few tries, he said that he thought that he had just what we were looking for. He was right! Right size, right look, right price, and in stock too! It’ll be at our store by the end of the week! Couldn’t have asked for a better experience.
