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October 2023 by J B.
My sams app logged me out as i was trying to pump gas at the naples location and Ceasar at the fueling station was very attentive, kind and patient, he helped me with the issue and pumped my gas! Thank you Ceasar for the amazing service (:
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October 2023 by Thomas F.
This place is one busy shop especially when the snowbirds come own. I have found just about anything I was for. The customer service line can be a little slow if you need an adjustment or return of something. Gas line usually long but will save you at least 15 cents a gallon if you sign up for their credit card with Synchrony Bank since you get 5 pct back.
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September 2023 by James Cogan Jr.
At Sam’s club tire shop on 9/5/23. I realized I had a tire losing air (probably a nail or a screw) I have hazard protection on all four of my tires with Sam’s Club. I looked at my tire not seeing any nail or screw. At 11am I arrived and was advised that there was a 4 hr wait or I could come on Friday for an appointment (3 days away) this is not good customer service. It’s not like I can wait to get it fixed, it will be flat. If the nail/screw is in the outside part of tread or sidewall I would need a new tire. Exactly why I bought the tire hazard warranty. The tires are $300 tires each. Not even height of snow bird season yet. Grrrrrrr
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August 2023 by Philip L.
Sams naples just opened there sushi bar. It's some of the best prices. Very fresh. Rice isn't hard and cold, like some other places that pre make. Flavors are amazing. Staff is clean polite and friendly. Thank you for opening. Will be purchasing many times.
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July 2023 by Grae
I don’t like to give bad reviews because I’m a positive person, but my story should be heard to help you save time and money by not doing business with this place. I purchased two sets of tires for both my cars and another two from Sam’s in Naples. When I had a tire blow out July 3rd on Marco Island I called them to see how they could help me and about the warranty on my tires. First, the guy gave me the wrong information about the size of the tires put on my car because he didn’t bother to look up my account and see what size tires are on my car. He looked up the year make and model and misquoted me. Second mistake, he didn’t tell me about the roadside assistance that came with the tires. He said it could be a week or more before the tires came in. I told him I couldn’t drive the car in its current state. He didn’t help me with the tow. I towed my car back to Naples using my insurance to a different place and had to spend $250 to rent a car. When I brought the old tires ( two I replaced from a different company) back to Sam’s to inquire about my warranty, they offered me $30 from the management team. I wasn’t happy with the entire experience so I went to Jeff, the store manager, for help. You know what help he offered? Nothing. He said he’d only give me a good deal on my next set of tires. No thanks. Not doing business here again.
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June 2023 by Ronald D.
They put lumps on the bottom and on top of the container. The rest is shredded. All of the containers are the same. Very deceptive. I unfortunately bought some. Terrible for crab cakes.
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April 2023 by Tim M.
When shopping for tires in this area I've come to find that no one offers same day service. And Earley will a retailer have your size in stock so 'Be prepared!'Ordering is a matter of a few days; week at most. But getting them installed a whole different story. Two aspects worth writing about; installation costs and ongoing maintenance.Dealers will separate charges by line to include break-down, discard, mount, balance, and install. That can run $40-60 per tire. Over the life of the tire you're to rotate and balance at manufactures recommendations so you'll pay some of those fees again and again. Now visit a Sam's Club and you'll pay a flat $20 per tire and that's it. Admittedly they are severely short-staffed so you can wait weeks to get the tires installed and forget calling for any reason. Be ready to drive back if you have any questions. But the savings is substantial enough to warrant the drive.
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April 2023 by Cristian Ilie
Waiting for a very good job to be done.They changed all the tires and all the air pressure sensors.
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January 2023 by Roger Zelanzy
Lazy workers hang up when you try to call.
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December 2022 by Merrill C.
Seems like their scan and go never works consistently. When trying to discontinue auto-renewal customer service refused without transferring to a retention rep. Seems Costco has better food choices so am discontinuing my Sam's membership for now.
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December 2022 by Max G.
I purchased primerib steaks. They were tough as shoe leather! What a waste of money and time.
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September 2022 by Larry H.
Overall very pleased with this store. A lot of store for 1 manager, to manage. Meats are always fresh! Dairy always great. Lots of nice fresh fruit. Thank you !!
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September 2022 by Juan Magallanes
(Translated by Google) An extensive variety of items to choose from recommended(Original)Una extensa bariedad de artículos para escoger recomendadicima
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July 2022 by Dulce Maria Hernandez
(Translated by Google) Many deals(Original)Muchas ofertas
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July 2022 by Abb Frank
Jose was very accommodating. Worked with us extensively to get our tires changed today. His customer service was phenomenal. Very knowledgeable about his area.