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December 2023 by G M
Do yourself a favor and avoid this Livingston Rd location at all costs. The property manager who operates this location is unprofessional, unfriendly and incompetent, a bad combination for customers. Here are just some of the issues I've encountered: 1) Received a direct call one day from the property manager who was very rude and unprofessional. Turns out the issue was her and/or the companies doing, In response, I called the district manager and received no assistance at all and the manager went further to blame the whole issue on me. 2) During a major holiday, incredibly, there was no elevator access. Came back multiple times throughout the day and still no access. Called the supposed 'emergency number' and got a voice mail. This created a mess with the moving truck rental, hired labor, etc, Following this problem, I reached out by email, voice mail and left a message with their customer service. And....no response what-so-ever. Now, I am going through the BBB to get a reimbursement.I've since moved on to another storage company (after 4+ years at this location). The difference has been evident from the sign up, and move in and all the way through. This new storage company's property manager is friendly and helpful and they have longer access times and best of all the rates are much better. Needless to say, I am happy that I moved on. Still have to apply needless time and effort to get a reimbursement. Here's a reasonable recommendation to 'The Lock Up Self Storage'...Respond to your customers and take an active interest to at least try to resolve problems. And...maybe just try to be a least a little friendly and helpful.
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November 2023 by carol martin
Clean, easy to deal with and efficient with move in process! Would HIGHLY recommend!! Ody is AMAZING !!! Would recommend to use this business and location .
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November 2023 by Leo Pound
I have been renting units from 2014, adding and dropping as needed. Clean, secure, right temp, great place. Odie, my contact, and Randy, have been great. Always available when needed!
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March 2023 by yenlys20
Ody was amazing she explained everything to the dot. Very professional and knowledgeable.
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January 2023 by Andrew Shaw
Clean, cool, convenient, secure and spacious storage facility. Reasonably priced with friendly service.
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December 2022 by Andy Shaw
Clean, cool, convenient, secure and spacious storage facility. Reasonably priced with friendly service. Special thanks to property manager, Ody, she was exceptionally helpful!
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November 2022 by Roger James
Store Mgr did everything possible to assist me. Her name is Ody.You could see the look of sympathy and the desire to assist me in a time of disaster. Thank you, Ody
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October 2022 by Brooks McCall
Fantastic experience! Professional friendly service.From start to finish I could not have been happier ☺️
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September 2022 by z h
Odie made this experience seamless with professionalism , kindness and empathy for the challenges that moving day brings.She goes over and above creating the most pleasing experience and excellence in customer service.And shes only been at the company for 2 weeks!Thank you Lock Up!
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September 2022 by The Scacco’s
First time Storage user! Everything from the initial booking to the actual move in was great. I met with RANDY ( Property Manager) who helped me finalize my unit and took the time to help me. He apologized for the wait while he waited on client before us and he didn’t need to do that as we barely waited. He was very efficient and communicated everything I needed to know. I can tell he’s an amazing asset to this company. The facility was clean and my movers had an easy time doing their job.
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July 2022 by Lena Croteau
Randi, the awesome site manager makes sure the service is 5 star and always very professional and helpful! Units are on the pricey side but worth it due to how this place is run.
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May 2022 by Ron Gonzalez
Renting and move in we’re a snap. Everything was explained by your knowledgeable people. The lockup is best storage unit , and from now on the only place to store my stuff.Thank You,Ron from Naples
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March 2022 by Nancy Burke
It is immaculate! I felt very safe because the hallways are wide and very bright.The person who showed us the unit was clear , very helpful and offered good advice on our move. We were able to purchase moving supplies, and use the carts provided to move things in.On the day of our move a free truck will be provided for our use- which we will need!
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March 2022 by James Gable
Wonderful experience. Randy explained everything to us from pricing to instructions on how to use our unit. He was very helpful and answered all our questions.
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January 2022 by The Scacco’s S
First time Storage user! Everything from the initial booking to the actual move in was great. I met with RANDY ( Property Manager) who helped me finalize my unit and took the time to help me. He apologized for the wait while he waited on client before us and he didn’t need to do that as we barely waited. He was very efficient and communicated everything I needed to know. I can tell he’s an amazing asset to this company. The facility was clean and my movers had an easy time doing their job.
