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December 2022 by Carole P.
I took my old Pfaff sewing machine in today for repair. It was ready in just a few hours. It works great! Excellent friendly service. I highly recommend.
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November 2022 by margaret rauenhorst
Great personal, service.
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November 2022 by Katie Austin
Tops vacuum is a wonderful store !!Blaise and John are so friendly and always have what I need.It’s the only Vacuum and sewing store in naples I trust ♥️♥️♥️
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November 2022 by Guy Sensei
Jon and the crew have always been so kind, informative, and professional. We have been buying various sewing machines for our business through their location throughout the last year and they all work like a dream. They also offer very competitive pricing for their products. Thank you again Jon for all the help and being patient with us while we had our kids in the store too. See you guys soon!
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November 2022 by Jeanne Gerdes
I took a sewing machine in to be serviced. I received a call back a few days later that it was like The Tin Man and needed oiled. I picked it up and paid $139.00.The first time I used it the reverse button did not operate. I was told the machine was totally operational. I took it back after calling and explaining that it had been serviced. I was told the machine was too old and parts for it were not available The salesman then tried to sell me a used sewing machine. He then showed me a battery operated mop for no reason. I feel that on my initial visit to the store i should have been informed that parts were no longer available for my machine. I have been taken for $139.00.
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November 2022 by Trish Padilla Najjar
Ive never given a 1 star review. The store did not follow through and order my Dyson vacuum warranty parts. I kept calling. The store kept giving me the run around. I called Dyson to find out about my replacement parts. This store never followed through with the order. I've never had something like this happen to be forced to write a poor review.
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November 2022 by Debbie K
I bought an embroidery machine at TOPS and used it non-stop for my small craft business. On one occasion when I brought it in for servicing, they told me they had to send it to their specialist Cadyn. I have been working with him ever since. Cadyn always goes above and beyond to make sure my machines are running at their best. He knows the type of work I do and makes sure to recommend the best machines and parts to suit my needs. I have bought 3 other machine through him as well. When I can’t figure out how to do or fix something on my machine, he take the time to explain it to me or show me. I always recommend him to anyone who needs servicing or a new machine. I highly recommend TOPS, especially Cadyn.
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May 2022 by Nancy C.
If you need a sewing machine repair, I don't recommend this business. After turning down an offer to upgrade to one of their reconditioned machines, I paid for service to mine. I just needed a simple machine for routine repairs and didn't want to spend a lot of money. I had to take it back three times because the thread broke repeatedly while I sewed. I was often told that the problem was the thread I am using, then it was the thread cap size, then it was me as a sewer--all user error. At first, the problem wouldn't happen, then when the thread finally broke while the staff member sewed, the answer was next that mine was an inferior machine and I'd have to live with it. And oh, why not upgrade? In the shop, I continually heard offers to upgrade. I think they are more interested in selling machines than fixing them. I think they cater to more sophisticated users who embroider, etc. When a repair person always leads with "user error," there is no service orientation.
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April 2022 by Barb R.
Had difficulty threading an older serger so sought help at Vac and Sew in Naples. $139 later was told it cant be fixed but was given the threaded machine back. The young man after much coercion was unsuccesful at rethreading the machine on demo to me and wanted me to buy a new serger for $1500. was rude and did I say rude. I then took the machine to another repair who immediately said no repairs needed and showed me how to thread the machine correctly. My experience with vac and sew leaves me with impression they are unethical and dont know what they are doing. Beware!
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January 2022 by Tuny P.
Please buy your sewing products from here. Great discounts, lots of inventory, knowledgeable and helpful staff, and free lessons for life!! They could use more room, but that's not their fault. I went From being afraid to use an embroidery machine to upgrading and loving it!!
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November 2021 by Candace Rich
Worst customer service experience I've ever encountered. I came in to inquire about purchasing a sewing machine for embroidery I waited patiently as the clerk assisted another customer meanwhile another gentleman exited the back room & I asked if he was a manager because he was well dressed he said no I said my name's Candace & I am hosting a cancer benefit & pointed to my artwork that I was interested in putting on t-shirts & before I could even finish my sentence he rudely interrupted me & said we're not interested I said "I'm sorry what?" He replied "were not intetested" I said "sir You don't even know what I'm going to ask" he said I don't care" & shooed me out of the store! The other customer mentioned something about a donation & I said as I was walking out I'm not looking for a donation I am a customer! I was flabbergasted by this man's complete lack of respect, you should be ashamed to have staff that treats someone in this manner. Do better!
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November 2021 by Tammi J
I bought a machine here as a beginner during the pandemic. They told me that they would give me full access to their sewing instructors by phone. Nobody called me back when I asked for help . I got started on my own, and really gave up. Went back a couple of months later and called three times for assistance (I explained the issue in detail! Apparently nobody takes notes.) Two times I was told to call back. Third time, nothing but a hang up after I was on hold for 7.5 minutes.
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November 2021 by Sarah Jordan
After an initial negative review regarding the purchase of a sewing machine, one of the owners reached out to me. She worked with me to remedy what had not gone well with my initial buying experience. I am now looking forward to continuing a relationship with the store.
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November 2020 by Anne Arbelaez
Just do not bring anything that needs fixing. They are GREAT at selling only. Fixing = rips you off until you buy something!
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November 2020 by eileen cline
Really nice, very helpful!
