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January 2023 by John F.
Last week my vehicle encountered a flat tire, and I was able to get it off the road into an abandoned parking lot. I called AAA for a flatbed to tow the vehicle to our local dealership. After many broken promises that I was next by their tow truck service provider, and over 4 hours later, I was informed by AAA that the service provider's driver had ended their shift and had no more drivers! It was now after midnight. AAA now had the audacity to ask me if I could get a ride home and they would try again in the morning! I begged AAA to call someone else as I was not in a safe area and had already called 911 once that evening due to suspicious activity surrounding my vehicle while waiting for my tow. I am so thankful that the owner of United States Transport Towing & Recovery answered their call at that late hour. He called me immediately to let me know he was on his way and arrived shortly thereafter. After that harrowing experience there is no doubt that I will contact United States Transport DIRECTLY in the future and tell all my friends!
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July 2022 by Brian N.
My wife had an incident that left her with two flat tires and in a dangerous corner needing a tow. With the help of police car was pulled further to a safer but still dangerous spot. AAA gave a 90 minute wait time, then after escalation 4 hour wait time. United States Towing then was contacted and helped within 30 minutes despite AAA providing wrong address. Andy our driver was great and quickly resolved. Next time I'll just use them directly if I need help in Naples area.
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June 2022 by David H.
Unfortunately my car broke down early evening in Bonita Springs. United States Transport Towing was professional and prompt from initial call to drop off at the dealer. They remained in contact with me via text and calls with status updates of their arrival and throughout the entire handling of my car the following morning. A definite great experience to a difficult situation that can ruin anyone's day. First class operation from the team. Thank you
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June 2022 by Justin M.
Nobody communicates amongst eachother, the driver tells me he can only take cash, the secretary tells me I can pay with card. they tell me a truck is 15 minutes away, 45 minutes later there I am left stranded waiting. I have been asking for a simple invoice and no matter how many times I call or text they say the same thing we will do it, and 4 hours later I have no invoice. The driver was cool but, cmon man. Somethings shouldn't be so hard... I still have no invoice 2 days later lol.
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April 2022 by Ruth S.
After waiting 18 hours for aaa to send a tow service we reached out to the owner. He had a truck to us within 30 minutes and towed us home to Miami. His driver was professional and polished. I highly recommend them. Thanks for helping us out!
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March 2022 by Impossible Wrath
So amazing I recommend to everyone
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August 2021 by Ruby G.
Excellent quick communication via email and phone calls/text. On time, friendly - just top notch all the way around. Would I recommend ,as well as use them again - YES!
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June 2021 by R H.
These guys are the BEST. Period. I cannot say enough about about the CAN DO attitude of the owner JC and the equipment he can bring to any tow situation. My tow was a 12,000 lb Class C RV that 2 other drivers would NOT tow. Also I broke down in a remote area WITH NO EXITS. The Alligator Alley between Naples and Ft Lauderdale. Once you pay the toll at Exit 101 you don't have a TURN AROUND FOR 50 miles. Then another 50 until you hit the next toll plaza. My point is US tow and transport came out at 6:00 PM (8 hours into on the side of the I-75 breakdown at mile marker 60) to tow the RV. I broke down at 10:00 AM saw two tow guys that came out did not know what they were doing and LEFT ME STRANDED. JC showed up took on the job without hesitation. Got the front end hooked and lifted went to disconnect drive shaft (can not tow if connected i.e. will burn up transmission). BOLTS TO DISCONNECT were stripped from previous tow. In any event JC was able to disconnect the last 2 bolt of 8 with information he called for from a mechanic. It was tense but JC was on it and said " I am not leaving here with out this RV. It's lifted and I'll get the drive shaft off" Thats what he did and towed it 70 miles back to Naples FL dealer. JC is a family guy with kids and I would trust him and his family oriented company with any job I needed. Family owned and accountable. In fact I would trust him with anything important to me to transport or deliver. Solid guy.
