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March 2024 by Steve T.
Always ready with a smile to help no matter how busy. Fast and easy. Just the way life is expected to be these days
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February 2024 by Tami McDonald
ArnulfoMariselaPaolaYour employees, they are exceptional.No matter what obstacle I had, they helped with great friendliness & knowledge! Very rare customer service.
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January 2024 by SWFL E
This locations email is handled by some remote location, without the customers' knowledge. We are misled to believe we Our communicating directly to the location. Accordingly all kinds of situations occur that should not.Now the store alleges management team is at another location, but the responsive email specifically asserts to 'REMOTE SUPPORT'.
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January 2024 by Jordan B.
Title: Exceptional Service by Marisela & Arnulfo! Marisela and Arnulfo at the Naples UPS store are a dynamic duo! Their outstanding service made my shipping experience stress-free. Marisela's attention to detail and Arnulfo's dedication ensured my packages were delivered fast and secure. This team goes above and beyond--highly recommended!
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December 2023 by JKC
In July of this year I took several art pieces to this UPS Store. I had a few packaged in tubes but others needed packing in boxes because they were framed with glass. Marisol helped me while the others in the store added tape to all of my tubes without me asking!!! Everything arrived perfectly!!! I was so impressed that I revisited the store this week to get her name so that I could personally thank her and leave her a review!!!!!! A huge ASSET to this UPS Store!!!!!!
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October 2023 by Terry Smith
The staff at this UPS location has always been helpful and responsive. I see them work hard all day everyday taking care of their customers and every time I stop by to either mail a package or drop off an Amazon package they are always helpful. I love the fact that this location has the self serve kiosk for Amazon drop offs which helps tremendously with time management. Thank you all for always offering and helping me. Terry
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October 2023 by Kristie Belusar
Excellent service! "I've been using this UPS store for my shipping needs and I couldn't be happier. The staff is always friendly and helpful. They handle packages with care, ensuring everything arrives safely. The store is organized and clean. I highly recommend this UPS store for all your shipping needs!
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October 2023 by Ingrid Chavez
The staff at this UPS store has always been very helpful with all of my shipping needs. Always professional and willing to go the extra mile for their customers. Service with a smile!
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October 2023 by Rodiana Andis
All the staff is very pleasant and helpful. I love coming to this UPS store because the customer service level is superior.
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October 2023 by albert becerra
It has been numerous times when I've had to visit this UPS location in the afternoon/evening hours. Unfortunately I've had to patiently wait in line for at least 30 to 45 min due to lack of employees. In the 3 instances I've frequented this location, I've only seen a single girl behind the counter answering phones, taking in packages, answering everyone's questions, ect.ect.ect. While she has a line of three to four unhappy and embittered costumers, she still has a smile on her face and apologizes as soon as one steps to counter. I can definitely understand we as a nation are short staffed, but as business owner; I can tell you that the management/owner is lacking on leaving just one person to successfully operate this location. The manager/owner should succor his or her employees during these employee shortage we are encountering in our nation.
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September 2023 by Kiah Ordogne
Overnighted documents for $250 for a morning delivery. Time sensitive documents have not been delivered and no one at this branch answers the phone after calling multiple times. The call center is of not assistance either. The associates clearly do not care about the customer.
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September 2023 by Rebecca staggers
Alvaro was so helpful yesterday with my Amazon returns. I had never done it before plus I’m very technically challenged. He was my Hero. Such a gentleman patient & kind.
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August 2023 by Bob
Sienna and the other staff do a great job. Best store in Naples
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July 2023 by Nayibeth h
Excellent service, a wonderful team. I used the service because I needed to send an emergency document to Spain and I was able to solve it quickly and safely.Thanks guys keep it up ? very kind.
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July 2023 by Joan Burke
Always been a good store. Very clean and customer service is great. Especially Jim . Jim has waited on me several times. Always good.