-
November 2023 by Eric Croucher
I had an 8:30 appointment on Thursday for an oil change and 26 point inspection. The oil change was completed at 12pm. I left after waiting 3.5 hours when the service was finally completed. The next day when I went out to leave in our 2019 VW Atlas the battery was dead. When I called the service department the customer service rep I spoke with told me they could not fit me in to handle the current issue. When I asked to speak to the manager I was put on hold and then told to come right over. When I asked if the battery should have been checked during the 26 point inspection the day prior I was told yes it should have been. Replacing the battery cost $504.00 and took 4 hours. Upon leaving the dealership, 5 miles down the road the tire inflation light came on. When I checked all four tires they were all under inflated by at least 5 pounds from the recommended tire pressure. Very poor service.Eric
-
November 2023 by Joey Rodil
I've had an excellent experience in purchasing my cars at this Volkswagen dealership. The salespeople were all nice and very accommodating. They would deal any issues with my cars and had no problem transacting with them especially with the salesperson that led me bought my latest car. I highly recommend them to any one.
-
October 2023 by Mel Ocean
Evelin is an outstanding Sales Consultant! She provides phenomenal welcoming client relations; she is extraordinarily knowledgeable on all the Volkswagen specifications and features which is so helpful when making a decision.In addition; the service department is fantastic, Andrew Nash is honest, respectful of your time, exceedingly reliable and a very prompt communicator. If you want a fantastic VW experience, Volkswagen of Naples is the dealership to go to.
-
October 2023 by Natalie Herrick
Volkswagen Naples is seriously amazing. The sales and service department both are extremely patient and good with communication. They create a stress free and no pressure environment. Can’t recommend them enough. I have driven out of my way for the past 3 years to get all my service/sales done through them, because they’re just that good. You won’t regret booking with them.
-
October 2023 by Morrigan
Amazing service!Alyssa at the service desk is phenomenal! My car was having troubles and they no hesitation got me in, and communicated with me throughout the entire process. They also graciously allowed me a loner vehicle for over a month during repair. Staff is warm and helpful, and communication seems to be a top priority at VW. Thank you so much for taking care of me! If you want great service- go to VW and Audi of Naples.
-
October 2023 by Sydney Rubin
Alyssa in the service department is amazing! She is always so helpful and very knowledgeable on everything. Every “issue” I have ever had with my VW Tiguan she has always made me feel better about the situation, always gets my service completed efficiently and quickly. I will always request Alyssa for here on out and I recommend you do too! Thank you Alyssa for your customer service, and your genuine care and comfort on my vehicle! 5 star!
-
September 2023 by Mlink
Edit 9/19/23No one has contacted me still about the issue pictured on my certified pre owned car they refuse to do anything to resolve this issue I will need a lawyer.Worst car buying experience I was in there for hours with my infant son as I’m a single mom. Bought a certified pre owned 2016 Tiquan. The car was falsely advertised having apple car play and navigation which it never had. Car has electrical problems and other issues and is still under manufacturer warranty but when I call and ask to speak with someone or to make a service appointment no one calls back. Worse dealership I’ve ever done business with.
-
September 2023 by Georgeta Moisiu
Amazing experience! Very streamlined process, time spent in the dealership was under 30 minutes! Yay! Professional staff, absolutely enchanting! Thank you Dylan, Micky and Colin!
-
September 2023 by Melissa “mlink” Lincoln
Edit 9/19/23No one has contacted me still about the issue pictured on my certified pre owned car they refuse to do anything to resolve this issue I will need a lawyer.Worst car buying experience I was in there for hours with my infant son as I’m a single mom. Bought a certified pre owned 2016 Tiquan. The car was falsely advertised having apple car play and navigation which it never had. Car has electrical problems and other issues and is still under manufacturer warranty but when I call and ask to speak with someone or to make a service appointment no one calls back. Worse dealership I’ve ever done business with.
-
September 2023 by Derrius Jackson
Cal is awesome and does a great job of providing proper communication and professionalism. Even though I purchased my vehicle from the East Coast of Florida and I reside in Fort Myers, I drive from Fort Myers to Naples to get my service work done there. This is not only because Cal does a wonderful job, but everyone at Volkswagen of Naples is extremely nice and welcoming.
-
September 2023 by Rob Kaplan
Nick and Dorian in sales were knowledgeable, friendly, helpful and worked very hard for us. Jeremy in finance was very kind honest and fair. VW of Naples is a great dealership with an outstanding and dedicated staff.
-
September 2023 by Barbara Grandolfo
Did not want to deal with this salesperson, however, he had gotten name off internet, and we were not able to switch to another salesperson. Never showed any features in car. Never even got into car with me. Contract was not able to read. Very tiny print, and extremely light type. This is the contract!!!!! I would think important. We have to make an additional trip to dealership, to get someone to show us the features of car. They have to wait to give us a more legible copy in pieces of the contract because office was closed.
-
August 2023 by NuBoard Media
Andrew has always been extremely helpful when we take both our VWs in for service. We recently purchase a new Tiguan and continue to be very happy with the people there as well as the level of professionalism and genuine concern. I also feel like the pricing is fair and I don't feel pressured.
-
July 2023 by Michael Emanuel
I recently had my first service appointment with our vehicle at VW of Naples. I was immediately greeted by someone at the service drop off point, who respectfully directed me to my service advisor, Alyssa Franks.I can honestly say that Alyssa provided the best service experience in quite some time! She walked me through what the service department was going to do and followed up with me every step of the way... thank you Alyssa, it was a great experience!
-
June 2023 by Octavia Harris
Amazing experience. Excellent customer service -- if you have a choice ask for Cal Jarbo -- he is thorough, considerate, pleasant, patient and hard working. I had a terrible experience with the service department at VW Ft Myers (complete rip off) and I'm so happy I came to Naples instead.
