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November 2023 by Leah Stack
My car has been in twice in a month for repairs. The service dept was very helpful and handled the warranty issues very well. My only issue was the wait time for a loaner car the 1st time. Other than that I was very pleased. Larry is service is great!
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November 2023 by Liz Larson
All of the employees at Volvo of Naples give great customer service and are friendly. Daisy who helped us was especially great! I have always enjoyed working with Joe, their General Manager. We are one our 3rd Volvo and have been happy with all of them!
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November 2023 by Jon Perpich
Volvo cars of Naples was fantastic in selling us a new Volvo XC90 plug in hybrid. Not knowing much about the plug in hybrid system, Alec was fantastic explaining all the benefits of a plug in hybrid, Chuck the sales manager was very helpful but never pushy while getting us a great price!! Logan in sales was also very helpful and Greg in finance was excellent in getting us the best possible rate. I would recommend Volvo Cars of Naples for any of your new or used car needs!!Jon
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October 2023 by Jessica Reese
This is a follow up post from last week, I was very disappointed in my experience with the service department...within a day the General Manager contacted me directly to address and personally resolve the issue with my car as well as mend the negative experience. I was very impressed with Joe's commitment to correct the issue and do whatever he could to make me feel like a valued Volvo customer! It was really nice to finally feel like customer satisfaction and appreciation hasn't totally gone by the wayside. Thank Joe for your prompt and professional response.
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October 2023 by Jacob Hanlon
Had a great experience here. Went in initially and a car I wanted to see had become unavailable. Ashley was very apologetic and helped me as much as possible. He kept me in mind and quickly called me days after when he had found a perfect match for what I wanted. He also went above and beyond to get me in and out of the dealership quickly when completing the purchase. Would recommend coming to purchase here!
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October 2023 by Leslie Connors
Everyone was very professional and very nice. I am assuming that the large amount of money I spent on repairs will last for a good amount of time! I just picked the car up yesterday afternoon and I hope a trip across the state will feel safe and secure in my Volvo.My XC-70 is many years old and has been a great car for me!
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September 2023 by Patrick McNeely
My partner & I had a great experience. Daisy & Chuck are absolutely great. Made the deal work, and was in my car the same day. I'm in love with my new S60. Thank you team!
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August 2023 by Mike Wolfe
I normally don’t go online and post reviews either in a positive or in a negative way, however, my experience of Volvo of Naples prompts me to share what a great organization they are. I went into buy a used car, and I spoke to a sales consultant named Logan, and ultimately the sales manager named Chuck.They were both very friendly, they were helpful in the negotiations and did not pressure me at all. I found the deal very fair, and probably even more fair than I expected. The dealership is clean, friendly, and professional. I would recommend them to anyone. Thanks so much, Logan And Chuck .
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August 2023 by Santhia Joseph
Excellent service!!!!!The salesman Ashley is great, honest, pleasant, etc . The manager is also great.They are professionals , they sure know what they are doing. The car is exactly the way they described it. Excellent buy. I’m very very happy.
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August 2023 by JOHN MCKINNON
Volvo of Naples is always Top-Notch! They took excellent care of my wife's vehicle and provided exceptional service throughout the process. We live in Fort Myers but take our vehicle here because of the quality of care that we receive. Highly recommend for your vehicle purchase and/or service needs.
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August 2023 by L Mason
Volvo Cars of Naples made buying a car a breeze! It was the best experience I have had in years! Thanks to David, Joe , Greg and everyone else for their kindness and customer service. Well done gentlemen!
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July 2023 by Sandra C.
I couldn't wait to own a Volvo and am APPALLED at how I have been lied to at this dealership. At 25,000 miles, it was insisted to me that I get new brakes. I was confused; I'd driven Ford more than double the mileage before I needed brakes. Long story short, they tried to coerce me by saying, "It's rainy season and if you get into an accident, it's not our fault." I went to three independent auto service stations. The first one measured the brakes/pads & said, "They are lying sacks of *&%t." The second and third mechanics confirmed. I want to publically thank Volvo of Naples for taking complete financial advantage of a single woman and teacher.
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July 2023 by Joshua Garfield
The Volvo of Naples facility is exceptional. The service area, sales area, and even the customer waiting area feel more like a high-end hotel than what some may think of as a auto dealer / service center, very nice! Additionally, I really appreciated the follow up call to make sure I was satisfied with my recent service. I have 2 Volvo's in the driveway for a reason!
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June 2023 by Deborah Fox
Awesome first experience with the Naples service team. After traveling 1500 miles one of my Volvo’s tired was loosing air due to a nail puncture. They repaired the tire promptly. The service advisor, Kevin, kept me calm and well informed.
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June 2023 by Keith Lynch
Another successful service job on my Volvo. Larry and the service team are top notch. Great communication and effective assistance with the warranty company.Free loaner for several days!We are extremely pleased!Thank you.
