Walgreens in Naples is a busy store that often appears short-staffed, which can lead to longer wait times and employees feeling overworked. Despite these challenges, staff members like Felipe and Bryan stand out for their exceptional service. Felipe helped a customer create a photo book for a special occasion, patiently answering numerous questions and providing friendly assistance despite being busy with other tasks. His positive attitude and dedication earned high praise. Bryan was appreciated for his professionalism, courtesy, and patience while assisting with passport photos and email transfers. The store itself is generally clean, organized, and neat, with a friendly atmosphere at the checkout. Customers frequently mention the welcoming attitude of cashiers and staff, including a seasoned employee known as Rose, who is well-liked and considered knowledgeable. However, some reviews highlight issues such as dealing with difficult customers, slow service, and staff needing more support to improve efficiency. Overall, Walgreens provides helpful service with some standout employees, though the store could benefit from additional help to better handle busy times and improve the customer experience.
I had the fortunate experience of meeting Bryan who helped me with my passport photo and transfer of the same to my email for further processing. Bryan was extremely professional, very, very courteous and patient.
February 2025
Decent clean Walgreens. Often appear to be short staffed, but overall do a decent job. I feel the main issue is the their ability to deal with the old angry boomers here in Naples In close proximity to this particular Walgreens.
December 2023
They were very helpful. Tina helped us a lot. The store is stacked very well. There is a nice drive through.
