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January 2024 by Sarah Hines
Milk happened in my trunk. If you live in Florida, you know this is the kiss of death. You will suffer. I did my best to get it out, but with limited effectiveness. I had low expectations.Michael the manager under promised and over delivered. He treated me with fairness and honesty and I am thrilled with what they accomplished for me. My car is inhabitable again. They took out the affected components, cleaned them thoroughly, and sent me off with five star customer service.This location isn’t convenient for me, but I’ll be back here any time my car needs extra love again.
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October 2023 by Tom Chirico
My 2011 Corolla was unrecognizable when I picked it up after a detail. Michael and Deb were GR8 ? and would highly recommend this car wash!!! Thanks a million.
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September 2023 by cherie Fillmore
General treatment was good. , asked them to concentrate on the driver side steering wheel and cup holder they offered armoral service for 15 dollars extra. I declined just asked them to clean it real good. They didn’t. This would not let me post a picture.Services: Wheel washing
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September 2023 by Josh B.
They did a decent job a few times with my car. Last visit they upsold me, without giving pricing and the wash came out to $153. I think it's normally around $40. I was fine with it until I got home 1 mile away to find they did a horrible job. The car wasn't clean on the exterior and the interior had streaks. The wash was worse than the regular $40 visit.The manager raised his voice when I asked for something to be done and told me to go down the road somewhere else. I'll be going to luv-a-wash from now on. Poor management to say the least, they did a terrible job, bad attitude from the manager which reflects on the ownership of this place.
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August 2023 by Heidi S
1000/10 AMAZING! Thanks Phil!This auto spa is everything you need - car wash, detail, inside outside you name it. The service is excelled. Phil went above and beyond during my stop in. He gave excellent customer service, was beyond friendly/helpful, and just overall great! I will always come back to this specific spot!
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July 2023 by Bailey Cox
Don’t go here. Didn’t clean my door jams, didn’t pick up trash, didn’t vacuum my seats, AND left a huge scratch on my windshield tint. These pics are from BEFORE I pulled off the lot.
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June 2023 by Gonzalo Dieguez
I would like to share my exceptional experience with Mike, the manager at Waterfalls Auto Spa in Naples that I have been a customer for some time now. His unwavering attention to customers is commendable, and he consistently demonstrates a high level of responsibility in his work. I have always been impressed with his commitment to ensuring maximum customer satisfaction. During my last visit, he successfully removed stubborn raindrop marks from my Mercedes that seemed almost impossible to eliminate. Mike's dedication and skill make Waterfalls Auto Spa the go-to place for top-notch service.100% recommended.Services: Steam cleaning
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June 2023 by Joseph Fontana
This week I brought my car in to have it detailed. When I got my car back there were several bills sitting on my center counsel the men cleaning my car must have found between the seats. I never would have known the difference but these men had the integrity to leave the cash they found somewhere I would see it. I will always return here and encourage others to do so. You’re in great hands at this auto spa!!
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June 2023 by deborah m rusinko
Good job.Very nice staff.A little pricey but you get your money's worth.?
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May 2023 by Jackie Struck
I go to this place for convenience, they do an OK job. There’s always some debris left in my car. However, this time they broke something and didn’t even tell me. I was so busy when I left I didn’t even notice until the next day when I got in the car. My sunvisor is literally hanging by a thread right now. Good thing I didn’t sign up for the membership. I don’t wanna go back.Services: Vacuuming
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April 2023 by Matthew Shie
From out of town and got scammed. Had a Turo that needed to be vacuumed and washed. I asked for the cheapest package and told him it was a rental. Got to the service counter and was charged 42 dollars. Normal price for that is 25 dollars.Service: Vacuuming
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March 2023 by Heather Ebner
I really enjoy coming to this auto spa. This auto spa is very nice and pleasurable. Very friendly and good communication. I also like the way they clean the car however, I would not go to the one on pine ridge due to the manager there and his poor choice of words to myself and my customer we used to bring all nine of our vehicles there, and now we have decided not to return.Services: Vacuuming
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March 2023 by Mark N.
Total scam $29.99 for a car wash and he says it didn't include bug removal, that would be extra, once I was paying insideManager came up and told me if I didn't agree to the wash as I had said skip it altogether he would charge me $24.99 anyway since they vacuumed Will never go again, total unethical business in my opinion
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February 2023 by Alesa Mangalindan
Really happy with the service. I am very particular with my car and my expectations are met. I will recommend this business to my friendsService: Auto detailing
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February 2023 by Carlos M FPR
As a humble an personal opinion for me is the best car wash in town.
