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October 2025 by Vickie Dupler
Antonio took care of what I needed & explained everything to me. Efficient & mannerly.
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October 2025 by Carol Manning
Be sure to educate yourself on different phones and options before meeting with sales representative.
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October 2025 by Katherine Davidson
The staff person was extremely helpful and courteous ! He was very knowledgeable about the new iPhone 17 and was able to resolve a complicated issue quite efficiently!! ( I wish I could remember his name but he had white hair and a beard !! )
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September 2025 by Maria R
I recently purchased an Iwatch at this Att store , my sales rep was Zachary he went above and beyond. Great customer service care and support.
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September 2025 by Tom Somerville
I would like to thank the manager of the ATT store Aureliano Barrios for his time and patience helping me today. He is an outstanding person!
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July 2025 by Craig Bouchard
Yesenia is a pro. Very helpful, friendly and patiently explained my alternatives.
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July 2025 by wendy west
Zach and Jr provided exceptional customer service. My account had very unusual issues and they persevered and worked diligently with me to get everything set up and working. I would highly recommend this store for those needing assistance. Be sure to schedule an appointment in advance as this really helps make sure a rep is available when you arrive.
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June 2025 by Robert Herman
Jess. Is the best, thanks 😊
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May 2025 by mandyara
Sergio was great, I pressed 1 by mistake!!! It was supposed to be 5! He helped me a lot!
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May 2025 by gary martin
We’ve been AT&T customers for over 20 years and have regularly used the Naples Plaza store for the last 10 to 15 years, always receiving great service and guidance. Today, however, I had a deeply disappointing experience while assisting my mother—who isn’t very tech-savvy—with her phone upgrade.
When I arrived, the general manager was already going through her phone and insisting she needed more storage, even though I manage our family’s iCloud and knew that wasn’t necessary. We had already priced out the upgrade online, and the only reason we came in was to see the color options in person.
Despite this, the manager attempted to change her plan and add insurance and an upgrade fee without our consent. When I challenged him, he blamed “corporate policy” as justification. It felt misleading and exploitative.
For anyone in a similar situation, especially when helping elderly parents, please be cautious. This manager was clearly trying to take advantage. I’ve since filed a complaint with AT&T corporate, who confirmed this is not standard business practice. They apologized and are currently following up with other departments.
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May 2025 by William N. Haas III
What a HORRIBLE COMPANY! Tried to cancel my mom's service after she passed and got the run around. During this devastating time, we were put through even pain.
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May 2025 by Robert Riggs
They had 2 very nice employees helping customers but after 2 trips, I had to go to the corporate store on 41 to get my issues resolved
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April 2025 by FSU84
Jess was awesome when I went in with a phone that I broke.
She has unbelievable patience, is professional and thoroughly knows her job.
I highly recommend this location.
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April 2025 by Door 2 Door
Worse transmission ever
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April 2025 by Becker Kaufman
Sold me a scratched iPhone, charged me 55$ to exchange even though I came back hours later and showed them
