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September 2023 by Keniaconde Conde
Terrible. The pharmacy is late on medicine and no one answers the phone. They prescribed medicine and when you go and get them they tell you tomorrow. Or not ready or they havent even taken a look at it nothing like it used to be
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August 2023 by Jerjuan Toles
To Whom It May Concern,I am writing this letter to express my sheer dissatisfaction and disappointment with the service I received at one of your Winn-Dixie pharmacies on August 12th, 2023.I have been a loyal customer to your pharmacy for years, having my prescription for AMPET/DETR E 30MG consistently filled since October 2019. This medication was prescribed to me by Dr. Paul Hemrick when I enrolled at Strayer University for my Masters in Science in Healthcare Administration, focusing on Clinical Management. Dr. Hemrick and I have worked hard to create a robust treatment plan, and your pharmacy has been an integral part of that. However, over the years, I have faced numerous issues with your service, ranging from insufficient staff to complete incapability to order certain medications.Today, a fresh episode in the saga of disappointments took place. When I went to collect my medication, which I have never paid more than $27 for, I was quoted a whopping $198. Even after my PPO BCBS insurance was accounted for, the price remained absurdly high. I then inquired if the discount through GOODRx had been applied, only to be told by your staff that Winn-Dixie does not use GOODRx for this medication as the company incurs a loss. This is both the first time I've been made aware of this practice and, frankly, seems like an unethical business approach, especially without any prior notice to your customers.When I asked if the medication provided was a generic, the staff affirmed it was. However, when I clarified that my prescription specifically required a generic, they abruptly stated their inability to order it, without providing any possible timeline for its availability. This leaves me in an extremely vulnerable position, facing potential health risks due to detox and withdrawal symptoms.How is it acceptable for a pharmacy of your stature and reputation to make such unilateral decisions, leaving the customer uninformed and jeopardized? Having been in healthcare for 17 years, I fully comprehend the business mechanics. However, I find it highly objectionable that customers are kept in the dark and are expected to bear the brunt of your internal financial strategies.I urgently request a comprehensive response addressing these concerns. Please ensure that I receive a communication by the 31st of this month.Patients trust pharmacies to provide them with the medications they need at fair prices, particularly when there are well-known discount programs available. I hope you will take this letter as an opportunity to review and rectify the mentioned practices and restore the trust that has been eroded.Thank you for your attention to this pressing matter.Sincerely,Jerjuan Toles
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March 2023 by K M
have to call and call and call and call trying to get someone on the phone. Twice someone answered then hung up on me.
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December 2022 by Ana Julia Sanchez Torres
(Translated by Google) It is a lot of epsera lousy attention(Original)Es mucha la epsera pésima atención
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September 2022 by David Laniewski
Twice now I have to wait until truck delivery to have common meds filled and they don’t know if meds will even be on truck. 2 pharmacists left no one even knows orders. Short staffed and poorly managed I would think twice before I choose this pharmacy for my medicine need!!
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August 2022 by Patrick B.
I would like Chante to be recognized for providing world class customer service! I made an appointment on-line for a vaccine and was informed upon my arrival that the type I wanted was only available on Thursday and Saturday. I drove from Fort Myers since your business/location is the nearest one administering them. Also, I tried to submit this feedback on winndixie.com and despite trying different browsers and computers I kept receiving an error, so corp should fix that too. Chante went above and beyond to make sure I was taken care of!
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August 2022 by Shawn M.
This place is filthy. Only the self checkout was open. I've never seen a Winn Dixie look like this. Just go down to the Publix a couple miles down the road. It's cleaner, better stocked and nicer employees. Winn Dixie gave up on this place.
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July 2022 by Kate Kingshott
Pharmacy staff is helpful, friendly & knowledgeable
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July 2022 by K T
Fast refills, great service
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May 2022 by Sheila J.
Watch out for this store. Crooked manager working with crooked cashiers to steal money off credit cards off customers.
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March 2020 by Jacquie Evans
Super friendly staff.. it’s truly quick and easy.
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February 2020 by Brad Stevens
Had no wait when I went, pharmacist and assistant totally took care of me, thorough, answered my questions and made me feel very very comfortable.
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October 2019 by Dennis law
Need more cashiers Very long lines
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September 2019 by Jorge Cruz
(Translated by Google) You need more cashier's in the afternoon and at night
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November 2017 by MARIA ELENA TORRES SERRANO
Compro todas miscosas siempre
