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January 2024 by Ana O.
I had a last minute issue with my car, I came in looking for support, Joe and team helped me out! I believe it was less than an hour, start to finish, which I was so grateful for. The service was great, quick and friendly! Thank You
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November 2023 by Ashleigh A.
I brought my car in for diagnostics, needed new spark plugs and wires, and a sway bar, they informed me that the last shop I had taken it to did some damage, they were able to show the last shop what they did, the last shop ended up paying for firestone to repair what they damaged which was great, also firestone fixed everything else that needed fixed, my car now runs better than it ever has, they did a really good job, im so grateful that I brought my car here, Joe was very kind and informative, smart guy, all around good staff, I am very impressed and relieved and I can't thank them enough. 100% would recommend this place
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September 2023 by Anthony N
Every time I go there I have nothing but problems. They even lost my wheel lock. I took my car somewhere else and had to get all new lug nuts/wheel locks. They helped look at my breaks and couldn’t give me an answer as to why they weren’t working properly on two separate inspections. Twice they over torqued my lug nuts and I had to replace them. No intention of going back and would give negative stars if I could. Unbelievably unreliable. They’re nice but they’re more trouble than it’s worth creating extra problems and expense.
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September 2023 by Kade Hoffman
they are not very nice here book an Appointment with the app for 11am and then they call and said they change it to 2 and then I got there at 2 and they said did you get are massage and they had not and then when I was there they called my cellphone whille I was there and then they got really mean and said they could not see me untill 6pm so i went home they were not very nice at all
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August 2023 by Alan McManis
I really wish I could give this store a good review but I just can't. I picked up a screw in one of my tires and went in to have it repaired or replaced. The first time I went in was on a Tuesday afternoon around 5 (they close at 7). The front desk guy said they couldn't get to it and when I asked when they could he said maybe Thursday. I wasn't able to do it Thursday so I went in on Saturday around 1pm. I was told they were booked up. I plugged it myself but it wasn't holding psi more than 2 or 3 days so I made an online appointment on Monday for a Saturday at 8am. That time was advertised as being available but the store called to find out what I was needing done and told me the appointment at 8 wasn't available and changed it to 11. No problem. He asked what size my tire was (when I scheduled online I did all this) and I told him. He said they had 1 available. Great. How much? $279 for the 1 tire. I asked if he could just order one of their cheaper tires and he said "no." Sorry, Firestone, even in Navarre there are other options besides you. I've always liked Firestone but this store is horrible.
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August 2023 by daniel brooks
Walk-in with no appointment. Friendly service and said they would squeeze my vehicle in if I could leave it for a couple hours. Called to let me know it was done. Friendly service at check out and military/law enforcement friendly. Would recommend.Services: Tires
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August 2023 by Brian BoBo
Robert and staff are as always professional and very capable of addressing all of our needs.
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July 2023 by TM
The best customer service and fast service. My family was traveling from Texas we were almost to our destination when we get a 5” nail in the tire! They were able to get my tire switched out and on our way to enjoy our vacation with our twins.So grateful they made it a smooth process. Thank you Joe and team! And I have to mention our kids loved the snacks and drinks at your (Fuel Station). Such a cute idea! Thank you all!
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July 2023 by Kaelin
The rental I had came with a bad tire. The gentleman who helped me was wonderful & my car was ready within a few hours...thank you!!
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July 2023 by Peter Nolan
Very fast and friendly people there. Didn’t try to sell me anything I didn’t need. Great service.
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June 2023 by Mark “Buck” Buchanan
Friendly and very knowledgeable staff. Fast thorough service.
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June 2023 by Terry. Sobers
Although they didn't complete hands on service, they were very accommodating in an emergency situation
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June 2023 by Jeff Jedlicka
We arrived 15 minutes before the store opened. I let the worker know that we had a screw in our tire that needed patched. The employees made zero effort to make us a priority even though we were the first customers to arrive and had a 12 hour drive ahead of us with two small children. Instead of fixing our flat and sending us on our way, they spent over an hour trying to convince us that the tire could not be repaired safely and that we needed to buy a new set of tires. The whole time using fear tactics and calling into question the safety of my family. By the end of it, they told us they were doing it for free because they shouldn't even be doing it and they didn't want it on their records. This was a last ditch effort to scare us. We will never again step foot in a Firestone store.Service: Tires
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June 2023 by Blake Feltman
Trailer tires were busted and I needed help. Quick service and affordable prices got me back on the road! Thanks Fred!
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May 2023 by 8 - A
Firestone is a great place! They're always super fast and helpful, and the staff is awesome. They're always willing to help out with anything, even something as simple as filling up your tires with air for free. They're friendly and really easy to talk to, and they make the whole experience quick and easy. If you're looking for a great place to get your car serviced or to get some new tires, I'd definitely recommend Firestone.
