Fig & Willow is a great spot to find unique and original clothing and quality items. It is a clean, bright and fun spot to shop. Many find the staff to be friendly, helpful, happy, kind, prompt and professional, with exceptional customer service. Some customers, however, have found the salespeople to be indifferent and not helpful. The business is responsive to orders and offers perks like a hotel discount. It is a place where customers often shop to refresh their wardrobe.