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January 2024 by Jeanne Reichmann
Karen was awesome. She took the time and made the effort to make sure we were getting exactly what we needed. Highly recommend her for great service.
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December 2023 by pamela lasky
Taz was such a big help with helping my husband and I find a mattress. He was super knowledgeable and wanted us to find the perfect fit, and not pushy at all which is appreciated when making such an important purchase.
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December 2023 by Ron and Patty Pendleton
Awesome experience. Karen was invaluable in assisting us in our mattress selection. Was a pleasure shopping at the Neptune Beach store!
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December 2023 by Brianna Douthitt
Karen at the Neptune Beach Mattress Firm is a delight to work with! She made the whole process seamless and we were in and out quickly with a new mattress 24 hours later!
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November 2023 by KM healey
Taz was super awesome! Wonderful person and really helpful. I was in and out in 15 minutes with a perfect mattress for my toddler.
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October 2023 by Crystal Booth
I had a wonderful buying experience from Karen at the NB Mattress Firm location today! She was attentive and honest! I spent a long time in the store wanting to make sure I chose my IT bed this time. I purchased a mattress from MF 5yrs ago and my body needs changed. Karen never made me feel rushed during, what I felt, was a life decision! While I went in with one budget and walked out spending way over that, I know I will be very pleased with my choice since health is important and I appreciate time Karen spent with me making sure I walked out happy!
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October 2023 by Dwayne Crystal Hart
Our experience at the Neptune Beach, Mattress Firm was extremely pleasant. Karen was super helpful and friendly. Highly recommend Mattress Firm to anyone thinking about buying a mattress. Spend the extra money on a good mattress. There are plenty of things we chose to be frugal with but a mattress isn’t one. Your sleep is imperative for living a happy and painless lifestyle.
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October 2023 by Mark Fontaine
Karen was my sales representative and she was fantastic. Knowledgeable and patient.Karen was easy to work with.I will recommend her to all my friends in the future come back to her:-)
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September 2023 by Jeff Whitson
Karen our Neptune Beach Mattress Firm representative was so nice and amazingly helpful throughout the entire process! We feel like we made the right mattress choice with her help and expertise. Ask for Karen if you go there, you will not be disappointed!
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September 2023 by Susan Minor
The salespeople were warm and friendly and my salesperson helped me find the perfect mattress. I can’t wait to get it delivered
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September 2023 by christopher mercado
Karen was amazing and very nice. She help me with everything I needed!! I'll go wherever shes at.
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September 2023 by Jeanne Bennett
Jamica was a great help; she showed me all the latest tech and explained the difference between beds. I got a great deal on an excellent bed and two day delivery! Great experience
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August 2023 by Sandra Riley
Kelly was very helpful and friendly she told me about a four month trial period where if I am not happy with my selection I can per say trade it in, also they have a very long warranty where if mattress sags take a picture of it and they will replace it! She showed me several selections and had me try them out! The mattress I chose was ordered with a delivery date during a trip I will be on so she prolonged the holding and gave me her number to call when I return and she would then schedule delivery.This was an easy way to purchase a mattress I feel was best for me with a chance to correct if I feel I made a wrong choice later!Thank You Kelly!
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August 2023 by Carol Thomas
Atila gave us Excellent customer service! The mattress he helped us select was an excellent choice. It’s going to help with our neck and back problems. Our delivery date can’t come soon enough.
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August 2023 by Judy Mitchell
We walked in the door and immediately were greeted by kelly. She understood that we were pressed for time because we were on our lunch hour and we had seen a sale online. She let us test a mattress that was similar to the one that we saw and then helped us with our order. She was professional and courteous, and offered good suggestions as to other things we needed with our mattress. We are excited about the new purchase excited about the 120 day test. And we even told kelly we would come by just to say hi sometime she was so sweet and helpful and funny. We had tried another place not mattress, firm, and were treated with complete indifference. Employees like kelly can make or break a company, and a product that meets exactly what we were looking for doesn’t hurt either :-)
