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December 2023 by ClassieHippy
Mailed me coupons didn’t check the start date?? They don’t work until the 1st of next year and I went to use it and was told sorry they can’t honor it. Spent 4$ I didn’t want to spend on a spare key made I had a free coupon for not a good experience.
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December 2023 by Dayna Williams
One of the best hardware stores I have visited. They have such an amazing selection of plants and yard decor. Things you won't find anywhere else. I love this place, although my wallet don't lol... The employees I have interacted with have always been so kind and helpful. This is my go to store for not only my yard needs but also for the tools I am always wanting to add to my collection. Thank you for being such a great company.
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December 2023 by Katie Rowe
Our family frequents Proctor Ace Hardware so I can say with certainty their team is exceptional. Always helpful with a smile on their face. Matt, especially, deserves a shout out as he’s gone above and beyond numerous times to help us. Thank you for keeping such a high standard in customer service. Because of this, Proctor Ace will always be our family hardware store.
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December 2023 by John Willson
I was inside the store looking for an item to buy, and I needed some assistance. Within 2 minutes, someone noticed my struggle with locating the item and helped me out.That gentleman, it happened to be the owner. Great customer service and the ability to solve customer needs within minutes..Thank you.
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December 2023 by Dean Hardwick
Interesting, Upon entry, I experienced a gastro intestinal emergency requiring directional help from an associate to the men's restroom. It seemed I had inconvenienced him by his reaction. On the flip side, while in the process of selecting Traeger hardwood pellets and some sauces on the other side of the store, I received excellent help and guidance from Keith in his department. He definitely the difference in my visit.
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November 2023 by Leriza Pundamiera
Mom and I stopped by here to pick up a filter and bulbs. It was funny, because we kept reading the aisles *looking lost* Haha. Russ was so helpful and funny. He explained the difference of certain products and helped us get exactly what we needed. And Haley, at the front register, did so with a smile. Everyone is so nice and happy there. Thanks. Ace Hardware!
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November 2023 by Daniel Smith
I visit Neptune Ace frequently. The low reviews are hilarious…keep your receipts until you know that you don’t need to return an item.The staff and experience here is always great.
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September 2023 by Erika Torres
My recent trip to Ace Hardware took an unfortunate turn when I encountered an employee named Jameson. I sought his assistance in finding a specific item, but his response was incredibly disappointing. Not only did he lack knowledge about the products, but he also displayed a complete disinterest in helping me.As if that wasn't bad enough, Jameson's disrespectful attitude left me taken aback. He seemed more focused on chatting with his colleagues than attending to customers.Customer service should be a priority for any business, and Jameson's behavior fell far short of what's expected. I sincerely hope that Ace Hardware takes this feedback seriously and addresses these issues to provide a better shopping environment for customers in the future.
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September 2023 by Connor connealy
-Exceptionally helpful employees with actual knowledge of their wares-Great selection of hardware, especially if you need more specialized parts-Locally-ownedIf you need large building materials you're probably gonna have go to HD, for everything else go to Proctor's
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August 2023 by Bryan Carswell
Awe Yesh Shrimp Company does a pop-up on the weekends, Fresh Mayport white shrimp for $10/lb. Came home with shrimp caught that morning, can’t beat it
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July 2023 by Court P.
Sad experience in Ace today. Only rating a 3 due to the knowledgeable, professional lady helping us. Apparently most haven't been trained how to do their job or even assist their female colleagues when struggling with heavy plants. My husband helped. Got to the front of the line. A young man with longer dark brown hair served us. He asked us for the price of the plant. I said we didn't know. He said lift it up and turn it around. He stood there, watching us struggle while trying to contain our toddler. There was no price. My husband went back outside to search for it as he apparently didn't know how to find the price of a plant the store was selling. I asked him if there was a way they could check the price. After 5 minutes of my husband not returning he requested a price check from another employee. It is not the customers fault or responsibility something isn't priced. Maybe I've misunderstood Ace's selling point, decent customer service for a higher price. Today it was high price and we did their jobs for them.
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July 2023 by Allen Hall
My wife and I were returning from dinner tonight and noticed a nice selection of trees and plants in the front of the store. It was a few minutes before 7PM and I was wanting to take a look at the tree selection. We planned to return the next day to purchase a few items.As we approached the plant area in the parking lot near the garden center, a bearded man pushing a fat tire bike yelled out "We're closed!" At first I thought I was being yelled at by a homeless person, then another man walking toward Atlantic Blvd wearing a black shirt yelled "He said we're closed!"When I realized I was being talked to by store employees I told them I was aware and just wanted to take a quick look.I found this behavior to be out of line with the "Helpful Hardware" brand. I normally do not take the time to write reviews online, however my experience might encourage others to decide what I have decided ... to spend my money somewhere else.
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June 2023 by Andria Vham
I been coming to be Ace Hardware for 8 years buying plants and other products for my place and seen a high turn over here. Pretty place.Today I returned a chair and umbrella back that I bought over the weekend because it was going to be used for a outing that never happened.The mgr of 25 years said if I did not have my receipt I could not get a refund of any kind. So I had to look. As he walked away he told the lady like I said I told her. So I had to correct him and say( as you explained) . For him to be a mgr of 25 years not knowing how toretrieve information without a receipt and how to speak to the customer is the reason why this place has high turn over..I found my receipt and received a refund. I might be back. So ugly. By now they should know me. A repeat customer. SMH. Really know how to make a person feel valued.But I guess this place have enough money.Andria Chambersandriaachambers@gmail.
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June 2023 by Herb
It's a bit pricey. They are like a old-school department store with home furnishings clothing, plants, water sports toys, and of course all the regular ace hardware gear.
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June 2023 by Maid Kucevic
I came by looking for a yard tool and this guy named Wayne happend to walk by and asked if I needed any help. I really did man I had a good conversation and ended up buying the right stuff for my yard this guy is amazing. First time customer and I will be back for sure.
