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February 2024 by William Lyons
Great branch. Friendly staff that always make you feel welcome.
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April 2023 by NinjutsuDensho
Bank gave me a hard time opening an account.
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February 2023 by Mo R.
I closed my long term account and mov d to Regions. My former bank had employees ..and not just TV screens to talk to ...but they only had one teller for whoever was there. Regions has real people who greet you when you walk in the door and they go out of there way to give you great service and to answer any questions you have.
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February 2023 by Briana sullivan
I deal with numerous banks, and this is one of the best ones locally. They could use more staff but I think that could be said anywhere these days. The branch manager is nice and they always remember us.
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January 2023 by Diona
Prior to me switching from banks to credit unions, I banked with Regions for 8+ years at their Busch Dr. location.While I am no longer a Regions banking customer , I visit the Neptune Beach location quite often for my client. Never, ever have I interacted with a teller who wasn’t prompt, kind, assertive nor professional!KUDOS TO THE LADIES AT REGIONS NEPTUNE BEACH‼️??(No pun intended to the men, I’ve just never had any interaction with one ?).
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July 2022 by Smith S.
I changed banks 5 years ago and I have never looked back. Their customer service is amazing.
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March 2022 by R Clark
Called put on hold, waited, hang up, called again, put on hold again. Hang up called back, when woman wanted to put me on hold again, I told her I want to speak to bank manager. It's 9:20 am and was told she was not in until 12:00pm. The only way to talk to these people is the phone, I can't just walk into speak to the manager without an appointment. It should not be this hard to speak to a banker.
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April 2021 by Tiffany G
DO NOT BANK WITH THIS BRANCH! Most unfriendly representatives/employees. Each time I spoke with someone they were not polite, acted annoyed and were not helpful. I even had to file a claim to retrieve money from a closed account of mine. Save yourself the trouble and go elsewhere.
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October 2020 by Mitch mac
6 people in at work. 2 actually working.1 customer in front of me2nd customer was me.10 min wait. Other 4 employees chit chating.Wont ever open a checking acct here everHeaded to jax federalDueces!If i could give u negative stars. Ud have em
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September 2020 by Mandy
Do yourself a favor and go to another branch. Regions is a good bank, I have no issues with them. But the staff at this branch especially the woman named Erin is absolutely terrible. This woman is sole reason to why I will be closing out my account
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September 2020 by Kris G.
This branch is great. Even when they have not seen me in 6 months, the branch manager (Angie) remembered me! They are always helpful if I have an issue. Ellen is super helpful. They have several notaries, even Medallion. And if I choose to go through the drive through, Amy always so helpful! I was banking mostly at Chase but after several bad experiences and lack of customer service, I am switching my main account to Regions. I am going to get rid of Chase acct since they have switched to ATMs inside their bank, replacing tellers. They have no clue who I am. I'm just a number. Their lack of customer service and Regions above and beyond customer service makes a huge difference to me. Customer service is always key to a successful experience.
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October 2019 by Emily Hancock
Amy was so helpful and went above and beyond to make something work out for me. She made a frustrating situation into a good one. I appreciate her help so much!
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September 2019 by Amy None
This particular branch irritates me every Friday. I had a problem with the app and came in. I was accused of forgetting my password, not re-downloading the app, and not knowing how to turn my phone off. SHE put in my username in wrong. Twice. I wanted to know why I’m being charged late fees when I haven’t been sent a bill or notice. No answers to either. The poor attitude, and the long wait times while EVERYONE is open, every time I’m here, is ridiculous. I’ll just drive the 6-7 miles away to the monument office from now on.
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July 2019 by Mike Johnson
I have been with Regions since I moved to Florida 14 years ago and really only this particular branch, but what a friendly branch it is. They are personally knowledgeable. Their online and electronic offerings are not great, so the corporate bank is not perfect. But this particular branch is truly fantastic. I recommend this bank to EVERYONE.
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April 2019 by Kara Lynch
Love the people that work there!
