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April 2024 by Karen Duhon Slater
Fast and Friendly Service!!
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April 2024 by Aaron Ross
The service was great today. Poor kid was running two registers just to keep up. The low rating is bevause of the supply of boxes. If you need boxes do not come here. They have next to nothing. A big waste of time.
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April 2024 by Harry Colon
Been renting from the location and ran into an issue.Was charged gas when I returned it, and have receipt of putting gas into the vehicle.This is the first time I’ve ever been charge gas and it’s unwarranted.I was charged for 4 gallons but I went less than 30 miles. That’s barely two gallons used and barely had any load.Called customer service and they told me tough luck.Although I’ve been renting from this location, it has a very long wait time to get a transaction done. It’s absolutely terrible.I didn’t mind at first because I never had an administrative issue, however, this an issue.Mathematically, I didn’t use four gallons. I have my receipt showing the date/time I put gas. However it was made clear that it’s irrelevant.The bottom line, is that this location stole money from me as a customer. It’s unethical, horrific, and bad business.I will not ever rent from this location again and will advise my peers to stay clear of this location.
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April 2024 by John Josephs
There were a few issues trying to get a hitch installed that I was willing to overlook until my encounter with the manager. I am giving U-Haul a one star rating mainly because the manager was extremely rude, discourteous and provided extremely poor customer service. I could not overlook his behavior.Employees Marvin and Gallyn were pleasant and helpful with their service and professionalism. Either one has the potential when you finally replace your current manager.You need to update and fix your computer system.
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April 2024 by William Huff
Don't bother trying to get your propane filled here. They're rarely actually doing it due to being shortstaffed or undertrained staff.
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March 2024 by bonnie schuetz
I found this store manager great. They work hard to make the customer happy.
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March 2024 by corey
We rented a car on March 16th, but when we got back my car was scratched. It should have been caused by the trailer. I asked their manager to check the surveillance video. He said yes, but there has been no reply so far. I guess he didn't take this matter seriously at all.
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March 2024 by Dan Kineke
Outstanding Service! Domaso had me in and out with a trailer very quickly and professionally. Thank You!
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March 2024 by Megan Hutto
Just had the pleasure of working with Gallyn and Creole at the Neptune Beach U-Haul. These gentlemen were friendly, helpful and professional. There was an issue with my online reservation and they resolved it and got us the trailer and time we needed. Best experience on customer services I have had in a long time.
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February 2024 by Lelia Mackin
U-Haul of Neptune Beach is an excellent U-Haul location. Great service and up-to-date equipment.
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February 2024 by NancyDance Studio Inc.
This is the only Uhaul store we use.Everyone there is super friendly and nice.Easy to work with.Patty Harrison
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February 2024 by Ronny 360
Use caution at this UHAUL location. The manager "Paul T" will tell you that the "system" is down but then over charge you. I needed a regular truck, but he made me rent the larger box truck. I had a round trip of 8 miles and used it in for less 30 minutes. He charged me for $40 in gas and a $30 rental.
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December 2023 by Just-in
Check out and check in were a breeze. They were very helpful!
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December 2023 by kris moe
I never expecting anything out of the ordinary when I go to get a trailer but the Neptune Beach location on Atlantic got me in and out extremely fast and with great customer service. Pleasant experience overall. Five stars.
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December 2023 by Ted DeLisi
Simple and easy. Teams on pick up and delivery were very helpful.I rented twice in 2 weeks for same location.Thank you all!!
