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March 2024 by Luis G.
Originally was suppose to get a convertible at airport but didn’t have any so had to settle with a Malibu (corporate company) next morning went to this location and Eduardo was able to make things right (independent location)
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March 2024 by paul tognocchi
Sorry for that last review, I meant to say Great car rental
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February 2024 by Jesus Ortega
Very good deal I recommend it
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February 2024 by James
Robbed me.
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February 2024 by FABRY REYES
I NORMALLY DONT WRITE REVIEWS ON RENTAL COMPANY. THIS I MUST. THIS IS BY FAR THE WORST EXPERIENCE WITH ANY RENTAL COMPANY. I WAS OVER CHARGED FOR FUEL AND ALL KINDS OF CRAZY SERVICES. WHEN I ASK FOR MANAGEMENT NEVER GOT A CALLBACK. BAD BUSINESS PICK ANOTHER LOCATION
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January 2024 by Will Dawson
I wish there was a lower rating due to the traumatic experience that started at this location and carried over to the sister location in Palm Harbor . These locations are a detriment to the name Avis/ Budget rentals. They blatantly disown avis and have a nonchalant attitude when it comes to customer care. There position on customer care nearly ruined our New year. We rented a tesla for travel that was not available when we got there. They recommended we don't rent online nor prepay. The tesla was locked in valet mode and neither location would take liberty to even contact the parent company to attempt to resolve the issue. The rental experience was horrendous as we could not locate charging stations amongst other limitations. These people are rude and simply outright bad businesses. I'm sure I have submitted information to possibly three escalation teams. To no avail.
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December 2023 by Chris Leake
Great customer service, no hidden fees, car was in great condition and everything went smoothly and quickly. They are also the cheapest in the area. I would highly recommend them and use them again!
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December 2023 by Melody Cortes
Please do not rent anything from this company. Believe me cheaper is never safer. They do not keep up with the maintenance of their trucks. We moved from Florida to Pennsylvania in July 2023. While it was raining outside my husband was also being rained on, on the inside. The wipers barely worked to keep the rain off. A few tires were bald. Brakes were so bad my husband almost couldn't stop at a red light and would have been T-boned by a semi truck. Very poor handling on the road a semi truck would pass by and the force of the wind would make the budget truck dance in it's lane. I filed a complaint with the BBB and of course they responded so they wouldn't get a negative grade but they also slapped me in the face with the small refund they gave me. Stating that I did make it to my destination. Yes, at what expense, while I nervously followed my husband from Florida to Pennsylvania. When you talk to these people on the phone they are so unprofessional. On the day I went to pick up the moving truck for my husband because he was working, I had the opportunity of speaking to another customer but they were returning a car they rented, they said to me do not rent from them they are the worse. I wish I would have listened but we only had 1 day to load the truck and the distance we were going wouldn't have been able to find another truck to rent.
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October 2023 by Sami Sanders
Always get my rentals from them. They are awesome! And so helpful. The rates for the cars are wonderful. I will always go to them :)
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October 2023 by Loy Hernandez
Website shows vehicles that are not on the lot. Then they want to “upgrade” you for more money. To cancel the reservation I had to call customer service even though I was at a physical location. Manager literally stood in front of the door on the phone ignoring the situation even though I was asking for him to assist with my concerns and when I went to leave he literally would not move out of the way. Unfortunately Avis was the closest car rental to me but I would never recommend using this company if you value your time and expect any sort of customer service skills from the employees , I’ve had better experience renting a Uhaul then these dimwits.
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October 2023 by Alison Taylor
I was extremely happy with the customer service that I received at this location. Jose was very helpful! I rented from this Avis a few times and the cars were nice and clean.
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August 2023 by Ruth
Great family business! I’ve been renting from them 10 years and I just love being consistent. Love you going into a place where you’re known and treated with respect.
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July 2023 by G Gee
Went here and rented a car for three days and one of their employees Ed basically accused us of running a dog grooming business out of a car because they found a couple of dog hairs and try to charge us a $75 cleaning fee. If you have the option go to a different rental company.
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July 2023 by Steven Martin
These guys have a bait and switch … My wife book reservation and paid with a card American Express with her name . But put the reservation in my name . The duplicate of the card with my name on it wasn’t good . Sooo we had to cancel and the they want me to pay more .. because I’m there and thought I would just paid it . Not today !!!!!!!Don’t rent from these guys consumer service # is somewhere in Asia and there no help !!!! On my way to enterprise!!!!!
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July 2023 by Angela Zatos
This company is horrible. They don’t give you what is promised. They take your money and have all these extra charges but give you dirty cars and don’t give you the car you reserved. Stay AWAY!!!