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October 2023 by Scott
This is my favorite pet store. Nichole is super smart and helpful. The store has all great people, is clean and organized. I go out of my way to shop here.
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August 2023 by Cindy Sparks
Went to find some meds for Dos our black kitten. The staff knew exactly what I was needing and let me know what and what not to do. Prices were very reasonable also.
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July 2023 by Rose Blossoms
Here's a new phase that must be the new craze .At least for this store. This is totally unexceptable behavior. On two separate occasions two different clerks were blowing their nose right in front of me! My parents taught me that is taboo and something that should be done in private . ? Thumbs down to those two ill mannered employees. Not only is it unsanitary but it's just also rude and gross. I would never do that in front of customers!!! Excuse yourself!!!!!tttttabootaboo
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June 2023 by Taylor Cooper
Pretty good variety of fish for a chain pet store, but they need more options for aquarium filters and plants. The dog stuff is really pricey but no different than any other chain. Always has great service when I do go though.
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June 2023 by mariospirou
I just did a huge water change on my fish tank which holds over 30 fish, all are peacock cichlids. After doing my water change I noticed I didn’t have water conditioner which put my fish in jeopardy. so I drove to pet supplies plus which I arrived one min before closing. I understand it’s closing time but all I needed was 30 seconds. To save my fish from dying . Pet supplies plus didn’t care. They told me I’m not allowed in even tho it was before 7. I then jumped in my truck knowing pet supermarket has been closed now for 2 min. A sweet young lady saw me out front she came to my truck and asked what I needed, I told her the situation and she allowed me to come in grab what I needed to prevent my fish tank to go south. So not only saved me a lot of money from preventing the fish to die she also gained a regular customer to continue to use pet supermarket. I will drive the extra half mile down the road anytime then to go to the nearest pet store which is pet supplies plus. They lost me as a customer due to their service. I wish I knew the young lady who allowed me to go in and get what I needed she deserves her managers to give her recognition on great service. And deserves to have her name on this review ! Thank you .
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June 2023 by DirtyGreek
I just did a huge water change on my fish tank which holds over 30 fish, all are peacock cichlids. After doing my water change I noticed I didn’t have water conditioner which put my fish in jeopardy. so I drove to pet supplies plus which I arrived one min before closing. I understand it’s closing time but all I needed was 30 seconds. To save my fish from dying . Pet supplies plus didn’t care. They told me I’m not allowed in even tho it was before 7. I then jumped in my truck knowing pet supermarket has been closed now for 2 min. A sweet young lady saw me out front she came to my truck and asked what I needed, I told her the situation and she allowed me to come in grab what I needed to prevent my fish tank to go south. So not only saved me a lot of money from preventing the fish to die she also gained a regular customer to continue to use pet supermarket. I will drive the extra half mile down the road anytime then to go to the nearest pet store which is pet supplies plus. They lost me as a customer due to their service. I wish I knew the young lady who allowed me to go in and get what I needed she deserves her managers to give her recognition on great service. And deserves to have her name on this review ! Thank you .
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March 2023 by Rebecca H
I took my dog Odie there to use the self serve dog wash… made giving him his bath so much easier. They provide shampoo, towels, hair dryer, and wash tubs that are a perfect height. I recommend this to for anyone. I have lower back issues and with my big boy this made bathing so much better for us both.
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March 2023 by Darlene Isabelle
Stopped here since it was closer than the regular pet store I go to. Since this store is smaller than the large brand name pet stores, the dog food choices were limited so I had to settle for a different series of pro plan. The store was clean and the staff was friendly.
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March 2023 by Delana Johnson
I was treated like a thief and a liar! I purchased a new lid for my fish tank earlier in the week. While making the purchase the sales girl was very helpful and knowledgeable. She opened the box and explained how to set up the lid with the LED lights. Then she closed the box and, went to ring it up and dropped the box in the floor. The box didn't appear damaged and she did not seem concerned. I therefore didn't expect there to be a problem. I left the lid in the box as I installed the lights. It wasn't until I put the lid on the tank that I noticed a crack in the lid by the right hood hinge. I boxed the lid back up and took it back to the store today for an exchange. Rick (who waited on me) did a professional job with the exchange even opening the new lid box to make sure it was in perfect condition. However the girl who made the original sale was there and repeatedly stated to Rick (in front of me) "the crack wasn't there when I sold it to her." I will not be returning to this store for future purchases.
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March 2023 by Jessica Olney
Nicole and all of the other employees at this store on 2/15/23 are extremely helpful (I would give names, but I can’t recall them)!! When another store refused to accept a return or exchange, Nicole and her team helped get the issue squared away with no hesitation. Thank you, ladies! You’re wonderful!
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March 2023 by Edwin Ostrand
The staff are friendly, remember you when you go there, and you earn 5% on every dollar, so they will apply $5 or more when you want to use it, that easy and simple. None of that email and app nonsense Petco makes you do.
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February 2023 by Jesse Davis (Squirrel)
This place is amazing! The staff is knowledgeable and helpful, patient and funny. I even learn some new things about my bearded dragon I didn't know before. I would recommend for sure!
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January 2023 by Lexie Post
Nicole was amazing she helped me and my boyfriend find the perfect fish and stayed 30 minutes after her shift just to help us overall have never had a bad experience with anyone their!! Their customer service is amazing
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December 2022 by Donna W.
I usually go to PetSmart, but as I was near this store and needed a couple of things, I thought I would try it. Never again. Their brand choices are not as diverse and the store seems cluttered and not very clean. I could locate no sales staff on the floor to assist in finding products. However, after I selected a couple of items and moved to checkout, it got worse. One cashier for a long line, and she was unbelievably slow and really quite sullen. Overall, a disappointing experience.
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November 2022 by Carlos Hernandez
This location is great, the staff will absolutely go above and beyond and are willing to help as much as they can with what's within their knowledge and ability.
