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November 2023 by Princess H.
I have lived in New Port Richey for 25 years. In 1998 New Port Richey was a peaceful small town. Throughout the years as more people have moved here so have impatience and rudeness. Be aware of this before you go to this store.Try to go during non-peak hours to avoid long lines. Customer service is good. Sometimes they are short-staffed as some people do not want to work anymore.Be careful in the parking lot. People drive like bats out of hell. They will stop for a shopping cart yet not for people.The gas prices are lower than at other places. Go during non-peak hours to avoid rude people and long lines.
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October 2023 by Mimi
Ehh… staff not real helpful or friendly.
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August 2023 by Cinnamon R.
The workers are sooo rude.one time I was at sams getting my weekly groceries and i forgot my card at home and I asked my husband to to send my a picture of the card. I would have understood if they said no and spoke to me nicely but they were SOO rude and she told us spoke to is with disgust. I would recommend for u to go to a Walmart instead because they are extremely rude.
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March 2023 by Cathi Ference Prosecky
Total Disregard for customer service. Management needs a complete overhaul and/or training. When curbside pick up service is running almost 2 hours behind customers should be called and advised. “Manager” I spoke to seemed clueless & took zero responsibility. It is the reason I paid extra for the plus service, so that pick up would be included and not an extra fee. The first day I tried to use it and my order was not ready— in fact forty mins after the time it was to be ready and it still had not been pulled I was told. I waited 30 mins in the designated area and not one associate thought to let customers know that their orders were not ready, and would not be ready for some time. I canceled my order and my plus membership that I added on. A simple phone call would have been sufficient to let customers know not to arrive at the store due to the delays. If you are running late or short staffed just say so, just common courtesy.
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February 2023 by Qobile Pro
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December 2022 by Jake Cracchiolo
insane lines and rude staff. bjs or Costco are way better.
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August 2022 by Marie C.
Sam's is a very busy store but I love clicking my items on my phone, paying for them and out the door I go! And love going about 7 pm. on Saturdays hardly anyone around. Or at the gas pumps last Saturday I drove right up to the pump no waiting. Keep doing what your doing your great!!
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April 2022 by Kathy Pridemore
Very nice employees. Got my prescription ready in a timely manor. Very helpful.
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January 2022 by Courtenay O.
We joined in December 2021 for the gas prices which are so low! But the lines to the pumps can be frustrating. We've been several times since we joined. We had to wait in long lines for gas every time. When we got to 20 minutes, we left if we didn't get to the pump or really close. It's not worth it. Time IS money! Inside, we walked around after getting our membership cards in late December. Staff was friendly and helpful. Store was clean and bright. We didn't buy anything, but prices looked good. We will return to buy when we return to New Port Richey, about a 30 minute drive from home with Snowbird traffic! For now, once was enough.
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January 2022 by Peewee S.
Never enough cashiers, I don't like being frisked on the way out , especially when they only have one person, total lack of staff and the customer service is usually horrid
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January 2022 by Walter F.
Good cheap gas. Great deals. Crazy gas lines though. found a Ref for hundreds less than anywhere else. Fit perfect in my RV.
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December 2021 by Annie C.
I've moved to shopping online with Sams...removed all my pain points...crazy parking lot and checkout circus. I have reoccurring orders ie coffee...enjoy free shipping and generally delivers next day. It's a great way to to contribute to food banks...dry goods in bulk without the time and chore of hauling boxes in and out at drop off. Gift cards can be ordered online as well, my go to for many gifts as they can be purchased at a discount. Perfect for the holidays or inventory for upcoming birthdays. Makes it easy to have turnkey presents readily available without the hassle. Overall, very competitive pricing if they carry what you are looking for.
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August 2021 by Robert C. Lust
Get that ATT mobile Des kiosk the hell out of your store. They lied to us, sold us a bunch of crap, and are refusing to make it right. They are trashing your reputation
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July 2021 by Lindsey Martorelli
Great Club to shop at and also work for!!!
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July 2021 by Dr. Christopher Flizak
It took me 20 minutes to find their pharmacy phone number. Good it was not an emergency or urgency.
