-
February 2024 by Kirstin Belanger
Ken has always been my go to guy he was able to answer my questions and get me on my way in about 30mins.
-
January 2024 by austin
Nick is amazing! I came in needing 2 screen protectors and he provided me with an account analysis discussing my bill, as well as ensuring there were no bubbles or dust on my screen. The world needs more people like Nick.
-
January 2024 by Cindy Murphy
Great customer service very nice guy we had
-
January 2024 by Mary Groth
The service and problem solving were great. I'm happy that they didn't hard sell us in buying new phones.
-
January 2024 by Saoirse R.
Land of blatant lies and hidden fees.
-
December 2023 by Jon Bennett
Sent my parents in there because they were having issues with their phone. The reps were nice, knowledgeable, and quickly got them back up and running. 10/10
-
December 2023 by Olga Kirienko
Thank you so much !!! Amazing service!!!
-
December 2023 by Laurie Hamilton
Was under the impression my discount was done. I had to go in to get my own discount
-
December 2023 by Virginia Cochran
Visited this verizon store 12-14-23. Employee De'shon Davis was friendly, knowledgeable, and very patient with a senior citizen getting her first smartphone. I appreciate all his help.
-
November 2023 by Brian Roesler
My old phone was in terrible shape, I was due for an upgrade on my line. I saw Ken, who was absolutely incredible. Not only was he well informed, he was polite and ended up helping me save money. Ken was professional and above all clear in his communication, which is always helpful in any business situation. I always had excellent service here and highly recommend it to others.
-
October 2023 by Staci Johnson (US)
No Trouble at the Trouble Creek Verizon store. 10/10 customer service. I pre-ordered the brand new iPhone 15 Pro Max online (myself) like any other person would excited to get the new iphone. Upon waiting for my delivery on Friday the day it was supposed to come out officially, I received a notification that my order was cancelled! I was devastated as my dad and I were waiting all day and excited for the new phones. They were all on backorder, which was disheartening but I called up the trouble creek location and Ken answered my call and let me know they had two phones left at the store with the options we wanted. Ken was so patient and kind and did everything he possibly could to help us. We had a little trouble along the way since our original order was cancelled and he had to jump through some hoops and even stay past closing to make it happen but we are so lucky we had him to help us. Ken made it happen and ensured we went home with brand new iPhones that night and stayed late to do so. I always have issues ordering my iphones myself every single year so from now on he is going to be my go-to person for all phone related things from verizon!!! Thank you Ken :)
-
October 2023 by Voice Mail
KEN was awesome to work with. He gave great customer service, patience with all questions and knowledgable about all aspects of the service we were receiving from Verizon. Thank you to him and the manager at the little road location FOR ALL YOUR HELP ! We have been going to this location for 4 years and KEN will keep us coming back DUE TO HIS PROFORMANCE !!
-
September 2023 by Meghann Martin
Love this store. I always get amazing service. Ken and Lauren are absolute Gems. They are so knowledgeable and their customer service is the best I have ever experienced at any phone store. They went above and beyond to make sure I was a happy customer thank you so much. This a great Verizon store I will never go anywhere else!
-
September 2023 by Gina Pamplona
We arrived at this location close to close trying to get my best friend onto my phone line due to personal reasons. We were mainly helped by Kenton as well as the general manager who needed to leave shortly after we got there. Despite being after hours, Kenton stayed to be sure we understood the process and prices and then even went out of his way to speak with customer service to handle other issues we were unable to. I’ve been with Verizon for almost 10 years or so and I always had quality service so I will never leave this company. And now we will just add Kenton to our list of incredibly helpful employees who make my experience with Verizon effortless and simple. Having one less thing to worry about is much appreciated!
-
August 2023 by Tera Latini
Ken Breland is by far the best sales person ever! So helpful and made the process so easy! I will definitely come back to the trouble creek store for him!
