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July 2024 by Ben Gould
I spent over 2hrs on Att customer service and they accomplished nothing for me… I walked into this store on a Sunday afternoon and the young lady working had my entire situation resolved in less than 5min!! She’s a Rock Star!! I wish I caught her name, but she was literally that fast & efficient!!!
I’d give her 10 stars if I could!!
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June 2024 by Michael Loures
Be careful. If you have to return a phone or close a new account. They can't do it and don't know how. Ran us around for three visits.This is contrary to AT&T website which says you can return a new phone to the store you bought from. We went to Port Orange corporate store to help us.
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June 2024 by William Morgan
Kourtney was fantastic helping us set up our new phones along with Kristina.
Great service and very knowledgeable!?
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April 2024 by E.J. Seguna
Kourtney was A LOT of help and handled everything very patiently and professionally. She was persistent in making sure my issue was resolved. Thank you, Kourtney!
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April 2024 by Sabrina Montelongo
Great job by Kourtney!! We just got off a Carnival cruise in Miami, planned to fly out of Orlando, and Steven’s phone, with AT&T, would not get cell service. She figured it out and got my friend up and running again!!
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February 2024 by Katherine Sanders
It’s is 4:27pm on a Friday. Or sign says that they should be open. All lights are on, but the door is locked and no one inside. I understand that they may be understaffed and possibly needed to take a food break or a bathroom break but they could leave a quick note on the door With a return time so that I don’t stand there for 20 minutes waiting for someone to come open the door. When I called customer service to advise me if I should wait or if they’re not gonna be there that day, she told me to just come back in a half an hour and see if anyone’s there. I travel 2020 minutes to get here to begin with, so I don’t think I’ll be coming back here
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February 2024 by Marco Bustamante
Not even open when your supposed to be this place is a joke ...
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February 2024 by john wilson
Hello,I am in market to get new Samsung phone and IPhone so I went to office in New Smyrna to ask question but lady really appear to not want to help me like I was bother I have been faithful and loyal customer with ATT but this is way you treat people like I don't suppose be there,I am disabled veteran and this is shame the way someone represent ATT store
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January 2024 by Alan
Very unprofessional, dressed inappropriately. I would not recommend anyone going to the store. Because they really don't do their job and they're not professional.
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December 2023 by Dalton James
Employees here have absolutely no training or experience. No manners. Management should be ashamed honestly. Avoid here if you want accurate information and product management.
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November 2023 by Patrick Kearns
AVOID THIS STORE! Horrible, rude staff that basically scold you when you don't know the technology. When I raised how rude the staffer in a punk hoodie was, the manager simply said "that's just the way he is." Worst customer service anywhere!
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November 2023 by Siobhan O'Donnell
Isabella at this location is amazing- seriously the best customer service let alone at a phone store. She is patient, kind, helpful and knowledgeable. She is a true asset thank you Isabella! I was aggravated after trying to do something online and she helped me in minutes.
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October 2023 by Patrick K.
AT&T Store in New Smyrna - Nastiest customer service experience EVER. We walk in and this young guy in a hoodie is sprawled out on sofa and appears to wake up. After a few questions about getting an upgraded phone, his cocky, rude, and condescending answers conclude by telling me I am 'confused.' I did my homework on the AT&T site before going there and know what is what. That's when I asked for the manager, and he told he "That won't make any difference, dog." I really had enough with him talking to me like one of his 19-year-old buddies, so when I did get the manager I asked how the young man's unprofessional attitude was acceptable, she told me "No one else has have complained about him." That's when I said we are done with AT&T and would be contacting corporate. The young guy told us we should leave and that we were trespassing!" Unbelievable. NEVER going back to this store again! (in the Publix strip mall on Hwy 44)
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October 2023 by Lyric Anania
Very helpful staff, convenient location. Brittany even did a follow up text to make sure everything was still good. Thank you!
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September 2023 by Patrick Mouligne
Very personable and knowledgeable staff. Good products
