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January 2024 by lisaarchercampbell
Chelsea went above and beyond in great customer service. We were not customers but decided to change to your bank after she and Paige were so helpful and nice in resolving a difficult situation with one of our clients. Great job!
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November 2023 by Danielle Jacoby
I have been a Bank of America customer for 15 years, they are the best bank! I’m extremely lucky to have such a fantastic team at my new local branch! The staff here goes above and beyond in customer service/satisfaction making my banking experience enjoyable every time. Thank you to Austin, Robert and Chelsea as you were all outstanding at your job. The team is knowledgeable, professional, personable, cares about the customers and takes their time handling all your banking needs. I highly recommend this branch and I will continue to be a loyal customer.
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September 2023 by George R (SulaFox)
This is my local BOA branch location they know me by name even if I have lost my wallet. These cashier's know me and will do whatever they can to get me on my way.
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August 2023 by Michael Marotta
What a great bank . Friendly staff and very attentive. Paige helped us and she's a joy to work with. She resolved our issues quickly and professionally. She changed our whole outlook on the day. This will be our bank from now on even tho it's farther away.
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May 2023 by LANCE WEATHERS
Always make things hard not willing to help out. Always have new people management is horrible. Went to edgewater bank, very nice staff willing to help and treat you with respect. Will never go back to this branch again!
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June 2022 by Ricky Bobby
Lisa was Amazing!!! She went above & beyond to help me understand and take care of my situation. Keep up the good work. She has been providing excellent customer service for 20 + yrs, so if there is anything you need ask for her.
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December 2021 by Kurt
I have been dealing with Bank of America for 30 years. The New Smyrna branch is the worst branch I have ever had to deal with. Parking is horrible, they close the drivethorough with no notice. Tellers are condisending and the ATM seems to be out of service frequently. The answer is use another branch . I have suggested they add another ATM beachside however I am told it's up to the corporate office. When you are the only BA branch close by you can be as arrogant as you want. New Smyrna is a beach town during the summer traffic is unbearable at times. The town is growing fast and with it comes more dilemas accessing the bank.
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August 2021 by Kemal Kizilisik
Clean and kind staff
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July 2021 by E Rath
The Banking Industry needs to realize that they are a service and resource that people use, not the other way around!! Thanks fully Banks have plenty of competition and I recommend not using BOA
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May 2021 by Shannon Walsh
The ATM is ALWAYS out of order for making deposits which is super frustrating because then you have to drive to Port Orange it Edgewater to make a cash deposit.
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March 2021 by Marcell X.
Basically average or slightly below. Process for small business assistance to apply for Pandemic assistance was hugely complicated . This branch and apparently all branches failed to provide any human assistance in navigating the online forms for SBA loans even to long time small business customers. Squeezing out small business customers during a national emergency!! Unforgivable ! We lost our little company all because B of A was our only banking relationship for over 20 years. They only provided in person assistance to large customers. We did not have an IT department and the BofA applications were only available via a complicated secure website that required significant computer expertise to navigate. We spent over a month trying without success and only later did we find out that BofA processed billions of $ for their large customers who had to give most of this $ back .. I would say that BofA is probably the worst bank in USA for small business. our branch people had zero training.
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March 2021 by James George
Visiting from out of town and needed Notary Public services...pleasant woman greeted me at lobby abd quickly set up afternoon appointment. Karen, the NP, quickly and pleasantly notarized our docs. She also explained extra benefits we were entitled to...No sales pitches. No charge for notarizing docs. Docs copied for us.All employees masked and using skel gel.Great service.
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December 2020 by Linda Z.
Understaffed and way to stuffy/corporate. I went across the street to TD Bank and the atmosphere was much friendlier, more laid back and very well staffed.
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October 2020 by anonymous “ANONYMOUS”
Wanted to buy a classic car and withdraw money. I only wanted to take out $20,000 cash and was told they dont have that money and I would need to make appt.This is why people should buy crypto currency, banks are failing to service customers.How does somebody buy a Ferrari cash or an expensive boat if they cannot handle 20k?In the 1980s-1990s I never had a bank tell me I couldn't take my own money out.imagine when stock market collapses..what then?
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September 2020 by Carla Fox
Always a painful experience at any BOA and this one is no different!! Thank goodness TD Bank is just across the street- I moved my accounts and wish I would have done it years ago!
