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September 2023 by Cameron B.
The reviews are this bad for a reason. My wife's car broke and I was going to be out of town so I got her a rental car locally. I had the reservation set up and all my wife had to do was go in and sign. When we returned the car I saw an extra $100 dollars for optional insurance I already declined when I made the reservation. I went in and asked about it. The owner of the location basically told me tough $hit she signed for it. I told them they were f'n scumbags for taking advantage of a woman who's never rented a car before. The owner lost it. Flipped me off, cussed me out, threatened to fight me, and told me to get the f out of his store. I was upset because they take advantage of of people who don't know any better. He was upset because I told them they were scumbags for doing so. Avoid this place at all costs.
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August 2023 by Chris P.
I returned the car on Aug 8, 2022, and the employee said it smelled lolike marijuana and there were ashes on the window. I don't smoke anything at al, so this isn't even possible, but he charged me an $80 cleaning fee. I will NEVER go there agai.
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March 2023 by Chelsea G.
The employees at this location are horrible, they are rude, not accommodating and completely misinformed about their polices. I spent an entire day going back and forth calling management at budget to get a straight answer. When I showed up the person at the front desk told me it doesn't matter if I make a reservation online that doesn't guarantee me a car and told me I couldn't change the times online he doesn't have to honor it. I'm shocked these people are employed for customer service
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October 2022 by Dean Eiden
Awesome moving experience...thanks for the great truck.
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August 2022 by Darien L.
I had a reservation for a vehicle for Friday the 26th @ 12. They call me @ 11:15 to inform me they don't have a Car for rental on The same day 45 mins prior to my reservations remind you I'm from Chicago just visiting I really needed a car very unprofessional NEVER AGAIN
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February 2022 by Michael F
You make a reservation, get a confirmation number, pre-pay by credit card and plan your day for move. You get several emails trying to upsell you on additional services.You show up to Budget Truck rental in New Smyrna Beach at 9:00 am as stated ( to find out they open at 8:00am) only to find a snarky person beyond the desk telling you they have no trucks and to call the 800 # and maybe they can find one in Daytona. Grrrrrrr, DO NOT USE THESE PEOPLE!!!!
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May 2021 by Mark S.
Very poor customer service and rude treatment from the manager. I rented a truck for about 7-8 hours. I was alone and was forced to move my personal car off the property when there obviously was plenty of space to park a car ... for a paying customer. Never again will I rent from them but, judging by his attitude, he really doesn't care.
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December 2020 by Joe Seiler
Looked online for the best value and budget was a hundred less than others. Reserved a 26 ft truck with tow dolly to move my son back home to PA from college in Daytona. Flew in that day took uber to get the truck and was handed a pamphlet with number circled and was told " no trucks here, call that number if they don't call you back in 2 hours call again" stuck 30 miles from Daytona no truck. Called around and UHAUL not only sent someone to get me they handled me the keys to the truck and a cold bottle of water when we got back and said have a safe trip. Everything was done and ready. Go UHAUL!
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October 2020 by Cindy L.
When returning car we told office car was full of bugs and needed to be addressed he said oh well. We had bugs crawling up our legs and everywhere they did got care at all. Thanks for nothing.
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July 2020 by Kelly Sand
You get what you pay for at Budget. I picked up a 12’ box truck for an out of state move and I am absolutely disgusted. We are in the middle of a pandemic and it does not appear that the truck has ever been cleaned. I mentioned it to the rental associate and all he had to say was “well it’s a moving truck”. I am very disappointed that Budget does not have a COVID -19 procedure in place to at least try to sanitize their vehicles. I did not expect it to be shiny and new but the dashboard and steering wheel is sticky, there is something brown dripping down the back wall of the cab, there is probably 2 years worth of dirt on the arm rest, and the door pockets are full of food crumbs. On top of all the dirt, the tire pressure sensor is on and blinking. I also mentioned that to the rental associate and he said the sensor is just bad but the tires are fine. I am not feeling very comfortable about my upcoming drive across country but it is too late for me to find something else at this point. Wish me luck and rent yours from someone else!
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April 2020 by John Bethea
Rented truck to move total was 347 dollars but yet i am out over 600 and half to wait a whole month for deposit to be posted back to my account nevwr again
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December 2019 by Kerry Martin
Go to Hertz across the street at NSB Airport, Or Budget /Avis at DAB.
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May 2019 by Ernie Johnson
Not helpful.
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May 2019 by Dianna Quinn
Never again...had I known my brother was going to use this place,after the last experience I had taking my neighbor,I never would have let him..he made a reservation today at 1pm .. I get him there shortly before 4, reservation was cancelled.. Theysaid it was due to be picked up at 10 am, again, he didnt even MAKE IT until 1pm !!! Never called him to inquire about it!! Offered him a pick up truck for 5$ more a day..so we come back home. He trys to make another reservation on line,but decided to call the office to confirm it. Gets put on hold for 15 minutes,until the phone magically disconnects.calls back,same thing,on hold gives up after 10minutes..calls enterprise instead...an hour later, Budget calls.."did I miss a call from you??"..
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December 2018 by Kim Johnston
Rented a 2018 Ford Edge. Such a great place and helpful employees. A great and safe vehicle that I rented.
