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October 2023 by Jeff Rolly
Store is closed
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September 2023 by Chad I.
The new concrete policy sucks, they don't let you get less than a pallet if you want to get bags from outside
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August 2023 by Monkey D.
The WORST customer service experience I've had since I opened my home depot credit account in 1993. I had allowed 2 gentlemen behind me in line with 1 product each to go ahead of me. since I had a cart of mulch and a cart with bags of concrete plus I needed to buy a dozen or so trees to replace my grove that was destoyed in hurricane Ian floods.this young cashier "LAUREN" says I would have to cancel your order and help the people behind you! I said I just let 2 people ahead of me why can you just grab the SKU's I need out of the book next to register or call an associate to help me since I would also need help with 3 carts (mulch, concrete and hopefully the citrus trees). Lauren insisted I would have to have my order cancelled so I asked for a manager.this is where Home depot really is inept. Lauren says "YEAH THIS GUY, SOME GUY" to the manager on the phone.so let's assume I'm not a guy, isn't that not very inclusive home depot? Is that what you teach yoru employees to call a customer spending $$$ "some guy"/" this guy," I'm old enough yo be this cashiers grandfather and she has 0 respect for her elder. Not only that no self motivation to figure out to call someone to rung up the trees I wanted and had been waiting in line for a long enough time to take pics to send back to the wife that I would be awhile.well a customer lady needed help..since home depot has no HELP I pushed her huge cart of heavy pond stone to her truck..when I walked back there was asst manager WILLIAM and another asset manager..arms crossed, scowls ready, glasses on. Guess they never took communication skills glasses..it felt like Guantanamo not the help I was hoping for.William talked in circles and finally said exactly what I was asking for. but I had to explain it using extremes.. I said William if a 90yr old needed to get those 12 trees...Williams says "oh yeah?? u gunna buy all of them?" I said yes..I have a 6acre grove.. He was mocking me assuming I wasn't serious about the quantity of the citrus trees I needed. then he was so curt crass, passive aggressive and smug..eyebrow raised like" the rock" he said I won't help ypu if you demand me to help you.I said "please" you take this cart w the mulch and I'll take the concrete. (since I wasn't getting help with the tree purchases). he says again I'm not going to help if you demand me to help. so I video recorded myself saying "William pretty please with a cherry on top will you help me" then he kept talking and I started pushing the Cary and he followed eventually.this was a text book case of WHAT NOT TO DO.$thousands in tree order lost because Asst manager and an INEPT cashier could not help a retired person buy a dozen citrus trees.This is by far the worst home depot I've been to and it's upsetting that I'm retired here in lovely Nes smyrna beach and have to deal with individuals like William and Lauren.the 2nd assignment manager kept quiet..she certainly out later and tried to help load the mulch in my truck but it was already done except for a couple bags.This William & Lauren needs to go back through inclusive training and not be dealing with customers 1 on 1. I'm contacting corporate because I still need dozens of trees.. this is the last place you should go if you want help..Go to Lowes in Port orange.if I didn't have a HD cars since 1993 I wouldn't even go back.Shame on YOU HOME DEPOT NEW SMYRNA BEACH
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July 2023 by Carol C.
As a long time resident of New Smyrna, I have often had need of Home Depot products and services.There is a customer service employee named Drucilla who is known and revered by many. Drucilla greets every customer with a smile and she will always lead you to find your needed item or to a person who can find the item for you. The other staff members also speak of her with high praise and apparently she begins every shift she works with a text or message to the other employees working that shift too.It is rare in today's cold 'cash and carry' world to fund such a treasure, Her energy and enthusiasm are very special and I hope management lets her know how much she is appreciated.
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January 2023 by Sherri C.
To make a 2 month long nightmare story short. Customer service doesn't exist. It's just a hamster wheel they put you on. Delivery is even worst. They talk to each other in Spanish thinking you cant understand and the whole time they were calling my daughter and I crazy and very derogatory remarks I cant repeat here. They damaged appliances and did alot of damage to my house. Home depot did nothing. Spoke to David manager and he wanted to pick up items and refund less than I paid. Haven't decided what to do next. But I do know I will never shop there again!!!
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October 2022 by Hope L.
We started our project March 29, 2022. Hired George Burton Construction through Home Depot. Paid in full. One mistake after another. To this date we are waiting for the defective Woodmark pantry cabinets to be replaced. They have been delivered and ready for installation since Oct 5, 2022. Besides installation of the pantries an original pull out cabinet was never installed. Anyone planning on using Burton Construction should be diligent and check with your local contractor and tradesmen. I had to call for local contractors and tradesmen when Burton was paid in full could not get to my job in a timely manner. BTW don't expect any type of schedule.
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June 2022 by Kaley G.
Really great customer service. I've been shopping at this Home Depot for years. They are very helpful in answering any project questions.
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April 2022 by Tammy Dreher
They really need to hire people that are not so busy on their cell phones than maybe they'll help customers...
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May 2021 by Rey R.
My wife and I went into Home Depot NSB Florida to get pricing on flooring. The sales lady Amy that helped us was not only pleasant, courteous as well as understanding too our needs. She paid attention to the every detail. When she informed us what the price was. Well. She brought my wife's eyes to "Tears of joy." The price was Awesome!!Thank you Home Depot bless you AmyReyes Family, USAF DV
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September 2017 by Anthony Harvey
Good service. Good selection of parts