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August 2023 by Sharon M.
Very unfriendly tellers especially the older woman that walks around doing nothing. On Fridays they have one teller doing inside window and drive thru both at the same time while others stand talking and customers wait.
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September 2022 by David Guzikowski
Walked in to do a wire transfer. Was told everything is by appointment only and can be done online. If I wanted help, I had to scan a QR code, make an appointment via the app or website (or text), fill out a survey, etc., before they would see me or answer questions.I've been to the branch a few times now and never got what I needed from them. Just told to go elsewhere (hence me finally writing a review). Like, why is this place even open? Save your time and try to do it online or by phone.
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October 2021 by A Paradise
I've been dealing with PNC for the last 15 years. The last four of them with New Smyrna Beach PNC. Everyone has been great there, Karen has been especially helpful. I went to hesitate for a second to open up an account there.
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July 2021 by Joi Stites
While visiting New Smyrna on vacation I needed to get a cashiers check. The staff at this branch was extremely friendly and very helpful. … Especially Denise.
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June 2021 by Niecee McMillian Niecee
Always treated me good was blessed love this
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March 2021 by Allan Brotman
I've been dealing with PNC for the last 15 years. The last four of them with New Smyrna Beach PNC. Everyone has been great there, Karen has been especially helpful. I went to hesitate for a second to open up an account there.
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March 2021 by Elizabeth
Came in to open a checking acct at 9:30am. There was ONE other person in the bank cashing a check. Karen told me I should’ve made an appt and made me wait outside for 18 mins before she called me back in all while the bank lobby remained empty. Clearly I was putting Karen out and she felt revengeful for me not scheduling. Needless to say, I never opened that acct. Highly recommend Space Coast CU;)
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October 2020 by Jamie
To many errors, they need to do better training of the employees at the New Smyrna Branch
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July 2019 by Linda Stajdel
We have had issues but always resolved the issues. The people that work there a very nice. Karen has been very helpful and knowledgeable. I also do not like having to ask for withdrawal slips. Their on line computer system need alot of work seems to be down alot. Everyone is friendly.
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February 2019 by Daniel Roy
Nice people. Just don't like how they broadcast your personal business as to why you are there in the lobby, by the one who stands in the lobby floating around. Now that you have to ask for withdrawal slips to handle your personal business. I doubt I will ever use them for my banking for my professional business. I always try to avoid using this branch for this reason.
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August 2018 by Suz S.
I would give a "0" if able. This is the most unfriendly and lacking customer service oriented bank I've been in. Trying to just get info and the bankers quickly dismissed me because I didn't have "An Appointment?!?!" Lol! None of them were with customers either. Customer Service is serving the customer when they take time walk into your place of business, not being arrogant and dismissing you and telling you to come back hours later. I guess this bank doesn't need my business nor money
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August 2018 by Ted Prindle
Never had any trouble here in 10+ years. Glad all those insessed people moved on !!!
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August 2018 by Luis Felipe Gomez
Worst bank ever they want to charge 2 % to cash a check
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April 2018 by Tony Annunziato
worst bank i ever had to cash a check at.. very mean people.. dont care bout how they treat u.. most unpleasant people... they dont want to work... the woman who helped me would have been fired if she worked for me... it sucks i even have to give a 1 star rating just to post this review... my rating is a negative across the board...
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March 2018 by Derrick Morgan
Zero stars actually, ignorant employees ,not even the slightest bit helpful, and total lack of customer service skills.
