-
December 2023 by Jun Boo
No way this place is almost 3 stars on reviews. Their service is amazing. Specially Nancy and Michelle.
-
July 2023 by Joseph Glowaczewski
3rd time now this post office has sent back packages due to "ADRESSEE not known at this location." Yet they will deliver utility bills, bank statements, and stuff with personal information on the same day.
-
June 2023 by Mikayla Mason
literally has the dumbest carriers of any post office i've ever had to go through. literally told us we had to do something THAT IS AN OPTIONAL THING. said we have to set up our parcel delivery service locker(an optional add-on) bc the package was "too heavy" to deliver to the door.nice try because the package literally weighed under 3lbs and was a PLASTIC WATERBOTTLE CLEANING KIT. lazy employees. and i continue to have nothing but problems.
-
March 2023 by E.J. Seguna
I've had many experiences with going into the New Smyrna Beach Post Office for various services. I've been here when there's been a long line and when there's been very few people ahead of me and it's hit-or-miss as to how quickly they get people taken care of and out the door. I've not encountered any above average customer service but nothing subpar either.One area for improvement would be to adjust the current closing time from 5pm to 5:30pm.ADA Accomodations:- Large parking lot with 3 ADA spaces in front of the entrance and 50+ regular spaces- (x2) ADA friendly ramps leading from parking lot to sidewalk for easy access- ADA-Friendly Motion sensor automatic opening doors on both entry and exit of the post officeMiscellaneous:- This post office seems to always have a nice supply of priority flat rate shipping materials on hand- They allow you to drop off pre-paid postage packages without waiting in line (unless you need a receipt for dropping off)- There's a blue drop box outside in the parking lot
-
December 2022 by Douglas Murray
Our experiences with this post office and their staff have always been positive. The staff is friendly and professional. Our postal carrier is equally as friendly and professional.
-
December 2022 by Karen Vreeland
I have lived in New Smyrna 35 years I have absolutely no complaints about this post office. Yes the lines get long so does every line and every other post office and DMV to damn many people moving into town. All the mean hateful people that leave such bizarre mean remarks. I've never had anybody be rude to me in that post office and you know what if they were rude maybe they're having a bad day dealing with the public is not easy we can be a bunch of jerks. The lines may be long but the clerks that have always waited on me you're very courteous courteous to me one clerk even figured out I had the wrong ZIP code he saved me a lot of trouble by finding that out no I don't have any complaints
-
August 2022 by Cecelia C
I've called non stop for 2 days and yet not 1 employee would bother to answer the phone.Not even when I let it ring & ring & ring.I use to rave about how good the customer service is.I'm extremely disappointed with them now!!
-
July 2022 by Jacqueline Orr
I recently had an issue with a missing package. They were quick to respond to the issue & get it resolved. Karen was a huge help!?
-
June 2022 by John Delavan
Just had a usps package containing over $350 in merchandise left on the ground by the mailbox at the street. I will now request all shipments avoid usps (even priority) in the future!
-
May 2022 by Thebigbang3xl
Long wait times and rude managers. Some people are very nice but the majority of the staff just doesn’t seem to care. They need a complete overhaul. Just take the extra time to drive to a different post office.
-
March 2022 by Charlotte H.
I just do not understand why they have one clerk working when the line is so long. There were at least 4 other people behind be, let alone the many in front. That’s just poor management on their part. I am a very patient person, but this has happened on numerous occasions I have visited this post office; so it is not just a one time occurrence. On a positive note, there are a couple friendly workers here…otherwise it needs new management.
-
March 2022 by Glock User SC
After reading all the other reviews, I'm pretty certain one or more people employed with this post office, is stealing gift cards out of Christmas cards. Don't ever mail a gift card out, or a let someone send you one unless it's in a plain business envelope with heavy stock paper inside. There's at least 1 Florida Man working at that post office.
-
January 2022 by Zach Boss
The most incompetent post office I’ve ever dealt with. Said my package was delivered last Monday and then said it was delivered again Tuesday. I talked to the carrier personally at the post office and said he hand delivered it to the box. I’ve checked the mail everyday and my package wasn’t there. So either your carriers can’t read, or they’re thieves. I see I’m not the only one that’s had this issue.
-
January 2022 by Robin Cake
AWFUL ! Go to Edgewater for PO Box. OUTRAGEOUS !!!!!! PO Box renewal for 6 months $175. 00. Danny the supervisor told me extra $25 because I'm late. TOTALLY OUTRAGEOUS !!!! Then received my mail and mail obviously had been delivered to someone else's box. During a pandemic. Should have gone in sick I guess.
-
December 2021 by David Duncan
I received a damaged package with nothing in it. Now I can't open my mailbox and told I need to pay to get the locks changed. How is that my responsibility?
