-
January 2023 by Randy P.
Waited almost an hour after being told that I would have a 20 minute wait to have a document notarized. All white 2 people sat in offices with their door shut and 4 tellers talking amongst themselves. Then was told that the person with an appointment would be taken first. Wells Fargo officially sucks now and I really used to love them!
-
February 2019 by Suzie S.
Staff has always been very courteous. The drive-through does get busy but the tellers are always very nice. They have a walk up ATM and are just now installing a drive-through ATM (not in service just yet). This is the only location open on Saturdays.
-
July 2018 by Glenda G.
My husband was looking to change banks, I have been a long time customer at Wells Fargo so I suggested he switch his accounts here. We came into the New Smyrna 44 Branch together on Saturday to open a joint account and to get information on switching his two business accounts to Wells Fargo. The joint account was set up but there was some issue with online banking so the Wells Fargo employee rushed us out and told us to call the online help number. We called the number and they told us they'd have to process a form and to call back in 2 business days. We call back in 2 days and they tell us to go back into the branch for help... We both work 9-5 so had to wait to go back in on the following Saturday. This time we were helped by employee Lesley Green. We told her the issue, my husband isn't able to use online banking we called and they told us to come in. I am able to log in just fine but every time he tried it gives an error message. From the instant we met Mrs green she had a bad attitude for no apparent reason. She said "i can see you don't have an online banking account, what do you want me to do about it?" ....... wow. Well that's why we are here on our day off trying to get it fixed. She called the online number and we attempted to change the user name and password 3 times and it still kept giving us the error message. Mrs Green said "well sometimes the system is down for maintenance that must be what it is" i logged in right there on my phone and It was working just fine there was nothing wrong with the system at that time but my husband gets the same error message every time he tries to access online banking for a week now. We've been into the branch twice and talked to online banking by phone 3 times. Mrs green had no response but "oh well we can't help you." My husband decided to just close the account. You would rather lose a customer and have us close the account than to do anything at all to help us? There was no answer or suggestion to a solution at all basically just a bad attitude and yeah close the account and leave from mrs green. I can't believe the terrible customer service we received here. I have been with Wells Fargo for 13 years! I will be closing my accounts and taking my business elsewhere after this experience. This branch obviously doesn't give a about its customers.
-
December 2015 by Steve R.
I bank here on a regular basis and everybody is nice but today as I await the only notary on duty time rushes by. It took less time waiting 10 in line for license plate tabs than this signature. There on today's visit I give them a one star
