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June 2025 by ANNA Angell
Thomas and Christan were very helpful setting up my new phone. They are a credit to ATT. Thank you guys!
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May 2025 by William Rice
Even though ATT service folks online sent me to this store to complete an ATT prepaid line, this store refused to help me or do the things that the Corporate folks said they could help me with. They say that they don't do anything with Prepaid even though the store has a display of prepaid. I waited patiently for a long time and they wouldn't help when it was my turn, directing me to drive many miles away.
I was just trying to get a sim card for a modem to be used in a Science experiment. Nothing complicated.
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April 2025 by Kayla Markham
I have loved this store up until recently. The new manager Thomas was rude and disrespectful. I have called multiple times in the past week trying to talk to someone about my bill and no one will answer. This is not the way to keep a customer coming back or happy for that matter. Very disappointed in how this store has changed.
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April 2025 by Jamie Nelson
Thomas gave excellent customer service - even remembering me a year later when I needed help with my service!
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April 2025 by Tee Murphy
Today I went to AT&T store Newberry Rd Gainesville. I was helped by Thomas he was amazing, answered every question very detailed.He made my shopping experience easy, and he did it with a smile.
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April 2025 by Nancy Sanders
Christian is a wonderful employee at AT&T on Newberry Road in Jonesville. I have visited that store twice now and had great service from him. He is very helpful and I appreciate him.
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March 2025 by Jimbo Califf
My experience was great. I'm old and not good with internet. THESE GUYS ARE AWESOME. THANKS CRIS ARE TOMAS.
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March 2025 by Caleb Phillips
Worst experience we have ever had. We went in 4 times to try and get some stuff done and couldn’t get it done. We had to sit on the phone for 2 hours with customer care. AT&T needs to change it to where their employees actually have work to do vs being in their phones. Let them be able to do something in store vs sending people to customer care for everything. Will never go back to this store again. Especially if I only get directed to customer care which is horrible.
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March 2025 by susan blakowski
Chris helped me switch from TMobile, highly recommend him!
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July 2024 by Bayleigh Hauser
Employee was awesome very attentive, place was clean and nicely kept, it was quiet and calming. My experience was awesome 10/10.
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July 2024 by Angela Watson
Thomas went above and beyond to help get the best plans for my particular circumstances.
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July 2024 by Austin
Thomas was a professional as he helped customers who were irate and customers who had complex problems.
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July 2024 by keith dees
The service guy was awesome 6 stars.?
But transferring the service took 4 days.
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July 2024 by Adriana Petersen-Pasterski
It was a long wait because there were two customers in front of us. Thomas, sales person and technician was taking care of two people at the same time. He is very good at multitasking and he gives us good information and good advice every time.
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June 2024 by Kaye Linden
(I’m Kaye’s husband who had the experience but do not have a google account.)
I have not been to this store for several years. New staff are fantastic. Shana took care of me and she is friendly, knowledgeable and looked at my service to make sure my plan was best for me.
A complete change since last there. Great experience and will be back for a new phone in the future.
