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November 2023 by julie Merlino
The fellas at auto ER are top notch!They are always quick to help and the prices are right! Dillon goes above and beyond to make sure my car is in great condition. Thank you.
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November 2023 by Ash B
My car was making a funny noise that I assumed were the brakes. (Not a car person) I got an estimate and it was the back brakes. However, they were telling me that it was the rotors and brakes that needed to be replaced and only a certain kind of rotors should be used for my car (more expensive) The cost was going to be $430!I got a second opinion and only the pads needed to be changed and it was for a fraction of what they charged.I’m giving two stars because they were very friendly, got my car in quickly and did not charge me for the estimate, which I appreciated, but as a single mother, that is working hard for my money, I did not appreciate the what I felt was excessively expensive quote.
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November 2023 by David Sparks
Flawless service - I had tried changing my oil filter myself for the first time on a 2015 corolla, but my co-workers and I couldn't get it off because it was too tight. I took it to a helpful local car guy, and also couldn't get it off. I got a recommendation to this Auto ER, they said that the housing could break (special setup for certain Toyotas), but they would get the part in on the same day. Tom, Dillon, and Frazier treated me with kindness, offered me food and beverage, and got me out in under an hour - no breakage to the housing. They topped off my oil to compensate for the loss involved with the filter change - complimentary. They gave me some helpful tips for when I try to change it myself again. This place was helpful, a relief, and I would recommend them to anyone.
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October 2023 by Keith Ivines
Helped both my brother and I at different times with separate and suddenly unexpected tire issues. Great waiting room with adjoining bathroom, comfortable seating, plenty of current and past reading material, a cable TV, and free snacks and drinks.
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October 2023 by Karen Ferguson
I can't say enough about the excellent service I received last week. I was in town for a few days and ran over a piece of metal that pierced my tire. Tom immediately said they could fix it with no problem and could fit me in pretty quickly. I left it with them and they had it done within a couple of hours. AND they did it for free!! I would definitely recommend this location. I failed to get the other gentleman's name who was at the front, but he was also super helpful. I really appreciated their amazing friendliness, willingness to help, and their fast, great service. My tire is totally fine now!
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October 2023 by N F
Thankful for Dillon and the team at Newberry Auto ER. I went there about a month ago when my AC stopped working. They were able to find the problem and fix it in a day. Yesterday, we called asking if they would be able to repair a tractor tire. To our surprise, they said yes. We tried calling tractor companies in the area but not one was willing to help. I brought in the tire today and they fixed it within an hour. Good people with quality work and great customer service!
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September 2023 by Joshua Scott
Tom and Damion got me taken care of fixing a tire. Got me in and out. Couldn’t recommend more. Excellent people and service.
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September 2023 by Courtney o'brien
This establishment not only has wonderful customer service but they are hard at work and have great result times because of it. Dillon the shops top manager had my car towed to his location and had it fixed and ready to be picked up within a few hours. not to mention the extent of the job wich consisted of removing my entire back row seating.That was only to get the the problem that needed fixing. Needless to say THANK YOU auto er of newberry you guys really have saved my life( or in other words my cars life) thanks again guys your team is awesome.
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September 2023 by Story 2 Screen Movie Review Podcast
Auto ER helped me in less than 10 minutes over a tire. Tom and Dillon were awesome to assist me in a personal time crunch I was in.
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August 2023 by Kevin Sanchez
Incredible service! Came in today to get a quote on a tire, the store manager was attentive and quickly to respond to my questions and concerns. The team took the time to look at all the options and made me feel like they were going above and beyond to get my service. Really a great overall experience! Highly recommend to anyone to come in and use these guys.
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August 2023 by n holt
We had an emergency with a horse trailer full of horses on one of the hottest days of the year. It was quickly getting to be a dangerous situation with them, just sitting in the trailer, rather than rolling down the road with a breeze.We unloaded the horses temporarily at the nearby equestrian center (Thank you to that facility’s wonderful manager!) but we still needed to get that tire fixed and get back on our way. When we rolled into Auto ER for help changing the tire, they were a super busy. But they offered to change it for us right away and get us back on the road.So thankful for the kindness shown to us today. We were in a jam and treated like friendly neighbors. This is an example of what’s still great about this country!
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August 2023 by Jordan Howe
******* PLEASE READ*********I have used Auto ER 6 separate times. That said, their mechanical work, along with their customer service, has been so magnificent. As a female with little knowledge of cars, I do not feel scammed. They treat their customer with the utmost respect.
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July 2023 by Eleanor Meeker
I visited Newberry Auto ER after discovering I had a hole n my tire. Dylan, the manager, was so professional and willing to help me. I ended purchasing tires. I also asked him to fix my door handle which had not worked for a while. He saved me money by having me order the part on Amazon and bringing it in. It only took an hour to fix and he didn’t even charge me for labor. I am so thankful to finally have an auto place that wants to help their customers. I will recommend them to everyone one I meet. They are also cheaper than RPM in. Newberry. Thank you, Dylan and Newberry Auto ER. You have a new customer. I will be back. ??
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July 2023 by Katie Barkley
They have the best customer service in town. On top of that they excellent results. Don’t take you car anywhere else.
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June 2023 by Matt
Nice people great service. Gave me a free tire plug and even stayed late only at the cost of a review. Taken my truck here a few times and never had any issues.
