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March 2024 by Celine Dalrymple
My dog loves staying here and is depressed to come home with me lol. When she first stayed there, I got pictures describing her stay there and for an additional cost you can continue to do this for other stays. The price was perfect for me and I’ve already boarded her on three separate occasions and had a great time.
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March 2024 by Erma Whitfield
We loved this pet resort. Molly I think loved it too. She's coming back tomorrow.
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March 2024 by Christina DeZago Demonbreun
I could write an essay on how amazing this place is!
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March 2024 by Marci Bunn
Hannah has been grooming our dogs (almost 3yo) probably about two years now. Not only does she do a great job with the groom, but she is so kind and patient with our guy that gets a bit too excited and needy. She is the best!
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January 2024 by Andrew Corsaro
I don't think I could ever say enough good things about this place. We bring our dog Cooper to day camp 4 days every week while we are at work. He is always so excited to get there and comes home happy and tired every day. If you ever watch the cameras you can see the staff playing with the dogs all day, there is hardly ever any downtime. They have a pool and sprinklers for when it's hot out, they have shade and indoor kennels, and they try to do anything they can to accommodate. Everybody is very friendly and helpful and they have a discount for UF employees. Top notch place.
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January 2024 by Pat M
Hannah the groomer does an awesome job and the staff is very professional
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January 2024 by Julie Fisher
Excellent care. So impressed with the staff and their true care for the dogs in residence. Extra measure of cleanliness and diligence to keep your pup safe. Loved the video so we could see our shepherd in the play yard each day. Highly recommend this facility.
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January 2024 by Amber Longdon
This was my first time boarding my pet and I was quite anxious to leave my senior dog in their care. The staff was friendly and helpful, they really seemed to care about the animals entrusted to them which gave me comfort.The webcams in the play areas helped relieve a lot of my anxiety as I could watch my pup play and be happy whenever she went out. I also bought the picture package which included a daily “report card” for my pet. These report cards are extremely detailed and each one is unique. I loved reading them as they were quite entertaining and the behavior described in the report is very typical of my pet. I also loved seeing the photos of my pup having a great time.I thought the price was very reasonable. Would highly recommend.
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December 2023 by Diego Paiz
It is the worst hotel for dogs I have ever been to in my life, I am really disappointed that I chose them. My babies stayed 5 nights and not one day when I checked the cameras did I see them outside, they were locked in all the time, I called to tell the staff and they told me the perfect excuse that they had taken them out very early in the morning but that's not the case because I checked the cameras. After picking them up, one of my dogs started having diarrhea all night and vomiting. It worries me a lot because he never gets sick, he's probably been sick for days and no one in the place could tell me anything and they are supposed to have a veterinary team.
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December 2023 by David Jewell
Very pricey
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December 2023 by Becca R
The vet here is terrible. They’re extremely unreliable and gave my pup a STRONG ear infection medication that quite literally can cause facial paralysis (which I’ve been told by my new vet was entirely unnecessary and much too strong). I was never informed of the possible side effects of the medications they administered without my consent, and I had a VERY difficult time getting ahold of them for instructions on administering meds. Why would they send me home with meds and not give me instructions? Insane. I’ve booked appointments with the vet twice before and when I showed up, was informed that the vet was “not in today” and I’d have to reschedule. I live 40 minutes away- ridiculous. I’ve had bad experiences with the staff up front (they told me my angel of a puppy was “aggressive” which had NEVER been the case… makes me wonder what they did to make her growl) and quite frankly, I don’t trust this place at all. For as expensive as it is, the customer service is shockingly bad. I will NEVER be returning. Be careful with who you let care for your best friends.
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December 2023 by Keri McCarthy
First time ever bringing an animal to a day camp. They were informative, friendly and I got the cutest note from my dog sent to me along w pictures. He had so much fun.
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November 2023 by Katie Thompson
My boys had an absolute blast at their first day of daycare at this location!! The manager was so amazing and friendly! They found the perfect playgroup for both of my boys to play in together. We got pictures and a report card for their first day! We will be back!
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November 2023 by Casey McLaughlin
The Gainesville location always feels like home for both me and my pup!! As ant dog owner, I’m always nervous dropping Finley off for boarding because you never know how your fur baby will act when you’re not around. But when I bring Finley in the staff makes me feel so comforted and makes my dog feel so loved! My sweet girl needs a little extra patience and TLC then others, but the staff is so incredibly accepting and willing to always go the extra mile for her care. 100/10!!!
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November 2023 by Lynn
If I could give 0 stars I would. Most of the front desk reception employees are very nice and welcoming. However the policies they have are the worst I have ever heard. The prices are RIDICULOUS especially a dog that is still intact. I am also pretty sure most of the bad reviews for this specific location has received were from pet owners with small dogs. If you have 2 dogs and one has to have 1 on 1 and the other group play and you specifically ask 3 times they play together during 1 on 1 and told YES each time, then watch the cameras and they don't definitely upset from being lied to.Dogs that are intact get what they call 1 on 1 play time. When really it's the dog just sniffing around and running by them self. Every employee who is suppose to play with these dogs spends the whole whopping 15 minutes on their phones. I have watched this on camera. They don't throw balls or even interact with the dogs. It's very uncaring. Most of the time 1 on 1 dogs only come out of their cage 1 time ALL day long. Crazy if you ask me. And $60 a day that's even worse. I am not just referring to one of my dogs either. I am referring to others dogs as I mentioned I watch the cameras.This location also seems to be dogcist like racist for humans. They favor the bigger dogs over the smaller dogs. Watch the cameras all day to see all the big dogs out multiple times a day yet the small ones especially puppies caged up all day and let out 1 time in 8 hours for 20 minutes. Really!!!Sorry but I have a job where I can log in and watch the cameras all day something NEEDS to change. Hire more employees. Be fully staffed on your busiest days. You know what the busiest days are so staff up. My dogs are better off staying at home not locked up all day. I would have pulled my dog had I not paid for 10 days thinking my puppy would be cared for when in reality they aren't. I knew I would not get any money back seeing as your policy is to charge more money for an early drop off. For what the dog to sit in a cage all day.Never ever will I use this place ever again!!!!
