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December 2023 by tim mcdaniel
So helpful
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September 2023 by Gloryanne Maldonado
We walked in this past Thursday and was greeted immediately as me and my family stepped into this branch. We were able to do our business with Daniel List (Branch Leader). He was knowledgeable, efficient and overall fast. Answered all of our questions and we were in and out in a heart beat. Our experience I this branch was a 10/10. Let's see how it goes with this company. Thanks again Daniel for your great customer service.
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December 2022 by Chris
At first it was a bit frustrating being a new Truist customer. It took about 3 visits to get my new checking account up and running as well as getting shipped the correct debit card I wanted AND visiting twice to have it work with Google Pay. Can't say I've had an enjoyable onboarding experience with Truist.That being said, I am happy with the level of customer service and attention I've received from Lenz Gelin. He's very nice, friendly, got to work on my issues and took care of them every time. Ever since then I've had no issues with Truist, their service, or their mobile banking app and Google Pay works without issue.While I don't recommend signing up with Truist via online like I did, I do recommend you go to your local branch to get signed up and if you're anywhere near the Steeplechase Truist, book an appointment with Lenz and he'll get you sorted out with a friendly and respectable service.
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October 2022 by B Latimer
DO NOT TRUIST YOUR MONEY HERE! Truist bank will run you into the ground the minute anything changes. Then the minute they got the chance they sold my mortgage to another company. I will never trust a bank that sells my mortgage to another bank.
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September 2022 by Brian Carter
Horrible bank! Since switch from SunTrust, Have spent every week with at least one problem including missing funds! Do yourself a favor and go next-door to Campus USA
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July 2022 by Latisha Stephens
This bank has been a headache every since the switch, I went for an issue with my account it has been 16 days my account is still in the negative I’ve called and left messages for Dan no return calls when speaking to the customer service 800 number there is such a language bearer, I only use this bank for a part time job that I work because they use to bank with them I’m now starting to see why they went with Columbia bank this is ridiculous the hurdles you have to jump through
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April 2022 by Cory Brady
Bank said they closed my account. Got an email statement. Called fraud line. They told me the account was never closed and that I will have to come in person to close it...again. This is a rotten bank chain, would not recommend
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April 2022 by Gregory Priest
Absolutely terrible bank since they switched to truist from sun trust. Can’t access any of my online banking stuff, and just plain rude people with long wait times to talk to anyone with sense. Would necessitate recommend banking here.
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February 2022 by Brian Graham
Not a good bank at all
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May 2018 by Huish Homes
Very attentive and knowledgeable staff. Have been using this bank for the last 12 years, and have received excellent service.
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January 2018 by Brooks Parrish
Waited 25 minutes to try and meet with the one person working and still didn't meet with anyone. I would bank elsewhere!
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March 2016 by Heatherlyn Sturges
Worst bank to deal with as a business!
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October 2015 by LASHAWN HENRY
Great drive thru teller experience
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May 2015 by Dr. Bruce Branin, DO
Good window teller experience
