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August 2023 by Bryant Stewart
Everyone at this flooring store from the sales person to the installer were A+. Customer service was so great and so friendly and you just don't see that anymore. Even the installers that came to the house were so friendly and did such an amazing job. Work was great and they cleaned up after themselves. If I have flooring to be done anywhere near Newberry or Gainesville, there's only one number I will call. I rarely do reviews but I'm just blown away by the service I received here. Thank You!
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January 2023 by Steve Silloway
Great store / good customer service
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July 2022 by Joe Herchel
The Newberry Floor Store did an excellent job at my place of employment therefore when it was time to do my house I called them. They were very helpful, and had everything for my job in stock. Not every flooring company has materials in stock right now due to shortages so this was a huge plus. They had great communication skills throughout the entire process. Everyone from the install crew to the folks at the showroom were easy to talk to and very knowledgeable. Job was done right and done on time. Price was lower than the big box home improvement stores too. Highly recommended.
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June 2022 by April Childress
The owner is extremely unhinged and unprofessional. I do not recommend using this place for any floor needs. After yelling at me on the phone for over 10 minutes due to a review about the company delaying our paid in full project, the owner then threatened myself and husband if the review wasn't deleted, and told us we were a hostile environment and was canceling. I have never been treated in such a horrific, bordering on abusive, manner before by a company. The delay was on their part and we weren't notified about it until late in the afternoon the day before they were supposed to arrive, after we had spent the day prepping for their arrival. This is why the original review was written. Obviously we were upset about the delay since we had planned our vacation around this time. Their answer was to let their men in our house alone, while we were away. Stay away from this place.
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June 2022 by Cheryl A.
We had such a great experience! Tyler measured and recommended the best product. Darby and his team did the floor removal and installation. They were quick, professional and reasonably priced. Customer service was exceptional! Thank you so much!
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March 2022 by Lesley Gwinn
We had carpeting and vinyl plank flooring installed last week. Kathy from the store was very knowledgeable and easy to work with and never made us feel pressured. Installation was done quickly, efficiently and very professionally. We highly recommend The Newberry Floor Store!!
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July 2021 by Wendell Wright
It was a pleasure from the start, Dale came out to measure and ordered proper materials in the right amount. Once the materials arrived Drew and Caleb came and did an excellent job from start to finish, tearing out some very difficult tile (seems like the manufacturer used construction adhesive to put the tile down) and then leveled the subfloor the best anyone can do for a mobile home, then did a super job of the actual plank install. They were very contentious thought-out t
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March 2021 by Jorge Villaverde
The folks here removed our old floors and installed 1900 sq ft of new engineered vinyl planks and quarter round. The floors exceeded our expectations! The installation was flawless to the last crevice in each closet and pantry. The attention to detail was outstanding. The installers were polite, friendly, and clean! They finished our home start to finish in less than a week. They cleaned up after themselves every day and left the floors spotless. The owner of the business even came by to check on things and helped the guys out. I would highly recommend this family owned business for your flooring needs!!
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March 2021 by bigjimlevi
Whatever you need this is a one stop shop From carpet to wood floors or tile... This place has it Very knowledgeable staff
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February 2021 by Holeigh H.
We are new to the area and shopped around a bit. We wanted a job done quick but also cost effective. They were both of those. My only complaint was that upon completion of work they did not vacuum the new carpet. So there were lots of little carpet shreds all over. We are on house number 7 so I have had many people install carpet in the past. That's the First time that ever happened. Since my vacuum is still in storage from the move, I was certainly disappointed. Otherwise, they were great.
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December 2020 by Kerry Brock
Very friendly and knowledgeable staff. Always willing to help you out with any project that you're working on. Highly recommend..
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June 2020 by Yoli Colette
Extremely friendly, helpful, and patient while we chose our flooring. Outstanding customer service! We had to make adjustments to our order because our calculations were off but we were helped without any trouble.
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April 2020 by Angela Reid Stephan
From start to finish, Floor Store of Newberry made our experience super easy and stress-free. Kathy is so friendly and kind and made it seamless, helping us pick the perfect luxury vinyl plank. Drew’s removal of our old carpet and installation of the new flooring was top notch. We did this from out of town and they both communicated with us frequently with Drew sending pictures as the job was being completed. We are so happy with our beautiful new floors as well as the personal and trustworthy service! Highly recommend!
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March 2020 by Mardy Freeman
From the first visit with Kathy to the last of the installation with Mike, we had a pleasant, professional experience. Kathy knew exactly what we were looking for, and ordered accordingly. Mike worked straight through lunch, was quiet, non-disruptive and super polite. We couldn’t be happier!
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March 2020 by Katelyn Johnson
Excellent customer service and so much to choose from! Couldn’t pick anyone better!
