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December 2023 by Alex C
Just turn around and drive home if you are stuck in traffic and will arrive 5 minutes past your scheduled time. Don't even waste your time trying to check in. The apathetic NPC receptionist WILL turn you away even if you are 5 minutes and 1 second late, and she does not care. Their website and the online appointment app do not mention this rule. Most places have a 15 minute grace period for appointments but apparently not here.
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April 2023 by Teresa
This office is wonderful. I’ve been twice in the last year for various services and have been met with very friendly employees and efficient services. Leah is very pleasant!
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February 2023 by Shaunq Lewis
I am beyond grateful to the awesome team at Niceville Tax Office, you guys are so efficient. I like the inside feel too, it's quite airy. I want to specially highlight and thank Jessica and Kathryn who helped me tremendously. Jessica you're a superstar at what you do, I don't know how much you make but you deserve a raise? your patience and wits today made such a difference in my life more than you can imagine. God bless you and your amazing team??
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December 2022 by Sheila Wilkerson
Very friendly, fast, and efficient service. Clean and sparkly.
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September 2022 by April Chapel
Zero logic on the rules to obtain things. On Friday, provided all my information (SS card, birth certificate, two forms of mail verifying my address) to obtain a new FL drivers license.On Monday, back to OCTC to sign the paper verifying my boyfriends address as mine, for him to get a FL DL. System was down so he couldn’t get a DL but in addition, I wa s told I had to bring in a piece of mail to verify address. Apparently my newly issued and verified DL wasn’t good enough. Additionally, my home and tax information is maintained by Okaloosa County’s systems and should be verification enough.
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September 2022 by Sharon Wilfong
Texas could learn a thing or two from Florida DMV. A special shout to KJ for making my title transfer quick and smooth. Thank you so much!!
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February 2022 by Carolyn Roszkowski
This information is totally inaccurate. The location is not “Modern Technology Solutions.” And there’s no such thing as an “Express Lane.”
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January 2022 by Stephanie Dobkins
Made an appointment to get my passport. Jim called me to let me know what items to bring the day before my appointment. The process was super easy as Jim explained everything as we went along. It was really easy and alleviated a lot of stress. I appreciate the step by step help.
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November 2021 by Dennis C.
This is the best office I've been in by a mile. I've lived in several states and the systems they have in place here, along with the awesome service, makes everything go smoothly. I really dread renewing tags or getting an ID but I never mind going in here. Really impressed. Literally talked to me like we had known each other for years. Great job and thanks!
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October 2021 by Nic Dezinski (Creatief Marketing Group)
Kris was awesome. I called and paid for my vehicle registration renewal, she had it waiting for me downstairs after they closed same afternoon. Made it very quick and painless.
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September 2021 by G C
Trying to get endorsements on my class A license. I was informed that I’d need a background check to get one of them. Unfortunately, the Niceville office is the only one capable of processing the background check and they are closed until the 10th of sept. Due to their parking lot being resurfaced. Went to the dmv in crestview to take the tests and conveniently their DL system went down and couldn’t take my exams. The plan was to take my exams and go to Niceville after they opened to get my background check completed. While in crestview I was informed that Niceville office extended its closure for another 2 weeks! I’m trying to get a job that needs the endorsements before I can be hired. I can not wait a whole month to get these endorsements. Why aren’t arrangements made to move processes that can only be done at this office while it’s closed? Why do they need a month to resurface the parking lot.In lieu of this major inconvenience and incompetence I tried to make an appointment to take care of these services in Santa Rosa county, however they will not complete any services for anyone outside of their county unless your county coordinated with them that they have closures and needed co-county cooperation to take care of services. Unfortunately okaloosa county has not informed Santa Rosa county that they can’t do background checks.Therefore this leaves me with having to drive more than 100 miles round trip to escambia county in order to get this simple task completed so that I can obtain a job that is in high demand.In summation I’d like to have answers as to why forethought was not given to the ability to complete services that can happen only at the Niceville office while the office was going to be closed.It would be nice to know why the office needs to be closed for a month for the resurfacing of a parking lot and why sections couldn’t be done at time so that they could remain open.Poor planning, poor communication, poor execution. Plain and simple.
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July 2021 by Meryl M.
I have been trying to renew my tag for over a month now to no avail. No one knows where anything is, they filed the forms incorrectly twice to get my title from out of state and now seem to have lost my title. Whenever I call to check on the process they always say " well which office did you start the process at cause you need to call that number " like your ignorant and called the wrong location. No ladies I didn't thanks for trying to get out of doing anything though.
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June 2021 by Joel Schirmer
I showed up 6 minutes late to my appointment because of the traffic and a car accident caused by the rain. By the time I got checked in I was told that “ you’re 6 minutes late and the person is about to go on lunch break in 5 minutes”. I had to reschedule my for two weeks later. How pathetic.
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March 2021 by Steve L
Very nice staff and offices; you have to have an appointment in these COVID times, but its very sanitary, folks mask up and you are working with highly trained staff who will take prompt and professional care of your needs. Very easy to work with and recommend this office or their online services too
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March 2021 by Shawn
Been in their facility multiple times, always very polite awaits never too long, having mood from Colorado Springs as well as Michigan, Niceville office is really well run. If I have somebody that has had a bad day or isn't polite I leave it in the comments box that each one on their desk has make sure to ask the name because sometimes they're sitting at somebody else's desk so don't just assume that's the person and ding them. But overall a very clean and well-managed facility that is not afraid to go out of their way to explain the intricacies of all the various Services they provide.