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June 2023 by Carmen Reynolds
Ken at J & B Medical rented me a CPAP machine after my previous respiratory company slow-rolled my urgent call as a result of a bad storm blowing up my old machine. I was sleep-deprived and desperate for relief when I found Ken at J & B Medical. Ken is laser-focused on serving their clients, fortunately for me. What an answer to prayer! Thank God for J & B Medical!
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June 2023 by Rhonda C. Schaefer
Great people to work with! Knowledgeable of all products...lots of help in the store...great inventory! Very nice place for all items medical and everyday use!
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April 2023 by Nikolai Weida
These guys were amazing, without them we wouldn’t have been able to have a family member attend a memorial service for her son in law. They were so nice and understanding, we recommend them.
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March 2023 by Dwayne Shank
The personnel at J&B Medical were very friendly and courteous both on the phone and in person. I arrived on vacation with my CPAP only to find, I did not have my mask. A quick phone call confirmed they had what I needed in stock. A quick trip there, they opened the package, made sure it fit and worked for me. They have helped to make the rest of my vacation a restful one. Much appreciation!Dwayne from Virginia
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March 2023 by ET
Kenn did a great job of teaching me how to use my cpap. I’m having great improvement. And support is always available via several sources.
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February 2023 by Kimberly Garcia
J& B Medical was a life savior for me. I was in town for business and forgot supplies I needed and after 1 quick call Ken & team where willing and able to help me. The customer service is top notch and just proof positive that they care.Highly recommend J&B Medical for all of your medical supplies!
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February 2023 by Christopher Maggard
Outstanding service. Was in the area from out of town and they went out of their way to get a product for me and saved me almost $100 in the process.
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January 2023 by Amy McInnis
J & B Medical Equipment provided outstanding customer service for my family. From the very beginning, Brandon and his team went above and beyond to make sure our needs were met. They managed to deliver a beautiful lift chair that my family needed urgently even though they are out of state. And it wasn't just any chair - it was of incredible high-quality, so much so that my family is taking it back with them to Michigan! This exemplary service speaks volumes of the kind of commitment J & B has when it comes to providing medical equipment and other products to their customers. As a nurse, I know firsthand how important it is to have reliable vendors, so I can say with confidence that I will be returning to J & B whenever I need medical equipment in the future. Highly recommended!
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January 2023 by Kaitlin Haun
Absolute worst service. No idea how they have four stars. When you call it takes hours to get a hold of an actual person. The recording tells your to use their online service. With the online service it takes over 3 weeks for a response. Employees are not helpful and are not knowledgeable.
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December 2022 by Cindy F.
They do not bill Medicare for any ambulatory so orthopedic boots/shoes/canes (and other items) are out of pocket.
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October 2022 by Me
Always friendly and helpful, although no longer in the oxygen supply service any longer.
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April 2022 by Chris Stuckey
Great customer service! They were willing to deliver outside of their service area because I was unable to find someone else to take care of my needs. They truly kept me out of a bind. I won't forget that. Highly recommend!
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March 2022 by gee carter
After going through all of the promts I had to leave a call back number. I finally received a call back after about an hour after telling the gentleman why I was calling, he said that he needed to transfer me to the correct department remember, I followed all of the phone prompts. long story short, I was put back in que with a wait time over sixty minutes. I have been calling them for 3 days and still haven't talked to anyone. Worst customer service ever.
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March 2022 by Saquilla Brown
J & B Medical has the absolute worst customer service. It takes at least 3-4 to get in touch with a rep. I leave my number several times for call back and never recieve a call back. When I finally speak with someone, I'm transferred multiple times. I wish my insurance would go back to Medtronic, they are the BEST.
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March 2022 by Sunny
Sorry, apparently I had you confused with another DME Medical provider with the same name? Are you really not connected. I cannot accurately rate this company and apologize if my original negative post caused any confusion with anyone.
