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January 2024 by Allix Fisher
After totaling our only vehicle a month ago, Step One Niceville was the only dealership that deliberately helped with getting us a car. A special shout-out to Starlotte, the sweetest and nicest woman who helped with our application. Mr. John showed us the vehicle and answered any questions we had about the vehicle. We could not be any happier with our purchase and the service we received. 10/10 recommend and we will be back in the future for our second vehicle purchase.
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January 2024 by Aleia
Mr. Jim Hicks was absolutely AMAZING. I upgraded from a 08 honda accord to a 2018 and it was my first time buying a car (by myself) and he was so patient and understanding with my situation, and even after I bought the car we stayed in contact because he wanted to make sure everything was okay with me and the car. I ABSOLUTELY recommend buying from this dealership whether it be your first car or 5th, and I definitely plan on coming back whenever I need another upgrade. Best experience EVER, thank you Jim!!!
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January 2024 by Twee Dox
Thank you. My son loves his car. Everyone there did an amazing job. Curtis (salesman), Starlett (finance) and the others there making the lobby welcoming. Curtis - if you see this, I really hope you have an amazing career. Driving out to meet us and just being so accommodating. Your demeanor was perfect.
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January 2024 by Edward Donnelly
Outstanding experience! Dawson, our salesperson was excellent to work with … he listened, provide honest information, and made the entire experience the absolute best. Mark, the manager took extra time to ensure we were happy with our purchase in every way possible.
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January 2024 by Georgia Knapp
Our experience here was absolutely the best! We found the perfect vehicle for our needs and at an affordable price. Everyone was very friendly and I even won a $50 gift card after our purchase!
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December 2023 by Wleoy Nel
My experience today at Step One Automotive was very nice. Mr. Jim Hicks was truly knowledgeable in helping me with my car-buying experience. He “went above and beyond” by finding and printing out answers to my questions about the vehicle’s towing capability, etc.
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December 2023 by Franchesca
I just wanna say that everyone there was very friendly. I appreciate the kindness from everyone there. I want to thank Dawson for being such a great sales person. What I like the most about shopping there is no one tried to push anything on me and that made me feel good. So go buy a new car and ask for Dawson. He’s a wonderful salesperson
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October 2023 by Antonia De La Cruz
Wish i could rate a zero…do not recommend. I am writing this review to express my deep disappointment with the service I have received from your dealership. I have been dealing with an issue with my “pre-owned” vehicle for over a month now,I purchased a used car from Larry, who conveniently no longer works for your dealership. If you look at the records in this car, you can see that the ETC code was originally found back in 7/3/23. Again, I state that I bought it on 8/26/23 and have only driven approximately 300 miles because of this issue. The same code came back on 9/13/23, and I had to go through Hyundai because luckily it hadn’t hit 60k yet. I have not been able to drive the car since then. I wasn’t able to get into an official dealer until 10/4/2023. I am just out a car until the parts come in at the end of November and they have time to dissemble the whole car because of the issues. The multifuse is melting, and the harness needs to be replaced. The harness touches ever electrical part in the car.I do not understand how a dealership can sell a car that had previous codes that were removed and not checked out. I was able to see that this car has been having electrical issues on Auto Trader since 9/2022. When I dropped it off for them to investigate the issue, the mirrors no longer would pop out, and it wouldn’t start on the first try along with many other issues.I am disappointed that when I called to talk to Mark, the manager, he said all cars are checked by their StepOne Ford location. “People are human and can make mistakes”. However, as a customer who paid cash for a vehicle that has been nothing but trouble since day one, I would have never bought this car knowing it had previous electronic issues.I hope someone at StepOne will make sure all their pre-owned cars are truly being checked. This situation has left me never wanting to buy from a used dealer again.
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October 2023 by RoXx BoXx
I just purchased a 2015 Ford Edge Limited. I worked with Jim and Star who were freakin AWESOME!!!! Best experience I’ve ever had with purchasing a vehicle. I won’t work with anyone else when purchasing a vehicle in the future!! The nicest selection of used vehicles within a 500 mi radius for real!!! Thanks Again!!!
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October 2023 by Jacquelyn Chappell
Very friendly and easy experience. I loved how John and Starlotte were very honest and open about the car I bought and the entire process of purchasing it. Would recommend buying from here!
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September 2023 by Judith-Jayne Monnin
came in as a first time buyer and james was so extremely helpful with me. he was completely transparent through every process and never tried to rush me to make any sort of decision. i really appreciated him keeping it so real the whole time. step one knows how to step up! :)
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September 2023 by Carrie Ann Wood
Absolutely amazing! James Stivey had me in and out in beautiful car. Everything was quick but efficient and they made sure I understood everything. HIGHLY recommend!
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September 2023 by Dayne Voisin
Car buying experience here was awesome. James, our salesman, worked with us every step of the way and made sure we walked out happy. We came all the way from Louisiana to buy a 4Runner over here and they made the process go by with ease. Thank y’all again! Made the wife happy!
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September 2023 by M Mcclellan
Absolutely love this place will be returning again. James is who I worked with, as soon as I pulled up he greeted me at the door I told him my situation and exactly what was I will and will not take, and what I can provide on my end. From start to finish he carried that deal with confidence. It's a very small lot so your options are very slim, but the options they do have I mean c'mon pretty dang good I must say. You won't be disappointed leaving here, but remember ladies when doing this alone never feel pressured into settling when you are unsure. That's why I highly recommend this place, yes they wanna make the deal but at the end of the day not only do they work with you but they are understanding if you want to walk away, but that's why this place is so good bc if you walk away unhappy then they are unsatisfied so they will work with you WITHIN REASON so it's a win win on both ends. Thank you James, and the team of Step One truly don't understand what you all did for me in this tough time.
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August 2023 by Joshua Cook (JDCOOK)
I purchased my new vehicle from James and he was great! He worked with me to find the right car in my budget and the whole process was the smoothest and fastest I’ve ever experience when buying a car! I highly recommend making Step One Niceville your first stop when looking for your next vehicle. Don’t forget to ask for James! He and the rest of the team will definitely take good care of you!
