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August 2024 by Juan
EDIT: Right after I originally posted this review (6 July) 5 generic 5 star reviews appeared on their listing. So they are obviously soliciting fake reviews or creating throwaway accounts to boost their score.
Associate misled me when ordering a shoe that EE was regular width. I was placing an order since my size was not in stock. I pointed out the "EE" in the order and she said that is normal width. I checked on Google after and found out that is double wide. How does someone who works in a shoe store not know what the width size letters are? I went back in a few minutes later and asked to cancel the order. The manager confirmed that EE was wide, was very rude about it, and said there was nothing they could do. Now I have to try to call their call center or bring the shoes all the way back after they arrive. They were total dirtbags about it.
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July 2024 by Denise Shadburn
Very nice store, very clean and a big selection of shoes!!
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July 2024 by Lauren Bivens
We visit this store everytime we come to Florida! The staff and management are top notch!
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July 2024 by Tara Bivens
I love this store! They have a great selection of shoes and their customer service is 2nd to none!!
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May 2024 by Fen Walsh
Great place to shop. Staff is super friendly and helpful. They found and ordered for me online also from just a description of a shoe!
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March 2024 by Mary Schroeder
Best customer service! Love this place.
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March 2024 by Craig Schroeder
The manager and staff are so helpful and customer oriented. This is the only place I shop for shoes.
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February 2024 by Tommy Covert
The customer service was excellent, Ebony, was knowledgeable, polite, and well mannered, felt welcome as soon as I walked through the door. I will definitely go back if I need another pair of shoes in the future. I would recommend highly!
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December 2023 by jeanne zoldak
12/11/23: 9:40am. Bought a pair of shoes and was treated like a specialCustomer, friendly and personable cashier: one that many stores in this area needs for their business, especially Soma’s in Destin.
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December 2023 by Neha Matiwala
Darci is very sweet and helpful, she was very knowledgeable about the Skechers slip-ins. These shoes are so comfortable! I love the way she was talking done convincing not only me but other customers too. There should be more employees like Darci. Love Darci please ask for her she will guide you the right way.
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December 2023 by Kathy Moyer
Took my elderly mom to find safer shoes to wear. At Shoe Dept we were welcomed in and saw a wide variety of shoes. Ebony kindly assisted us with finding a pair of shoes for mom. She found a few different options for mom to choose from and was very patient with us. Very pleasant shopping experience.
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November 2023 by Tony Edw
I was assisted by Eboni in my search for a pair of Ariat Safety Toe work boots, I truly appreciate the time and effort she put into helping me. Her dedication to customer service is the best that I have ever experienced. Because of her care and concern in helping customers,I will continue to shop at Shoe Dept.
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November 2023 by Carolyn Tolbert
Niceville shoe department y’all need to do better in customer service. When people have questions do your best to answer them. But to just ignore your customers because talking to your co worker is more important than.do better . For one I wasn’t even help not even knowledge and two they assumed we was poor we even said price wasn’t a factor.They were too busy talking to one another.
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September 2023 by Ralph Lane
Sunday afternoon, person behind counter greeted us. Then little later came around see how we were doing, and if we needed help. When checking out she told me about reward program and the other 2 stores we could use it. While talking found out the clerk was Lisa, the store mgr. We talked for a while then left with our purchase very happy
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August 2023 by Joy Wilday
Went for our kiddos school shoes and I was grateful for the really good prices and service. Will be back!
