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February 2024 by Carol Allan
Zach was very knowledgeable very pleased with my service given by Zach. Highly recommended
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February 2024 by Dan Hausdorf
Zach took awesome care of us and I would highly recommend him! He went above and beyond even driving to another store to get the phone we wanted when they didn’t have it in stock. Very honest with everything and hard to find people you can trust these days. Ask for him when you go there and you won’t regret it!
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February 2024 by Jimmy Fenimore
Verizon should do its’ trainings at this location before it opens a new store that’s how great they are. They go above and beyond to assist with a customers need and every time I’ve had an issue they’ve helped me work through it. I can’t recommend them enough. If you live in the area they are reason enough to switch carriers to Verizon.
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February 2024 by William Yankee
I had an amazing experience with this location yesterday. A manager named Zack, who has helped me on several occasions in the past, called me about a special offer. It would improve my service and save me money. The switch was made and I am delighted. As a long time Verizon customer, this had never happened to me before!
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January 2024 by MOHOMED RAHAT SAYED
Adam Hicks with excellent work ethic was extremely helpful. His patience and understanding is remarkable and values customers.
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January 2024 by Susie Storey
Very helpful, friendly
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September 2023 by mike hancin
Very awesome experience. I wish I could leave 10 stars!!
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July 2023 by jeremy P
Maxx quickly figured out my Sim card issues. Thx
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June 2023 by Daniel Shenkman
Had issues activating my new iphone and eSIM from home. Maxx provided excellent support and service and was able to resolve the issue quickly. He was very knowledgeable and provided a great in-store experience.
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May 2023 by Hunter Sweat
We went in for some assistance on the coverage of our account and Maxx was super helpful in answering all of our questions, he even got us hooked up with a home booster to make sure we had stronger signal which was a huge plus. Location was clean, highly recommend this place!!
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May 2023 by Emily B.
Maxx has taken care of us multiple times through my process of switching carriers, helping us find the perfect phone, getting us the best deal with our plan and overall made the experience so enjoyable and worry-free. He's very honest, knowledgeable, patient, and kind. Maxx is a hard worker and it was a pleasure to do business with him.. and much more in the future!!
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May 2023 by diana gyrych
if you currently have verizon as your carrier and want to adjust your plan, i would not recommend this location. a waste of time, you are better off calling verizon directly. my husband and i came in to adjust our plan and the lady working at this location told us she could not because we had pro max’s. i understand it’s business and you wouldn’t want to downgrade somebody, but never have i heard you couldn’t because of the type of phone you have. a disappointment as we are loyal costumers to verizon. called verizon directly and spoke with a friendly guy who adjusted that for us! this location needs proper training.
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April 2023 by Brandon T
My experience began with Verizon Customer Service for a line transfer, a routine service that should have taken 30 minutes over the phone. It spiraled into a multi-day back and forth that left my phone disconnected and number in limbo.I cannot stress enough my lack of confidence in Verizon's Customer Support and the clear inadequacies in their ability to overcome errors.This process required, on multiple occasions, reaching out to support with someone else's phone or by someone else on my behalf.I could go on and on about the details but as someone who is very familiar with technology and works as a developer, I can imagine how drawn out this process would have been for someone who is not.Luckily, after some successes by customer support, the line was transferred to its own account. Registering it was another hassle and another call with support but had I not figured it out on my own it would've taken longer.At this point the line was linked with my account but with an old phone of mine. Easy fix, right? Except by this point my phone is disconnected and in order to switch phones, you need a 2FA code sent to the number...The customer support rep tells me to go to a Verizon store and makes it sound like this will be a lengthy process.I got to this location near closing time and was assisted by Zayd. In a few minutes this man was able to get my service reconnected, just like that.Now I'm not one to give credit where credit isn't due but I can tell Zayd knows what he's talking about, has knowledge of the field, and can get things done.Supporting customer-facing applications requires some familiarty with the system and potential errors. It's fully possible this was something those support reps hadn't dealt with before but I've see a complete lack of follow-up from multiple agents and failure to provide insight into current status or future steps.I can deal with inconvenience, it's frustrating though. I'd expect a good, customer-centric company to follow-up on customers' issues and provide some trivial recompense like a free upgrade or discount. I was never offered anything and had I not asked, would not have received a credit on my bill for the days when my service was not active.I cannot recommend Verizon. I can recommend Zayd.
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March 2023 by Jim Archer
Zayd is always super helpful and fast. He helped my father and then the other day helped my daughter. Great guy to help with your Verizon needs at this store.
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September 2022 by James Stone
It took forever fixing my iPad, until I came in and Zayd had me all set in literally 2 minutes. Super helpful, and made the process so easy.
