-
May 2024 by Robert Gray
One star is too high. Never before have I been treated so poorly by a bank. Truist offered an incentive for opening a new account on line. I completed the required application and waited for a response. After two days I contacted customer service and was told the person handling the account setup was off. I was transfered to another person who eventually activated the account. The account was suppose to have a $400 new account credit after qualifing transactions. One of the types of transactions was a debit card use. Unfortunately I never received the debit card. I again contact customer service and was told my account wasn't designated to have a debit card. I finally received the debit card only to find out that my account didn't qualify for the incentive because it wasn't designated at time of application. I then spoke with Karen Hill the branch Vice President who was most unhelpful. I waited another 9 days and was told that Truist would not redesignate the account and my only option was to keep the account as is or close the account.
I will close the account. I refuse to do business with a bank who has such ridge rules and doen't see the value of understanding what it takes to keep a customer.
-
March 2024 by Warren Trout
Mr. Duncan was very helpful at helping my parents add a CD and money market to their accounts. He was very knowledgeable and made the process quick and easy.A problem with the online banking I have been fighting for a week, he was able to easily fix.
-
May 2023 by Jessica Portela
This bank location lacks a customer-oriented branch manager. The teller was willing to help and encountered an issue that prevented her from cashing a check drafted from an account from this bank. I am a customer of multiple other banks, have numerous accounts elsewhere and have never experienced a less than desirable branch manager to work with. The teller had better interpersonal skills than the manager. This manager clearly did not think of the situation as an opportunity to provide stellar customer service to win over new business. Any person that walks into your branch is a customer whether they have or don’t have a current account. This poor service received is noted and as such my business will never be brought to you or to any other one of your locations.
-
May 2023 by Anoose Killmore
For the love of God, please clean your disgusting windows. They're not even windows anymore they're matte black walls.
-
May 2022 by Sara Johnson
WORST BANK EVER! I put 5 stars otherwise you can’t post this review! Online banking bill pay doesn’t work. Terrible customer service. I found out through their third party bill pay processor that they added extra digits to my account and they don’t know how to remove them! Switching
-
February 2022 by Sher Opal
Always pleasant and knowledgeable personnel!
-
March 2020 by sharon layne
Karen was great! I opened a new account and she made sure I got what was best for me. Very knowledgeable and understanding. I have a loan also and everyone is always polite and effecient.
-
March 2019 by M K
Not pleased at all with this particular SunTrust location and SunTrust for my money market account overall.
-
December 2018 by Roland Plourde
I would of given a 0 star but that is not a option, very rude boss behind the counter. So they will deal with anyone but the people that are in line.
-
June 2018 by Millie Young
The ladies are great. Drive thru is very slow and only one lane open most of the time. 15 to 20 min wait. Not good.
-
April 2017 by Joseph Carney
What a joke this place is horrible the branch manager and a teller named Alisha are the worst form of employees available do not bank here the one star is because u can't give no stars
