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June 2023 by Bruce K.
Mom needed to go to a CVS on our errand so we stopped in here. I managed to use the ATM in the front area as it's in network and now I have some cash. She had to check out the cosmetics and now she has a new eyebrow pencil.The store is well stocked and clean. There was no trash in the parking lot and there was no merchandise or litter on the ground. Only one person seemed to be working the front half of the store - they have some sort of motion detector at the register to let her know that you need help. Very indicative of staffing issues![Review 19906 overall - 1708 in Florida - 879 of 2023.]
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February 2023 by Kristie S.
save yourself the aggrivation. the pharmacy maganger jacob has no compassion and was never taught customer service. i am a snow bird trying to get a perscription filled. jacob has decided to make his own laws and rules with a god like complex. so, if you have insurance in another state. and they will not cover your perscription, jacob says you may not use your own money to pay the perscription out of your own pocket. he has written this law. not cvs, florida or any other entity. its a shame when someone who is supposed to help a human makes there life that much harder. save yourself the tears and heartache. go to walgreens. and jacob may god bless you with the karma you deserve.
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January 2022 by Myrna A.
Very under staffed pharmacy! The staff there are hard workers, friendly, professional. They don't have personnel to answer the phones (hung up after 30 minutes on hold) or do quick turn-around on prescriptions.
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December 2021 by Linda P.
Worst service in SWFL exactly what the last review stated! Waited that long on the phone and then they hung up on me (prob by accident ) they could have called back it they did do that -they have caller ID-no courtesy call back. I had to call back just to be put on hold again.. and then when they did answer they were rude and hung up on me and didn't answer my questions about a prescription being ready. They obviously don't know how to look up prescriptions in the computer/queue(s). Zero stars for sure!
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November 2021 by Ben Z.
Regarding the pharmacy. Perhaps the worst CVS for customer service I have been in. This staff barely acknowledges your existence. Will not go out of their way to help you. I waited 20 minutes on the phone on hold to find out if they received a prescription from my Doctor, for the second day in a row (Dr office confirmed they sent it) after no one picked up the phone, I went in to the store. I asked if they received it, was told no. Tried another day and was told they ordered my perscription, went to pick it up two days later, only to find they never ordered it. They made it out to be my issue rather then trying to help me. Never had a customer experience like this. No wonder they are closing 900 stores.
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August 2021 by Julie K.
I took a covid test on Tuesday and was expecting my results back by Thursday so I can hopefully go to work because feel perfectly fine. My symptoms are all gone I've done my quarantine I have at home tests by binar that have been negative for 4 days and turns out that this CVS gave me an EXPIRED TEST KIT. this makes me wonder if they're giving out expired drugs now AND expired vaccines who was doing their inventory in holding these people accountable I am now going to lose another 4 days worth of pay if not 5 And to top it off no one is answering the phone at CVS on Bayshore so I can tell them that they gave me an expired test so they don't give anymore out I'm sure I'm not the only 1 that's probably why they're not answering the phone but somebody needs to be held accountable in that pharmacy. And the next time I can get a test is 4 days from now so then I gotta wait another 2 days there's no rush expediting me as a courtesy because they screwed up I get to lose more than 4 days in pay Because of this negligence and laziness somebody somebody needs to be held accountable
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February 2021 by Vicki Cooley
I thought at first this location had some great people working at it. Now I realize I made a huge mistake leaving my prior pharmacy. Ivan Griggs (one of the pharmacists) should not be employed by CVS, as he is not only rude, but hangs up on you. My prescription was transferred by a CVS employee and somehow disappeared. The way I have been treated is unacceptable...my suggestion would be go to any other location, and definitely stay away from this one!!!
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January 2020 by Bill B.
Waited forever just to be acknowledged at the drive up Rx window. I feel like I must be invisible. Do they need more employees ? Do they need better training? Do I need to take my business elsewhere?
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July 2019 by Beth C.
The people there are very nice. Never had any issues whether at the pharmacy or front counter . Feel very welcomed in my neighborhood CVS. I always receive a friendly greeting by the staff when I walk in.