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February 2024 by Carmen Lino Polanco
It's misleading to allow customers to choose mobile pick up for this location. Upon arriving to this location, I was unable to utilize the app to complete my mobile pickup. Instead, I received an error message claiming that I had to call some 1-800 number to complete my pickup. Since the location was supposed to still be open at the time, I attempted to go to the actual office to find out that no one was there. Upon calling the number on google maps, the person who assisted me sounded like they were driving around with their child. I was told that I was going to have to open the lockbox containing the keys so I can get my truck's key. The lockbox was extremely finicky and it was difficult to put the lock back on. Once I finally got into the truck and started it, the truck had only 30 miles worth of gas left. The drop off process wasn't any better. The app requires you to take multiple pictures of the truck and it kept deleting my pictures whenever I would get to a certain point. The entire process was extremely infuriating. I would not recommend this location to anyone.
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December 2023 by Ace Styles
Omg!! The best experience ever! He was so nice, understanding and very professional. He gave realistic expectations and went above and beyond to help.
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October 2023 by Dani Moberg
HORRIBLE! Save yourself time and DO NOT rent from here.I wasted 40 minutes trying to call both phone numbers that do not answer, wasted time on my movers costing me extra. I had to go to a different location because people at this location lack professional service.
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September 2023 by Adesh Soodeen (The Insurance Desk)
Maroon (Junior) went above and beyond to help me. Excellent service!
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September 2023 by Desiree Walters
I have been overcharged over $400 by an oversight by the company in addition to being charged TWICE. My agreement shows my mileage at 21,000 but when I got the rental it was over 22,00 miles. I have provided proof of their oversight and called daily with a promise of an update and no update is being provided as of yet and my account is now overdrawn hindering me from paying things that I need to pay!
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September 2023 by Christian Pachon
Worst customer service ever, do yourself a favor and don't waste your time here, almost 2 months ago rent a truck they wrongly charge me twice, when I call the store representative she told me she is gonna get it fix soon, after one month she didn't do anything, I decided to call UHAUL customer service, they approved the reimbursement and still not able to to get it, called again and they open the case again, what a nightmare
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August 2023 by TIG Insurance Agency
Great service highly recommend!!
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August 2023 by reggie clark
Renting a uhaul from here. It was quick and easy. Ian was awesome. I would recommend this place to anymore.
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February 2023 by Carlos Almeida
Junior was great!!! Very punctual and had car trailer ready on my arrival. Strongly recommend this location.
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February 2023 by Oskar s
Fast and professional. Thanks again!!
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February 2023 by Jonathan McDaniel
JR was very professional and nice to work with. He was as flexible as he could be. Moving can be stressful and JR was about to work with me on the time of pickup. It was a great help. He took some stress off of the pile. The dual axel trailer I rented was in great shape. I recommend this location.
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February 2023 by Mike Jones
Canceled at the last second before my move. Supposedly tried calling me "all week" to cancel. Garbage customer service.
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February 2022 by Tiana Selena
I had the pleasure of being assisted by TT and Junior, they were phenomenal! They made the process of moving soo smooth for me! I honestly couldn’t be more satisfied ☺️
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February 2022 by Mike B
I was nervous making a long distance move (with the largest truck and towing a car behind it) but luckily Junior could see the fear in my eyes and gave me a quick demonstration of maneuvering such a large truck and trailer. Also a few positive words about life change and confidence that were much needed at that time. Truly blessed and very grateful for the awesome service. He also made sure I had the newest truck available (with only a few miles on it) with the best tires, and also the newest car-tow trailer. I have used this particular location before for local needs, and would highly recommend their service to anyone. The move went smooth, and driving the huge truck was a breeze!
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February 2022 by ALATEXFED
The best U-Haul experience to-date Junior is the must awesome guy and blessing in our last minute rental due to moving company leaving behind a bedroom and 20/30 boxes go to Texas City, Texas and got 20 foot truck with car hauler as well. Thank you Junior your deserve all the best in life and happiness. I highly recommend that you go to see Junior in North Lauderdale, Florida.
