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December 2024 by jonathan herman
I will not recommend this store very unprofessional store manager she is a manager without customer service skills
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December 2024 by rodney rubin
Got wonderful assistance from store representative "Nisey" who went above and beyond to assist and meet my concerns.Thanks .I am grateful for her help
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November 2024 by Prince Jean
Recently, I visited an AT&T store, and I have to say, my experience was fantastic! I was lucky enough to be served by a representative named Nisey. From the moment I walked in, she greeted me with a warm smile that instantly made me feel welcome. It’s amazing how much of a difference good customer service can make.
Nisey took the time to listen to my concerns about my phone plan. She didn’t rush me at all; instead, she patiently answered all my questions and explained everything clearly. It felt like she genuinely cared about helping me find the best solution for my needs. That kind of attention is hard to come by these days! In contrast to some negative stories I've heard about AT&T's customer service issues, my interaction with Nisey was nothing short of excellent.
What stood out the most was her positive attitude and willingness to go above and beyond. She even helped me set up some features on my new phone that I wasn’t sure how to use. By the end of my visit, I left feeling satisfied and valued as a customer. Overall, if you ever visit AT&T and happen to see Nisey working there, know you’re in good hands!
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November 2024 by Gamaliel Jean
My experience at the AT&T store was pretty good overall. From the time I walked in to the moment I left, I felt like the staff really tried to help me. There were a few small issues, but nothing too serious, so I wanted to write this review to share my thoughts.
The first thing I noticed about the store was how neat and clean it was. Everything was in its place, and the layout made it easy to find things. The phones and accessories were displayed nicely, and it didn’t feel crowded or messy. I also liked the modern look of the store. It felt like a place where I could take my time and browse without feeling rushed.
When I walked in, someone greeted me right away, which made me feel welcomed. They asked what I needed help with and directed me to the right person. The staff was friendly, which is always a plus. They didn’t seem fake or overly pushy, which I appreciated.
I came in to upgrade my phone and check out new service plans. The employee helping me, whose name was Josh, was very polite and seemed to know a lot about the products. He explained the differences between the phones I was interested in and didn’t try to push me into buying the most expensive one. Instead, he asked questions about how I use my phone to help me pick the best option.
The process of upgrading my phone went smoothly. Josh handled everything, like transferring my contacts and photos to the new phone, setting it up, and showing me some of the features. He was patient, even when I asked a lot of questions, which made the whole experience less stressful.
While I was there, I also asked about their internet plans. Another employee came over to help explain them, and they did a good job breaking down the details. I appreciated how they didn’t rush me to make a decision. They even told me about a bundle deal that could save me money if I added internet to my phone plan.
One thing I didn’t love was the wait time. The store was a bit busy, and I had to wait about 10 minutes before someone could help me. It wasn’t a huge deal, but it’s something to keep in mind if you visit during a busy time. Once I started working with the staff, though, everything moved quickly, so that made up for the wait.
Another thing I liked was how honest they were about the prices. They explained all the costs, including taxes and fees, so I wasn’t surprised when I saw the final total. They also made sure I knew about the promotions and discounts available, which helped me save some money.
The staff at this store really seemed to work well together. Even though it was busy, they stayed calm and professional, and they helped each other out. It was nice to see a team that worked so smoothly, especially in a retail setting.
In the end, I was happy with my visit to the AT&T store. The staff was knowledgeable and friendly, and they made sure I had everything I needed before I left. The store was clean and easy to navigate, and I felt like my time and money were valued.
If you’re thinking about visiting an AT&T store, I’d recommend this one. Just be prepared for a possible wait during busy times, but once it’s your turn, the staff will take good care of you. I’ll definitely come back if I need anything else and would recommend this location to others. This store is by far the best one
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November 2024 by Sofía Montoya
Karen assisted us with great patience and explained the entire process step by step. Thank you very much Kareeen!!! 😃😃
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November 2024 by Naile Mijares
Excellent service and attention Karen
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November 2024 by Mohammad Azam
What a great lady she did excellent job lam very much satisfied.
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November 2024 by Ninrod Calderón
Josh and Karen are the best. Their attention is top notch, only quality.
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November 2024 by Jorge Jimenez
Excellent attention, Josh and Karen, the best.
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October 2024 by Cameron Walker
Top notch service. I've been there three times and every visit is comfortable, friendly, and most importantly productive. These guys not only have skills and knowledge within their field but are also down to earth. They communicate, listen well, and have patience. They give honest feedback and help you understand the process while they work with you. Even their store has good vibes. They play music and make you feel welcomed. They work well together and show that off. It really seems like they have fun. Again, and they all are very knowledgeable in what they do. They already know the steps to take and communicate with you every option that is possible. They get things done. This is my go-to AT&T store for sure.
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October 2024 by Laurens Garcia Freitas
Great service
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October 2024 by patricia Gousse
Very good customer service
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September 2024 by Stephanie Videa
Loved loved loved the new experience the store has improved thanks to the new employees I live in the area and the past management sucked thank you guys
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September 2024 by Vanessa Merino
Everyone at this store is very knowledgeable and helpful. The manager josh went above and beyond to help me create business account. I highly recommend this store they are problem solvers!!!
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September 2024 by Osiris Cruzado
Amazing Lisbeth! I come back just for her.
